Five selected background work summaries

When the work has reached a certain stage or come to an end, it is necessary to come back to us to seriously analyze and study the work done in the previous paragraph, affirm the achievements, find out the problems, and sum up the experiences and lessons, so as to better do the next work. The following is my carefully selected work summary, I hope you like it!

Summary of back office work Part I

How time flies! I have worked in _ _ for three years. I am honored and happy to be a member of _ _. I want to thank the leaders for their trust and affirmation in my work. My work cannot be separated from the help and support of my colleagues. It gives me a platform to discover and know myself, and also gives me an opportunity to constantly improve myself in my work practice. The reception at the front desk for three years has greatly changed and influenced me. I have overcome my shyness, my timid idea of speaking, and encouraged myself, I can. The following is a report on my three-year work:

1. As an internal employee of the company, I feel like a housekeeper, a person who serves all employees of the company, and will help whenever necessary. In order to do a better job, I actively completed the following work:

Main work contents: responsible for the procurement, storage and management of daily office supplies and fixed assets of the company;

2. Responsible for the maintenance, repair and regular inspection of the company's daily office equipment;

3. Assist the finance department to complete the year-end fixed assets inventory and tabulate, summarize and register;

4. Be responsible for filing and keeping all kinds of fax documents reported by subordinate companies to the Group;

5. Assist department managers and assistants to sort out daily documents or report materials to various functional departments;

6, responsible for the company dormitory personnel arrangement management;

7. Be responsible for purchasing and booking air tickets, boat tickets, hotels, etc. Suitable for corporate business travelers;

8. Front desk reception

9. Subscribe to the company's annual newspapers and magazines

Briefly describe the work situation

1, reception at the front desk. Be able to treat every guest positively and enthusiastically, and always remind yourself to smile at others. During the period, I have dealt with corporate customers and got their satisfaction. At the same time, it also greatly improved my interpersonal level; Procurement and equipment maintenance: We have formulated the principle of shopping around and responded to the leader's words-make the company our home.

2. Enrich business knowledge and improve work ability. Charging constantly during work, accumulating business and cultural knowledge. Last year, I handled the annual industrial and commercial inspection of the company in 2007 and participated in the ISO900 1 quality system certification of the company. In order to do a good job, I took pains to clarify the working procedure and direction and improve my working ability.

3. Work attitude: I can treat every job correctly and seriously, devote myself seriously, and always put the company first. As long as the company needs to work overtime and there is no excuse to refuse, I can also complete the work and tasks assigned by the leaders seriously and responsibly.

Second, the job responsibilities

Back office work is a comprehensive service work, with light back office posts and heavy responsibilities. At the same time, it is necessary to complete the temporary work assigned by the leaders and department managers, and assist the director in handling the daily work. A qualified back office staff must have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude, familiarity with business and back office work, extensive knowledge and meticulous work style, as well as the spirit of hard work and selfless dedication. Combined with the above three years of back office work experience, talk about my own profound experience:

Taking the interests of the company as the starting point, earnestly perform the post responsibilities.

As the backstage purchasing staff of the company, we should take cost saving as the first priority, spend the least money, buy things, do not eat kickbacks, and do not embezzle public funds; In order to avoid false application, you must obtain a material purchase order before purchasing, or unless the leader has specific instructions. Register and number the purchased fixed assets and consumables in time to ensure the integrity of the company's property. For the purchased and requisitioned items, make an inventory table in the form of warehousing and warehousing documents, and make an inventory of the items in the warehouse. False reports, false reports and false reports are not allowed, so as to ensure that the accounts are consistent with the items and the accounts are consistent with the facts. And do a good job of proofreading and verifying with the financial department personnel at the end of the month. Conduct a comprehensive inventory check with the personnel of the finance department every quarter.

Ensure the normal operation of office equipment and facilities.

Take good care of the company's property, make efforts to regularly check daily office equipment, such as photocopiers, projectors, fax machines and other office consumables, and regularly invite professional service personnel to visit for maintenance, thus ensuring the normal use of all equipment and prolonging its service life.

