Traditional Culture Encyclopedia - Hotel franchise - 5 quality inspection monthly work plan

Monthly Work Plan for Quality Inspection 1

In 20xx, with the care and support of the company leaders, the quality inspection department can strictly

5 quality inspection monthly work plan

Monthly Work Plan for Quality Inspection 1

In 20xx, with the care and support of the company leaders, the quality inspection department can strictly

5 quality inspection monthly work plan

Monthly Work Plan for Quality Inspection 1

In 20xx, with the care and support of the company leaders, the quality inspection department can strictly implement various quality standards and iso900 1 quality system standards according to the company's requirements, correct the quality problems in production in time, ensure the quality and quantity, and be responsible for customers, but at the same time, it also exposes the problems existing in the daily work of this department. In view of the current work situation of the quality inspection department, combined with some problems in the work of the department last year, the following work plan is formulated:

First, complete all the work arranged by the leaders as required in the first time, assist the production department of the company to improve the product quality level and reduce the cost.

Low production cost, due diligence for the company's optimal management.

Second, standardize the quality inspection workflow to further strengthen the standardization of quality inspectors' work, mainly from the following aspects.

Hand:

1, comprehensively sort out the inspection items involved in the quality inspection department so far, establish the inspection items and evaluation standard library of raw materials, semi-finished products and finished products and update them in real time;

2. Further standardize the workflow of quality inspectors (including product testing, work report and cooperation with other departments) and prepare the workflow block diagram;

3. Strengthen the statistical analysis of experimental data, establish data files of unqualified products, and do a good job of statistical analysis in time to provide basis for leadership decision-making.

Third, improve the departmental management system, realize the institutionalization of departmental management, and ensure the safe and smooth development of all work.

1, improve the laboratory management system;

2. Improve the drug management system;

3. Improve the management system of instruments and equipment;

4. Improve the management system of sample storage room.

Fourth, improve the technical level of the department and strengthen the skills training of the team, starting from the following aspects:

1, reasonably formulate the annual training plan of the department;

2. Strengthen the self-evaluation of the detection level of this department to prevent false detection and missed detection.

Fifth, improve the cohesion of the department, instill the concept of team, and strive to build the quality inspection department into a department with high cohesion and high sense of competition.

Learning team.

1, keep abreast of the ideological trends of department members, resolutely resist negative thoughts, and guide the team to do their jobs with a positive attitude;

2. Strengthen team consciousness and work in the spirit of cooperation and dedication.

With the new year and new atmosphere, all the staff in the quality inspection department are ready to meet new challenges. I believe the company's tomorrow will be better!

Quality inspection monthly work plan Part II

According to the requirements of superiors, strictly implement various quality standards and iso900 1 quality system standards, pay close attention to quality management, correct quality problems in production in time, ensure quality and quantity, and be responsible to customers. Work plan for 20xx years is specially formulated:

1, complete all the work arranged by the leader as required.

2. Assist production to improve product quality level, reduce quality cost, and do due diligence for the company's optimized management.

3. According to the quality status of 20xx, analyze the causes of the problems, find out the fundamental problems, and solve them with reasonable and effective solutions. For nonconforming items, fill in the notice of nonconforming products on site, clean up nonconforming products and semi-finished products in time, and work out preventive and corrective measures with the production department to avoid the recurrence of the same problem and lead to greater batch problems; Take the initiative to use data analysis, timely statistics of monthly inspection and quality inspection results, and timely analysis, report to the leadership, timely grasp the quality dynamics, to provide a basis for leadership decision-making.

4. Conduct training on time according to the 20xx training plan to improve the professional level of quality inspection personnel. Strengthen the supervision of the quality inspector's work, and check the inspection accuracy and completeness of the quality inspector once a month to prevent false inspection and missed inspection. The accuracy of inspection reaches 100%, and the completion rate of inspection items reaches 100%, so as to ensure that quality inspectors can grasp the quality of products and raw materials in time and accurately, prevent unqualified products or semi-finished products from being transferred to the next working procedure, prevent quality accidents and make continuous improvement.

