Job responsibilities of room attendant

Job Responsibilities of Room Attendants (Selected 6 Articles)

In the era of continuous progress, various job responsibilities appear frequently. Formulating job responsibilities will help to increase the vitality of internal competition and improve Work efficiency. So how should job responsibilities be formulated so that they can play their greatest role? Below are the job responsibilities of room attendants that I have compiled (selected 6 articles). You are welcome to share them.

Job Responsibilities of Room Attendant 1

1. Responsible for the cleaning and maintenance of hotel guest room facilities.

1.1. Understand the status of residents on the floor you are responsible for and provide various guest room services;

1.2. Manage the floor quota items, strictly control the consumption of guest supplies, and do a good job in waste recycling;

1.3. Responsible for checking the checkout room;

1.4. Responsible for checking guest laundry, return and replenishment of wine;

1.5. Responsible for the cleaning of public areas on floors and the cleaning of rooms;

1.6. Responsible for the cleaning and disinfection of cups;

1.7. Responsible for the collection of dirty linens , replacement and folding and placement of new linen;

1.8. Do a good job of inventorying consumables in each period;

2. Use detergents and cleaning tools correctly.

3. Responsible for the cleaning of the business area.

4. Responsible for the cleaning of guest areas, corridors, and guest bathrooms.

5. Strictly implement safe operating procedures.

6. Other tasks assigned by the leader. Job Responsibilities of Room Attendant 2

1. Strictly abide by the rules and regulations of the resort and the department, and consciously understand the supervision of the foreman.

2. Responsible for checking in for guests staying at the resort.

3. Prepare relevant reports and provide accurate reception information to other departments.

4. Be proficient in various professional services and skills of the front desk and provide good customer service.

5. Be familiar with the resort’s policies on guest room sales, understand the orientation, price, and characteristics of all guest rooms, sell guest rooms to guests in a targeted manner, and strive to strive for the best on the premise of meeting guest requirements. Economic benefits.

6. Be efficient and responsible in your work.

7. Check the shift record, understand the handover matters of the previous shift, and be responsible for handling them.

8. Be familiar with the reservation information and understand the customer situation. In particular, remember the names of VIP regular guests who are coming to the store and understand all the activities of the resort.

9. Be proficient in information inside and outside the store and provide accurate information services.

10. Understand various trainings carried out by the department.

11. Come to work on time and dress accordingly. Before entering the workplace, check yourself to ensure that your clothing, hairstyle, makeup, etc. are all in compliance with the regulations.

12. Responsible for the management and issuance of guest room keys and strictly abide by the verification system. Job Responsibilities of Room Attendant 3

1. Provide high-quality food and beverage services to guests in accordance with department standards and procedures.

2. Communicate with superiors, such as: difficulties encountered, guests’ suggestions and related information.

3. Establish and maintain efficient employee working relationships.

4. Participate in daily pre-dinner meetings and other meetings according to schedule.

5. Attend training courses according to schedule.

6. Before serving, you should do the following:

(1) The servers in the restaurant are clean and hygienic.

(2) All items are placed in categories and orderly.

(3) The preparations for the service desk have been completed.

(4) Place the tableware on the cloth table and dining table.

(5) Read and memorize all reservations.

(6) Abnormal matters have been coordinated.

7. To provide effective service, the following points should be achieved:

(1) Greet guests politely and help them sit down.

(2) Promote daily specials to guests and give detailed explanations.

(3) Order dishes for guests according to correct procedures.

(4) Food orders can be placed quickly.

(5) Pay for guests according to correct procedures.

(6) The work area should be kept clean and tables can be turned over quickly.

(7) Clean ashtrays regularly.

(8) Let guests have a better understanding of the restaurant’s drinks and food.

8. The following points should be ensured to effectively provide alcohol service:

(1) Sell alcohol in accordance with alcohol service standards, and replenish the sold alcohol in a timely manner.

(2) Provide wine services and suggestions to guests, communicate on related topics, and be able to introduce wine types and their different styles.

(3) Provide standard temperature coffee and tea to guests in accordance with standards.

9. Take appropriate measures to resolve customer complaints.

10. Store food and alcohol in accordance with hotel standards.

11. Complete related tasks assigned by the abnormal plan. Job Responsibilities of Room Attendant 4

1. Love your job, be dedicated, love your career, and consciously abide by the rules and regulations of the store.

2. Timely record housing, ward rounds, check-out time, water delivery, maintenance, etc., and proofread reports and room status with the front desk.