Timely and accurate, serious and responsible, careful and meticulous document management

Implement safe and effective management of the examination and approval documents uploaded by the subordinate companies of this unit, so that the categories are clear, the catalogue is complete, and the arrangement is orderly, so as to facilitate the search and use of the documents. After receiving the registration, it should be delivered to the recipient as soon as possible, tracking the approval documents, asking about the approval progress of the documents in time, and feeding back the situation to the sender as much as possible. Strictly abide by the dormitory management system

A high degree of safety awareness, care for personal and public facilities in the dormitory, and serve everyone enthusiastically. Focus on the overall interests of the dormitory, focus on the life safety of dormitory employees, focus on maintaining a good dormitory environment, and aim at unity and harmony. Work actively and enthusiastically, think of others and do what others need.

Summing up the work in the past three years, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, individual business work is not skilled enough, and communication with leaders is not enough. We need to constantly improve ourselves and spur ourselves in the future work practice. In the future work, I will ask myself to do five diligence: eye diligence, hand diligence, mouth diligence, leg diligence and brain diligence. Contribute to the development of the company. At present, as we bid farewell to the old year and welcome the new year, the annual work summary has begun to appear in black and pink. Therefore, all units and departments have tried their best to sum up the work done in the past year through the rich colors of scholars. This is understandable and normal. However, it is believed that the year-end summary must not be divorced from reality, sing high-profile, pick out the good ones and evaluate them objectively. Generally speaking, this year-end summary must put an end to three taboos.

One should avoid boasting and exaggerating. What work has been done this year, the superiors know it, and the people know it well, so they should report it truthfully. Well done, the team has a steelyard in mind, so they can weigh the weight naturally. To do well, we should sum up our experience, gains and losses. In short, if there is something, change it, and if there is nothing, encourage it. Never exaggerate your achievements and deceive your superiors and subordinates.

Second, avoid the heavy. Some departments and units are often overjoyed when summing up at the end of the year, exaggerating their achievements, saying big things in trivial matters, saying watermelon in sesame seeds, stressing contribution, doing practical work, saying a lot of good things and saying a lot of good things. However, when summing up shortcomings and deficiencies, they are always understated, and only a few words pass, and some even submit to it, one-sidedly stressing objectivity and less subjectivity. Therefore, the year-end summary should talk more about the shortcomings and practical problems in the work.

Three taboos are long and masterpiece. By the end of the year, some departments and units think that a well-written summary shows that the work has been done much, well and well, otherwise it will be the opposite. Therefore, the year-end summary of some units is full of nonsense, big talk, nonsense and irrelevant words, which makes people feel flashy. At the same time, the content is empty, and the patchwork summary is also a serious waste of manpower, material resources and financial resources, which encourages the breeding of unhealthy trends. Therefore, at the end of the year, we should seek truth from facts, talk less empty words and effectively change our work style.

Summary of back office work Part II

Unconsciously, I have joined the _ _ _ _ team for almost a year. I am honored and lucky to be a member of _ _. Here, first of all, I would like to thank the company leaders for their trust and affirmation of my work, and also thank all my colleagues for their support and help.

_ _ _ _ gave me a platform to discover and know myself, and gave me an opportunity to constantly improve myself in my work practice. In the course of this year's work, I have greatly changed and influenced myself and learned a lot from it. Let me summarize this year's work.

First of all, backstage work

As the sales office of the company, I know the importance of this position. The office is the person who serves all employees in the company. I must be responsive to my colleagues in all departments of the company and help them when necessary. I have been aiming at "focusing on the interests of the company and doing the work better", and have earnestly and actively completed the following work:

1, responsible for the service of the company's internal sales staff. Including the reception of newly arrived vehicles, the arrangement, storage and collection of vehicle information.

2, responsible for the company's vehicle order management, boutique ordering. Including the company's monthly ten-day list making, tracking, auditing and settlement, and resignation.

3. Be responsible for the communication and implementation of the company's internal documents.

4. Be responsible for the communication and coordination with the backstage, finance and various businesses of Geely manufacturers.

5. Cooperate with the sales department to go out for an auto show in the off-season to lay a good foundation for the peak season.

Second, briefly describe the work situation

1. In the process of back office work, I can take the initiative to treat every job wholeheartedly. As for me who just joined the work, I always maintain a modest and prudent working attitude, learn from my colleagues with an open mind, accumulate experience, and strive to do a good job.

2. During my work, I will enrich my business knowledge, improve my working ability, constantly recharge myself and accumulate knowledge of product business culture. On the basis of doing a good job, I will use it to sell a car and take the national third-level examination for human resource managers in _ _ _ _. In order to do my job well, I am not afraid of trouble, streamline some working procedures, improve work efficiency, and strive to provide good service guarantee for colleagues in various departments.