As the manager of the quality inspection department, we must carefully consider whether we are working or dealing with problems, and be independent. And I am determined to improve my quality and self-cultivation in my future work, learn more about the philosophy of being a man, let myself surpass myself and strive for greater progress.

1, do a good job in production and quality supervision, carry out quality awareness education and training, strictly implement various quality standards and iso900 1 quality system standards, and accomplish various tasks in a down-to-earth manner according to the established departmental objectives; Learn and update in time to make the applied management methods more scientific and reasonable. And adhere to the quality management method with iso as the goal, continue to strengthen communication and cooperation with various departments, and promote mutual understanding and coordinated development.

2, statistical analysis, statistics and analysis of quality problems, show weekly and monthly quality work, is progress or retrogression, make the quality inspector control process quality at a glance. For nonconforming items, fill in the notice of nonconforming products on site, clean up nonconforming products and semi-finished products in time, and work out preventive and corrective measures with the production department to avoid the recurrence of the same problem and lead to greater batch problems; Take the initiative to use data analysis, timely statistical monthly inspection and quality inspection results, and timely analysis, report to the leadership, timely grasp the quality dynamics, to provide a basis for leadership decision-making.

3. In terms of departmental team building, in order to improve the cohesion of the department and instill the concept of the team, the old inspector and the new inspector are required to help each other. The new inspector shows the relationship between each quality inspector by infecting the old inspector with his own work passion, emphasizing that the work of the quality inspector represents the quality inspection department rather than himself, and everyone has the obligation to help build the quality inspection department into a team with high cohesion, high sense of competition and learning ability. After changing jobs, the knowledge of quality inspectors can be improved, and each quality inspector can have a new understanding of the workshop technology he is responsible for, which is conducive to his own growth and the improvement of the quality of the whole product. Job exchange is more conducive to improving the learning interest of quality inspectors, cultivating comprehensive inspectors for his department, and reducing or avoiding the problem of personnel replacement when individual inspectors are absent or off-duty; Make use of overtime in the evening to train quality inspectors or provide some books for them to study according to their actual situation, so as to improve their comprehensive quality.

4. Strengthen the supervision of the quality inspector's work, and check the accuracy and completeness of the inspector's detection once a month to prevent false detection and missed detection. The inspection accuracy reaches 100%, and the completion rate of inspection items reaches 100%, so as to ensure that quality inspectors can accurately grasp the quality of products and raw materials in time, prevent unqualified products or semi-finished products from being transferred to the next working procedure, and prevent quality accidents.

5, do a good job of product quality publicity, of course, do a good job of quality, not as easy as you think. We must instill the brand concept in our employees. Let all members of the enterprise take brand strategy as their own responsibility. Of course, this brand concept includes business philosophy, science and technology, rules and regulations, corporate culture and so on, which will produce strong cohesion and core competitiveness. This intangible asset will attract consumers and be recognized by customers.

Quality inspection monthly work plan Part 3

Xx year is coming quietly, and the bell of the new year is about to ring. Looking back suddenly, xx was busy and full. The cause of sowing, cultivating and harvesting inspires us to forge ahead. In the burning winter, we enthusiastically follow the new blueprint and raise the sails of the century, and tomorrow awaits us to harvest. Over the past year, with the concern of the company leaders and the support and cooperation of the relevant leaders of each branch, the quality inspection department has played a positive role in improving the service quality of the hotel through supervision and inspection with the strong cooperation of all departments of the hotel. Under the leadership of the company's administrative office, the quality inspection department actively explored new working methods in xx, which made the quality inspection work to a new level. The work of xx Quality Inspection Department is summarized as follows.

First, intensify the inspection and deepen the inspection content.