3. To assist guests in checking in, the staff on duty should greet guests at the stairs, lead them into the room, and introduce the facilities in the room (hot water, air conditioning, network cables, telephone, etc.).

4. All items in the guest room are clean, tidy and neatly arranged. Disinfect guest room water cups, sanitary ware, etc. in strict accordance with the requirements of the health and epidemic prevention department (first flush, second wash, third disinfection, and fourth cleaning). Replenish all kinds of items needed by guests in a timely manner.

5. Responsible for the sending, receiving and keeping of work keys, keeping records of key collection, and strictly implementing the lending and return system.

6. Understand the customer situation, conduct floor inspections from time to time during the shift, pay attention to doors, locks, and reception conditions, and keep inspection records.

7. Keep the floors (corridors, escalators, exterior windows, window troughs, etc.) clean and tidy at all times;

8. Keep the equipment in good condition Report repair work. The attendant first went to the scene to understand the damage and then reported it for repair. When maintenance personnel enter a guest room to make repairs, an attendant should be present.

9. Do a good job in the use and daily maintenance of the facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

10. Understand the operation of equipment, power switches, lighting tools, carpet use, wall cleaning, etc. within the jurisdiction every day, and report for maintenance and repair in a timely manner if any abnormalities are found.

11. Responsible for the registration, storage and handover of items left by guests. They are not allowed to withhold items without permission. Violators will be severely punished.

12. Staff members are not allowed to stay with others or use guest rooms without permission at night. Anyone found guilty will be fined according to the listed price and will be transferred from their post.

13. Do a good job in shift handover. Hand over keys, room status, and shift records.

14. Listen carefully to guests’ opinions and provide timely feedback to guest room supervisors/managers’ information and suggestions.

15. Cherish hotel property, practice economy, and complete all assigned matters according to quality and quantity. Work hard to learn business knowledge and continuously improve service skills and service levels. Job responsibilities of room attendant 5

1. Love your job, be dedicated, love your career, and consciously abide by the rules and regulations of the store.

2． Answer phone calls and respond to guest inquiries or requests.

3． Record housing, ward rounds, check-out time, maintenance, etc. in a timely manner.

4． Everything in the guest room is clean, tidy and neatly arranged.

5． Responsible for sending, receiving, keeping and keeping records of the work master card, and strictly implementing the lending and returning system.

6. Carry out public hygiene on the floor at all times and keep the floor clean and tidy

7. Do a good job in reporting equipment for repair.

8. Do a good job in the use and daily maintenance of facilities, and correctly master the use of various electrical appliances.

9． Responsible for the registration and handover of items left by guests and shall not withhold them without permission.

10． Do a good job in shift handover work and submit shift handover records.

11. Listen carefully to guests' opinions and provide timely feedback to superiors on guests' information and suggestions.

12. Study business knowledge carefully and continuously improve service skills and service levels.

13. Obey management and conscientiously complete various tasks assigned by superior leaders. Job Responsibilities of Room Attendant 6

1. Commit to and from get off work on time, never be late or leave early, and obey the arrangements of superiors.

2. Responsible for cleaning guest rooms and floor public areas according to standard requirements, providing guests with a clean and safe guest room environment, meeting guest service needs, and being responsible for the safety of this area.

3. Listen to the work tasks assigned by the foreman according to the actual check-in situation every day, and actively cooperate with the foreman in regular guest room planning and sanitation.

4. Arrange and clean the assigned guest rooms according to standard operating procedures.

5. Clean and maintain linen carts, cleaning tools and equipment every day.

6. Responsible for the registration, storage and handover of items left by guests, and shall not withhold them without permission.

7. Do a good job in daily maintenance of facilities and equipment, correctly master the use of various electrical appliances in the guest rooms, and provide guests with their needs.

8. Responsible for checking the operation of equipment and facilities in the area, reporting maintenance projects in a timely manner, and reporting any abnormalities for processing.

9. Be familiar with the location of the business venue, the distribution and usage of guest rooms, keep the service items and prices in mind, and actively promote sales.

10. Cherish the company’s property, practice economy, and complete all matters assigned by superiors according to quality and quantity.

11. Keep in mind the passages in the area and the layout of fire-fighting facilities, have the knowledge and ability to use them correctly, strengthen the awareness of fire and theft prevention, and carefully prepare shift handover records.

12. Listen carefully to guests’ opinions and provide timely feedback to superiors on guests’ information and opinions.

13. Actively participate in training, continuously improve service skills, keep your appearance clean at all times, use service honorifics correctly, and constantly shape yourself and the image of the company. ;