Combined with the above-mentioned year's back office work experience, I also deeply realized that as a member of the company, no matter what position you are in, you should have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude and the spirit of hard work and selfless dedication. At all times, we should put the interests of the company first and earnestly perform our duties. At the same time, we should carry forward the spirit of ownership, treat everything in the company as our own business, and resolutely put an end to the working mentality of "nothing to do with ourselves, hanging high".

Summing up the work in the past year, although I have made some progress and achievements in the development of myself and the company, there are still some shortcomings in many aspects. For me, who has just entered the society and joined the work, due to the lack of work experience, many problems are not considered comprehensively enough, and the handling methods are not appropriate enough, and there is a lack of creative work ideas. In the future work, I will ask myself to do five diligence: eye diligence, hand diligence, mouth diligence, leg diligence and brain diligence. Constantly improve yourself and spur yourself in work practice. Strive to contribute to the development of the company.

Summary of back office work Part III

The office is the hub of a unit or enterprise, which plays the role of connecting the preceding with the following, comprehensive coordination, staff assistant, supervision and inspection, and service to ensure everyone's work safety. The back office is the internal service staff of the office, responsible for the daily work of office internal affairs management, document processing, report filling and document drafting, and is the direct organizer and undertaker of office work. Combined with my previous work experience, talk about my superficial understanding of office back office work.

First, to do a good job in office work, we must handle the "four contradictions".

First, handle the contradiction between the overall situation and the small situation. As a comprehensive department, the nature of the office is mainly reflected in the service, and the back office staff mainly serve the leaders and grassroots. The first is to serve the leaders. Therefore, "everything obeys the overall situation and everything serves the overall situation" is the starting point and destination of back office work. When there is a contradiction between the work of small bureaus and the overall situation, we should consciously make small bureaus obey the overall situation and partially obey the overall situation. At the same time, try to do a good job in small bureaus, because small bureaus are the basis and prerequisite for doing a good job in the overall situation.

The second is to handle the contradiction between initiative and passivity. The service function of office work determines the passivity of work, but to do office work well, we must give full play to the initiative of the back office staff, be good at seeking initiative in passivity and change passivity into initiative. For some routine, regular, phased and other deterministic work, don't wait passively, take the initiative and prepare in advance. For uncertain work such as temporary tasks assigned by leaders, emergencies, emergencies, etc., we should be flexible and be busy without chaos. At the same time, we should actively adapt to the work ideas of leaders, think about what leaders think, seek what leaders think, think about problems first, do work first, and actively provide advanced services.

The third is to handle the contradiction between government affairs and affairs. Government affairs and business affairs are two wheels of office work. Government affairs mainly include decision-making staff, investigation and research, government information, government message processing, government supervision and inspection, and confidentiality of confidential files. Generally speaking, business work refers to other work except government work, mainly administrative logistics work, such as reception, entertainment, catering, accommodation, safety and health, etc. Business work is the premise of doing a good job in government affairs. Government affairs should not be big, but affairs should be small. Never treat government affairs as high-level and affairs as low-level. The backstage work is meticulous, and there can be no negligence or slack. The fourth is to handle the contradiction between "up" and "down". When giving advice to leaders and serving as staff officers, we must grasp the "degree", proper limit. The office is in an auxiliary and subordinate position in leadership decision-making, and it cannot be absent or offside. If you want to lead what you think and be anxious, you should provide as much background information as possible for leadership decision-making, but you should actively make suggestions, but don't interfere.

Second, to do a good job in office work, we should play the "three roles".

First of all, we should be a good leader's "bag group". The back office staff is the staff assistant of the enterprise leaders and the "several-bag group" of the leaders. We should constantly study theory, analyze the situation and study problems, be good at understanding and analyzing problems from the overall situation and leadership, and put forward new ideas, new viewpoints and new understandings; It is necessary to go deep into the grassroots, society and market to investigate and study, identify the advantages and disadvantages of enterprises in the course of operation, and form an investigation report with analysis, suggestions and countermeasures to serve the scientific decision-making of leaders; It is necessary to put forward various work suggestions around the leadership work and the problems that need to be solved, and put forward staff opinions on the problems that need to be solved urgently in the practice report; It is necessary to put forward specific implementation measures for the implementation of a certain work or opinion, and put forward practical work ideas according to objective requirements and enterprise operation.

Secondly, we should make the cadres and the masses "orderly". Backstage personnel should be diligent in eyes, hands, mouth, brain and legs. We should try our best to serve the leaders. We should do everything we can to do things assigned by the leaders, actively, actively but not ultra vires, obedient but not negative, and satisfy the leaders. We should be enthusiastic about doing good things for the masses. Warmly receive every comrade who comes to work, and take the initiative to help with various related procedures to satisfy the staff; Take the initiative to care about the work and life of employees, report the reasonable demands of employees to the leaders in time, and give timely answers and treatments to satisfy employees. Try to make sure that the work is not delayed in your own hands, that things are not accumulated in your own hands, that mistakes do not happen to you, that comrades who come to handle affairs are left out in the cold here, and that the image of the office is not damaged here.

Third, we should do a good job of being the master of the organization. Seriously manage the daily affairs of the company, arrange every meeting, plan every banquet and allocate every car; Earnestly do a good job in the attendance management of the company, supervise and manage the attendance of employees in various departments, and make statistics and publicity on time; We should actively coordinate the work between departments and between superiors and subordinates to ensure the unity and concentration of the work of all departments in the company; It is necessary to give full play to the supervisory function, make great efforts to deal with practical problems, and severely investigate and punish the behaviors that are not implemented by various departments and individuals, so as to make the personnel service in the office more effective and the decision-making of the leaders truly implemented.

Third, do a good job in office work to achieve "five' get' both".

One is "thinking". Making good decisions requires more planning. Office workers should base themselves on the new situation of development and change, think more, find ways and give ideas, give full play to the role of staff assistants, and constantly improve their ability to participate in decision-making; It is necessary to have a strong sense of politics and responsibility, enhance the initiative, foresight and creativity of work, and make suggestions and suggestions for leaders with high policy and theoretical literacy and professional work ability, and check for leaks and fill gaps; We should be good at standing at the height of the overall situation, focus on major events that affect the overall situation and involve long-term issues, and focus on hot and difficult issues with complex situations and prominent contradictions. It is necessary to understand not only the overall work on the surface, but also the key work in the near future, not only the work opinions and requirements of superior leaders, but also the actual situation of the unit and the opinions and suggestions of cadres and workers.

The second is "wide management". Backstage work is comprehensive, coordinating all parties, internally and externally, and has its own work responsibilities and rules. It is necessary to fully understand the work of leaders in all aspects, create conditions for the smooth development of leadership work, and coordinate all parties, handle the relationship between the top and bottom, and ensure the smooth implementation of government decrees. We should pay close attention to the work within the scope of our duties, do a good job in one thing, explain one thing and implement it one by one. We should also be duty-bound to undertake the work beyond our own responsibilities, but the department does not grasp or have unclear responsibilities, so as to ensure that all the work is comprehensively promoted.

The third is to "do it seriously." There is no small matter in back office work. This requires backstage staff to be careful in their work and start from small things. We should be rigorous and meticulous in handling any work, and we should not be perfunctory or fraudulent. Do everything consistently and carefully, and don't let the work assigned by the leaders be delayed in my hands, don't let the messages that need to be handled accumulate in my hands, don't let the comrades who contact the office be left out in the cold here, and don't let the image of the office be affected here.

The fourth is "hard touch". Backstage work involves all aspects of affairs, some of which are also related to the vital interests of employees. Dare to touch on the issue of principle is an important sign to test whether the style of work is excellent or not. Therefore, we must have principles and discipline in our work. We must act according to the policy and never make a fuss about the policy exhibition; We should act in accordance with organizational principles, adhere to the principle of democratic centralism, and be responsible at the first level.

The fifth is "grasping the reality". Seeking truth from facts, telling the truth, doing practical things, creating practical results, being down-to-earth, not seeking vanity or fame. In their work, the back office staff must be realistic and reflect the situation realistically, and they should have the spirit of seeking truth from facts, including listening to the opinions of the grassroots and reflecting the situation to the leaders, all of which should be comprehensive and true. At work, one step at a time, not superficial.

Summary of back office work Part IV

Since the beginning of the year, the government office has closely focused on the work of the district committee and government, emancipated the mind, united as one, renewed ideas, changed functions, optimized services, pioneered and innovated, and fully exerted the four functions of office integration, coordination, service and supervision, and successfully completed various tasks.