On the basis of xx years' work, the quality inspection department further explores working methods, deepens the scope of work, and strengthens the inspection of various departments. For example:

(1) By organizing chefs, proofing staff, heads of seafood workshops and buyers of each store to exchange and learn about the sample dish making of each branch, and then checking the sample dish making and seafood sales of each store according to the requirements of the company, the sample dish making of each store has been greatly improved through hard work.

(2) The price labels of medium and small portions of dishes shall be implemented in the branch, and the quantitative labels of cut-and-match dishes with changed weight shall be re-made and hung on the cut-and-match table, so that the cut-and-match personnel can see at a glance.

(3) Carry out special inspection on the work items such as grease trap, garbage room, sample dish, cold dish room, food stamp and kitchen tray of the branch.

④ In the first ten days of XX, taking XX store as the pilot unit, the "dynamic five permanent members" activity was carried out in the branch, which effectively strengthened the consciousness of "cleaning at will".

⑤( 1) Organize night check;

(2) Carry out CD inspection of staff canteen;

(3) unify the quality inspection formats of the company and its branches;

(4) Conduct quality inspection in the same place and at the same time through the monitoring center and the site;

(5) 1.5 days for kitchen material preparation management;

(6) Assist the operation of the branch during the peak period;

(7) Organize the joint working meeting of quality inspectors of the branch.

⑥ In order to reduce the conference cost, the paperless conference mode has been implemented since xx.

⑦ Introduce color code management, and fully implement standardized management of commodity claim certificate.

Second, be strict with self-discipline and always set an example.

As the service quality supervision department, the quality inspection department should strengthen its own requirements and always operate according to the hotel's various specifications. On the basis of strengthening inspection, I also have stricter requirements for my professional quality. Take advantage of various opportunities to learn business skills, go deep into various positions in the hotel and learn from them (for example, a special training for quality inspectors was held in xx to improve the daily supervision ability through training, so as to ensure the continuous development of xx work and achieve substantive results); Read all kinds of professional books on hotel management and skill training in my spare time. Constantly master hotel professional knowledge (at present, our department has xx professional manager certificate, xx senior waiter skill certificate, xx intermediate waiter skill certificate and xx intermediate chef); In daily work, always do not forget to operate according to the requirements of the specification. Through the strict self-requirements of the quality inspection department, it has played a demonstration role in the hotel to a certain extent.

Three, strengthen daily communication and coordination, change the quality inspection work style.

At the end of xx, we realized the limitations of this style, and put forward the ideas and plans of changing xx from inspection to rectification (such as assisting xx guild hall to participate in the national xx-level green hotel, xx store safety production standardization, xx store mayor quality award evaluation, etc.). ). Since xx, our work has been carried out in strict accordance with this idea. When problems are found, communicate with all departments as soon as possible, and feed back major problems to hotel leaders in time to solve them as soon as possible. This improves the efficiency of quality inspection and promotes the spiral improvement of service quality. In terms of specific working methods, we should try to grasp the surface as little as possible, dig more roots, actively cooperate with various departments, and find the best solution to the problem. The problems existing in post specifications are mainly rectified within a time limit; Individual problems and problems discovered for the first time are mainly verbal reminders; Give priority to suggestions for problems that are not clearly defined and we think are unreasonable; Of course, we will directly fine or report to the hotel leaders for acts that obviously violate labor discipline and cause adverse effects, and we will never tolerate them.

Under the wise leadership of the administrative office, the quality inspection department has made some achievements in xx, but there is still a lot of work to be done, which is still far from our expectations. Hotel quality inspection has a long way to go, it can't be done overnight, and we must persevere. Only in this way can quality inspection really play its due role. To this end, in xx, we will stick to the vision of building a century-old Shipu, fully focus on the corporate mission of "carrying forward xx intangible culture, innovating and developing green benefits", establish the core values of "transcendence, harmony, preciseness and high quality", continue to carry forward the style of not being afraid of difficulties, actively explore and go deep into practical work, and make our own modest contribution to the improvement of hotel service quality.

