Introduce the job responsibilities and requirements of the housekeeping manager.

Direct superior: deputy general manager in charge.

Direct report: deputy manager of the department

Shift: normal shift

Second, the housekeeping manager job requirements

1. Education: Bachelor degree or above.

2. Experience: More than five years of room management experience in the same star class.

3. Skills: familiar with the professional knowledge of the department, skilled in using computers, holding a certificate of room manager and a primary certificate of hotel English.

4. Natural conditions: good health and good looks; 25-45 years old; Male1.70m above, female1.60m above.

5. Training: Received professional training; Those who have participated in the training of youth league management cadres and passed the examination.

Third, the housekeeping manager job responsibilities

Be fully responsible for the normal operation of housekeeping department, ensure the provision of high-quality and efficient accommodation services for guests, be responsible for the distribution of hotel uniforms and towels, and clean public areas and laundry rooms.

1, responsible for the overall management of the department.

2, responsible for the preparation of the department's business plan and staffing.

3, presided over the formulation of the department's rules and regulations, working procedures, service quality standards, safety measures, training plan. 4, maintain the normal working order of the department, check the quality of health and service, equipment and facilities in good condition, control the cost of materials and expenses.

5. Attend the morning meeting of hotel managers, preside over departmental meetings, convey instructions, communicate information in time, and strengthen cooperation and communication between departments.

6, do a good job in the ideological work of employees, arouse the enthusiasm of employees.

7. Review the bonus evaluation of supervisors, foremen and employees.

8. Review and sign departmental statements, instructions, reports and other documents.

9. Receive guests from the same industry, understand the development trend of the hotel industry, and put forward reasonable suggestions on the renovation of guest room facilities and the improvement of service quality.

10. Participate in important reception tasks, inspect VIP rooms, visit long-term guests and visit sick guests.

1 1, handling guest complaints and accidents.

12, organize daily safety, health and fire inspection.

13. discover and train excellent employees and select management talents.

14. analyze the business cycle of the department.

15. Complete other tasks assigned by the leaders.

16. Abide by national laws and hotel rules and regulations.

Four, housekeeping manager job responsibilities

1. Participate in the general manager's formulation of housekeeping management policies and plans, and be responsible for organizing their implementation and be accountable to the general manager.

2. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best management, service and sanitary condition.

3. Supervise, guide, inspect and train the floor supervisor, laundry manager, warehouse manager and PA foreman of housekeeping department to implement the post responsibility system, implement various policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, receiving VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

5. Once a day, patrol and spot check the areas managed by departments such as guest rooms, and make relevant records, and pay attention to collecting the opinions and requirements of guests, so as to find problems in time, continuously improve the work and improve the service level.

6, responsible for coordinating the work of the housekeeping department, do a good job of communication and cooperation with the managers of relevant departments, and pay attention to strengthen the contact and exchange with the hotel industry counterparts.

7. Responsible for supervising and inspecting the fire safety work in the area managed by the housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with fire emergency measures, actively cooperating with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensuring the safety of guests' lives and guest rooms' property.

8. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with the regulations.

9. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

10. Pay attention to the improvement of employees' ideological, life and professional quality, constantly improve the quality of employees, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees.