Sos hotel

1. What should I do if I accidentally spill the soup on my guest?

A: First of all, you should clean the clothes for the guests immediately and apologize at the same time. If the problem is serious, please ask your boss to come forward to provide relief or wash clothes for customers free of charge, and try to make things as small as possible. The key is that your attitude must be sincere.

2. What if the guests make trouble?

A: First of all, please stay away from public areas, so as not to affect the reputation of other guests and the hotel. Try to appease the guests, find out the reason and explain. If it really doesn't work, please call security or even call the police. The hotel does not welcome unreasonable guests! Even if you stay next time, there will be problems.

3. Is there anything else to pay attention to when going to gfd?

A: Be sure to pay attention to appearance, including dress, appearance, hairstyle, behavior, language and so on. Hotels are service industries, so we should leave a good impression on our customers. If you are sloppy, how can you be asked to serve the guests?

4. How can I impress the examiner?

Answer: Speak appropriately, be approachable, behave naturally, smile, keep humor when you are calm, pay attention to your little actions when you go in and out, and try to show service consciousness.

The most important thing is that I am still a little short, and the standard is 165cm. What should I say?

A: Napoleon and Deng Xiaoping were both short stature, but they both made extraordinary achievements, which can prove that their height is not proportional to their working ability. Hotels are services, not beauty contests. Working in a hotel is important, but it is more important to give guests a sense of closeness, security and service. Note: The key is to show your service consciousness and work attitude.

4 years experience in hotel management and personnel recruitment. From an interviewer's point of view, if I interview, I hope the applicant can give me the above feelings. I hope my answer can help you.