The hotel refused the order and the customer service said there was nothing they could do

1. Please stay calm and patient as much as possible and communicate further with customer service: ask for detailed reasons and solutions to see if you can get more information.

2. Contact the hotel through other channels: In addition to the customer service phone number, you can try to contact the hotel through email, social media or online chat tools. Sometimes different channels may have different feedback.

3. Seek third-party help: If you feel that a solution cannot be reached between the hotel and customer service, you can try to seek help from a third party, such as a consumer rights protection agency or a relevant travel agency association.

4. Consider booking other hotels: If you really can't find a solution, you can try to book other available hotels to ensure that your trip is not affected.