I. Main Work

1, carefully supervise and inspect the work. In order to improve the completion rate, response rate and satisfaction rate, timely feedback is given in strict accordance with the time limit and requirements of supervision, and various forms are taken to improve the quality of supervision, so that everything is settled and everything is echoed. Up to now, * * * has handled 7 municipal supervision documents, issued 93 supervision orders, supervised by telephone for more than 50 times, and visited the grassroots for 37 times, with the completion rate and response rate reaching 100%. At the beginning of the year, on the basis of soliciting opinions from various departments, the responsibility system for promoting key projects was drafted and formulated. Combined with the work determined in the government work report, it was further decomposed. After strict screening and demonstration, 32 tasks and projects that need to be promoted were determined, the implementation table of key tasks was formulated, the responsible units and responsible persons were defined, and the key supervision and promotion were carried out, which effectively promoted the rapid development of the overall work in the whole region. The lead units and undertakers of 36 NPC proposals and 13 CPPCC proposals sorted out by the Second Session of the Eighth National People's Congress and the Second Session of the Sixth CPPCC have been identified, and all of them have been supervised at present.

2. Pay close attention to daily work. An information network composed of directors, deputy directors and directors was established, which enhanced the timeliness and practicability of information. * * * Sort out and publish all kinds of information 1 10, which was forwarded by the general office of the provincial government "Information Reference for Establishing a New Model of Floating Population Management in Longfeng District of Daqing City", and the procuratorate of Longfeng District of Daqing City put forward four commitments for enterprise service, which achieved zero breakthrough and was adopted by more than 50 Daqing information; Write 1 1 issue of government memorabilia,1/issue of Longfeng District Monthly Report; Further standardize the document issuing procedures, re-formulate the document format in 12 language according to the new standards, so as to unify the issuance and processing of official documents with the municipal government standards, * * * handle 3 16 provincial and municipal documents, draft 25 district government documents and 48 district government office documents; Drafting more than 80 reports, more than 30 speeches by leaders, and 3 minutes of meetings10, and printing the handbook "Basic Situation of Related Work in Longfeng District in 20 10"; The telephone directory of the whole area has been changed and designed; The filing of documents in 2002 was carried out, and more than 600 documents were filed.

The reception service has been improved. On the basis of providing daily services for leaders, the office has improved the quality of meeting preparation, with preparation meetings 127 times, including 3 plenary meetings, 7 executive meetings, 53 office meetings of district heads, and 1 meeting of district government party group. * * * Hosted 64 receptions by provincial and municipal leaders, including 2 large receptions/kloc-0 receptions. After this year's provincial party Committee work conference, cities and counties organized delegations to visit our region respectively. In the preparation and reception work, the office actively coordinated various departments, and carefully arranged and deployed related matters such as visit routes, leaders' meals, vehicle parking, etc., which basically ensured the leaders' peace of mind and guests' satisfaction. In the preparation of materials, all the staff in the office were responsible for the division of labor, worked overtime and successfully completed the reception task.

4. Strengthen the work of ethnic minorities and foreigners. Annual inspection and approval of four religious sites; Completed the preliminary examination of ethnic composition of candidates in the 20 10 district-level national minority college entrance examination, and * * * audited more than 50 people; Carry out dragnet inspection on halal food production and business units within their jurisdiction; Visit and investigate the difficulties of returned overseas Chinese and their relatives, and give a subsidy of 2800 yuan. A general survey and classification of religious people in the whole region were carried out; Strict administration according to law has banned three illegal places for religious activities, including the Jianxing Buddha Hall.

5. Improve the legal system. 265 administrative law enforcement officers in the whole region took the law enforcement qualification examination, of which 242 were qualified and 23 were unqualified, and those who passed the examination were issued with law enforcement certificates; According to the law, Daqing Astronomical Building Co., Ltd. v. District Urban Construction Comprehensive Development Company (2000) Jing Qing Zi ChuNo. 122 was drafted and notarized. It also drafted the investment contract between the district government and Wenzhou investors, the cooperation contract with Daqing Real Estate Development Co., Ltd. to develop and build an injection city, the sales contract with Yinlong Hotel of the former Yinlong Industrial Co., Ltd., and the cooperative construction of dairy cows. Acting in accordance with the law, Jin Yulin sued the district government for housing sales disputes and other three cases, all of which have been concluded, and our district won the case, effectively safeguarding our rights and interests; The legality of normative documents such as "Interim Opinions on Accelerating the Development of Local Industrial Economy in Longfeng District" and "Interim Provisions on Improving the Environment for Economic Development" formulated by our district was verified to ensure the legality of the normative documents.