Quality inspection monthly work plan Part 4

It was gone in the blink of an eye. This year, with the joint efforts of all the staff of the hotel, we successfully completed various tasks, vigorously promoted the xx brand, and continuously expanded the social influence of the hotel. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.

I. Operating conditions

The hotel's main business income was 7.33 million yuan, the cost was 6.08 million yuan, and the profit was 6.5438+0.25 million yuan, which achieved the business goal of turning losses into profits set at the beginning of the year.

Housekeeping department realized income of 2.95 million yuan, with an average monthly income of 24. 60 thousand yuan. Among them, the room income is 285 yuan. 1 000 yuan, accounting for 96% of the room income. 6%; Housekeeping started with 90 rooms. In May, the hotel rooms were rebuilt to 103 rooms, and 10 rooms were put into use. This year, 2 1 265438 rooms were rented out, with an occupancy rate of 6 1%.

The catering department realized an income of 3.57 million yuan, with an average monthly income of 29. 750,000 yuan, of which: the main meal income is 3.02 million yuan, accounting for 85% of the total catering income; Wedding income (May-65438+February statistics) 45. 90,000 yuan, accounting for 65,438+02 of the total catering revenue. 8%; Personal income (May-65438+February statistics) 134. 80,000 yuan, accounting for 37% of the total catering revenue. 7%; Agreement unit (May-65438+February statistics) 1 19000 yuan, accounting for 33% of the total catering revenue. 3%。

Second, the management situation

1. Ask a manager to sort out business ideas. In March, the hotel hired the professional management team of Sanmenxia Mingzhu Hotel to settle in, and made corresponding adjustments in management methods and concepts, which became the key point to improve the hotel's operating performance.

2. Introduce local staff to broaden the influence of the hotel. Through the vigorous publicity of local staff and years of work experience, the hotel's external work has been greatly improved.

3, internal personnel integration, so that people can do their best. Through the part-time job of marketing manager and restaurant manager, the marketing intensity can be effectively improved; The engineering department will assign special personnel to ensure the timely solution of engineering problems; Housekeeping manager is a manager with professional knowledge to improve the quality of room service and unify the service process.

4. Successfully completed the municipal evaluation of three-star hotels. The hotel has carried out business training, commodity procurement and system improvement around Samsung's evaluation. With the efforts of all staff, the hotel has basically reached the standard of a three-star hotel and has been recognized by evaluation experts.

Third, other aspects.

1, improve product quality. First of all, five bowls of seats widely loved by people in Huan County were introduced, and great efforts were made in the quality of other dishes, which was improved compared with last year. Secondly, purchase more room supplies to meet the needs of guests and realize humanized service.

2. Improve services. Cultivate employees' open consciousness, so as to "ask when they come and send them when they leave"; Reasonable adoption of customers' opinions and targeted solutions make xx service the focus of foreign competition.

3. Optimize procurement methods and reduce costs. This year, I bought various items through online shopping comparison, and bought qualified products through lower prices.

4. Improve employee benefits. The per capita wage increased by about 150 yuan over the previous year; Use bonuses, holiday dinners and small items to improve employee welfare.

Li cares about the lives of employees.

5. Conduct training. Training is the eternal theme of the hotel. This year, the hotel organized hotel awareness training, fire protection training, service skills practice training and so on. , through large classes, branches, study abroad and other ways, and constantly strengthen the work skills of employees in various positions.

Fourth, shortcomings.

1, management category: unscientific tourism market, low proportion of large-scale reception; Service management is not up to standard, and service awareness is not strong; Various preferential activities have not received the expected results.

2. Management: the team lacks cohesion and execution; The potential of managers needs to be improved and the management methods are not good; The uploading and publishing work is not in place.

3. Personnel construction: the mobility of personnel is relatively high; Lack of service skills; Lack of staff culture construction.

Verb (abbreviation for verb) work goal

1, pay close attention to management. The executive ability of middle-level employees determines the operating potential of the hotel. 13 years, the hotel will continue to send middle-level personnel out to exchange and study, cut off their ideological inertia and strengthen their execution.

2. Operating to generate income. 13 this year, we will continue to innovate in the quality and marketing of dishes, so that those who have no dishes are excellent; The marketing department puts forward sales methods according to the development progress of the southern district and the actual situation at this stage, and strives for a new breakthrough in turnover.

3. Improve services. On the basis of service standards and processes of three-star hotels, we will further unify staff services and processes, and at the same time absorb valuable opinions and suggestions from employees and guests, and work hard on humanized services.

4. Deepen training. Led by the Administration Department, training employees with relevant professional skills in service awareness and service skills; Through concentrated study and publicity of hotel-related systems and concepts, clear job responsibilities.

5. Open source and reduce expenditure. Explore new ways to increase income, rationally use backyard venues to regulate parking fee collection; Based on the current situation of high hotel expenses, we will continue to promote energy conservation and emission reduction, and strengthen employees' awareness of saving.

6. Improve treatment. Implement the signing of relatively fixed labor contracts and insurance purchases between the hotel and some employees; While the hotel's performance has improved, it has also improved in staff dining, holiday welfare distribution and various cultural activities.

Achievements are affirmation of the past, new challenges are coming, and we are full of joy of harvest, as well as expectation and encouragement. When the wind is good, sail and sail; We still have a long way to go, but we still need to make bold progress. Let's unify our thinking, strengthen our confidence, unite and struggle, make persistent efforts, overcome difficulties, and create new achievements and glories in the new year with more high-spirited fighting spirit and more solid style!

Quality inspection monthly work plan Part 5

Before?

1. organizational structure 1. 1 organizational structure 1.2 departmental responsibilities 1.3 job description 2. System management. Standardized management 3. 1 program flow 3.2 inspection standard 3.3 closed-loop operation 4. project management

5. Supplier quality management. quality management

6. 1 raw and auxiliary materials control 6.2 production line quality control 6.3 delivery quality control 7. Production site management. Cost control. Customer complaints

10. Management of test equipment/instruments/workers 1. Document management and statistical control 12. Coordinated management of relevant departments 13. Departmental objectives and performance appraisal 13. 1 departmental objectives 13.2 performance appraisal 65438.

14. Promotion of quality improvement activities 14. 1 qcc quality control circle 14.2 5s activities.

14.3 improve the proposal system 15. abstract

According to the company's quality policy and quality objectives, formulate and organize the implementation of the department's quality management plan and objectives, and organize subordinates to improve and maintain the standardization system, as well as product standard management and product quality accident handling; Organize subordinates to inspect and test raw and auxiliary materials, finished products and production processes, ensure the fairness, accuracy and timeliness of inspection results, control inspection costs, and improve work efficiency and service quality to meet the needs of businesses and customers of various departments of the company.

1. Organizational structure

At present, the quality department of Golden Lion Die Casting is seriously short of manpower, only 12 people, including 6 new employees in 20xx. But the scope of responsibilities is very wide, including: feeding, process control, warehousing, delivery, complaint handling, as well as system improvement and department establishment. Therefore, quality management needs more and more systematization and standardization.

1. 1 organizational structure

20xx years

1.2 department responsibilities

In order to implement quality management, promote the company's product quality management and quality improvement activities, ensure to provide customers with satisfactory products and quality services, and maximize the company's interests, the following duties are tentatively set:

A. Implement the company's quality policy, constantly improve the company's quality assurance system documents, and ensure the continuous operation and effective implementation of iso9000, ts 16949 quality management system and future iso 14000, ce, ul and other certifications;

B, according to the company's quality objectives, supervise each department to establish relevant quality objectives, be responsible for evaluating the quality management of each department, and organize review and planning according to the actual performance and production situation;

C. Be responsible for the formulation and implementation of various quality management systems of the company, and organize and promote various quality improvement activities, such as "qcc Quality Control Circle Activities" and "5s Activities";

D, establish the responsibility system of quality management, implement it in all relevant departments (people), establish and improve the quality assessment system, and implement "every working procedure is strictly controlled, so that everyone is responsible, everything is based, the operation is standard, and there is supervision at all levels"; E, formulate the appraisal system of the department and organize the implementation of performance management; And provide statistical data of various quality problems, and cooperate with the administrative department to supervise the performance appraisal process of various departments;

F, formulate quality management training program, and carry out comprehensive quality management education activities. Regularly organize quality education and training for inspectors, managers, business personnel, operators and other different positions, strengthen quality management, and improve the quality awareness and quality management level of all employees of the company;

G, strengthen the information collection and collation of international, national or industry standards and technical requirements, and then distribute them to relevant departments and personnel to learn and master, and implement them;

H, participate in the audit of special orders and product designs, and formulate corresponding inspection specifications and quality control plans;

Responsible for sample inspection, feedback the inspection results to relevant departments, promote project improvement, and file relevant documents according to quality control plan;

J. Implement supplier quality management and participate in the review of qualified suppliers of the company;

K. Participate in account management, inspection confirmation and system analysis of new equipment/molds/fixtures/measuring tools, and feed back inspection records to relevant departments;

L, according to the specified operation flow, with reference to inspection standards or specifications, inspect raw and auxiliary materials, processed products, semi-finished products and finished products, and conduct patrol inspection, form written inspection records and feed them back to relevant departments;

M, cooperate with operators to handle customer complaints, lead the analysis of abnormal reasons and effectively implement and verify improvement measures, reduce internal and external customer complaints and continuously improve customer satisfaction;

N, responsible for the preparation of annual, quarterly and monthly product quality statistical reports, establish and standardize the original inspection records, statistical reports and quality statistical audit procedures; Statistics, analysis and assessment of product quality indicators, put forward measures to improve product quality. O, responsible for regular quality work report. Regularly make oral or written reports at production meetings, organize special analysis meetings of major quality accidents, and report special emergencies to superiors.

P, according to the quality accident handling regulations, responsible for the investigation and handling of the company's quality accidents.

Q, strictly control the consumption and waste of staffing, equipment maintenance, testing chemicals and drugs, reasonably arrange operation shifts, continuously reduce testing costs and control costs.

R, responsible for the management of relevant documents, records and information, to ensure the traceability of product realization process.

Coordinate and manage related work with other departments, and complete various tasks temporarily assigned by superiors. The above contents are related responsibilities of the Quality Department.

1.3 Job Description

In order to fulfill the responsibilities of the department reasonably and efficiently, so that all personnel in the department can perform their respective duties and have a clear aim, the corresponding responsibilities of each position are formulated.

1.3. 1 Minister of Quality

1.3. 1. 1 purpose of work

According to the company's quality policy and quality objectives, formulate and organize the implementation of the department's quality management system and objectives, and organize subordinates to carry out standardization system maintenance, product standard management and product quality exception handling; Participate in the quality planning of new products, take corresponding preventive measures, control testing costs and labor costs, improve work efficiency and service quality, and regularly implement quality work reports to meet the needs of business and customers of various departments of the company.

1.3. 1.2 Job responsibilities

See the following table 1.

1.3.2 Vice Minister of Quality Department

1.3.2. 1 work purpose

According to the needs of the company's development and system management, as well as the work plan and objectives of the department's quality inspection and testing, organize subordinates to carry out inspection and testing of raw and auxiliary materials, products and production processes, ensure the accuracy and timeliness of inspection results, deal with abnormal situations on the production site in time, reasonably arrange and assess subordinates' work, prepare production quality reports, and act as agents in the absence of the quality minister.

1.3.2.2 Job responsibilities

1.3.3 Assistant Minister of Quality

1.3.3. 1 work purpose

Follow up new products, new technologies, new processes and new requirements, formulate corresponding work instructions and inspection specifications, play a guiding role in production inspection, and supervise the work of all quality department members at night shift and the protection of rules and regulations.