6. Standardized various government systems. Combined with the actual situation of this district and referring to the relevant systems of the municipal government, seven working systems, such as the Regular Meeting Rules of the People's Government of Longfeng District, the Reporting System of Major Events of the People's Government of Longfeng District, the Seal Management System of the People's Government of Longfeng District, and the Vehicle Safety Management Regulations of Longfeng District, were drafted and formulated.

Second, the main problems

Judging from the work in the past year, all tasks have been basically completed, but there are still some problems and shortcomings.

First, there are few staff members, some of whom hold several positions, and sometimes the quality of work is not high.

Second, the office is busy, and there is little in-depth investigation and research at the grassroots level, and the understanding of the grassroots situation is not comprehensive enough.

Third, some work lacks scientificity and foresight, and there are not enough places to serve the leaders in advance.

Third, the next step

1, pay attention to actual effect and strengthen supervision. Supervision is the key link to test whether the government's decisions can be implemented. Combined with the actual work, broaden the field, highlight the key points, and adopt a combination of full-time supervision and separate supervision to effectively supervise the letters approved by the municipal government, major issues, key work of the district government, NPC deputies' suggestions and CPPCC proposals. In the supervision, the "three decisions" are implemented, that is, departments take the lead, personnel are implemented, and feedback is given regularly to ensure the smooth implementation of government decrees and the rapid development of the overall work in the region.

2. Grasp the situation and fully reflect the government's work. Continue to expand the coverage of information, improve the information network, grasp the key, difficult, hot issues at the grassroots level and typical cases of guiding significance to the whole region, classify and check the information reported by the directly affiliated departments, highlight the hot spots, publish them uniformly, ensure the quality of information at the same time, and feedback the situation to departments at all levels in a timely manner.

3, strict standards, improve the quality of official documents. Do a good job in sending, receiving, circulating and reading documents in time. Strictly implement the seal management procedures, improve the use registration system, and prohibit the use of seals without registration and approval. Improve various rules and regulations, strictly follow the rules, achieve standardized receipt, systematic meeting organization, strict work discipline, rules to follow and evidence to follow.

4, optimize the quality, strengthen their own team building. Give full play to the role of the comprehensive department of the office, combine the central work and key work of the government, effectively coordinate all departments, form a joint effort, and improve the overall work level. At the same time, change the work style, constantly strengthen the personal quality and professional level of office staff, improve the service level, go deep into grassroots investigation and study, strive to adapt to the needs of office departments under the new situation, deepen the office learning system, comprehensively and accurately grasp the political situation, and strive to improve the political quality and professional quality. According to the requirements of the municipal government, do a good job in the implementation of paperless automatic office transmission system in our district.

5, steady progress, do a good job in minority work. Conduct a thorough investigation on the basic situation of minority cadres and returned overseas Chinese and their relatives in the whole region; Complete the municipal examination and declaration of ethnic composition of minority students in the 201kloc-0/middle school entrance examination in our district. Do a good job in ideological work of ethnic minorities and religious believers in time to ensure social stability. Strictly administer according to law, control and standardize the illegal sale of religious articles and halal food that hurt the feelings of ethnic minorities, and put an end to the spread of illegal religions in our region.

Chapter V Summary of Back Office Work

20__ years, is the fourth year that I joined _ _ insurance company. During this year, with the careful guidance of leaders at all levels and the enthusiastic help of my colleagues, I successfully completed all the tasks of the year, made great progress in my work and thinking, and improved my political consciousness and professional quality. The annual work is summarized as follows:

First, the working ideas

Actively implement the company's series of important instructions on development, keep pace with the times, work diligently, actively and seriously participate in various studies organized by the company, carefully understand and turn them into their own ideological weapons. As a back office worker, his words and deeds also represent the image of the company, so it is more necessary to improve his quality, set high standards for himself and strengthen his professional knowledge and skills. At the same time, I am law-abiding, love my job, and have a strong sense of responsibility and dedication.

Second, the commercial aspect.

I am mainly responsible for the printing, sorting and filing of counter documents. On duty week, I go to work at 8: 30 every morning. I always clean the office area first. At the beginning of the month, I sent an email to the company's financial staff to declare the number of valuable and priceless documents I want to apply for. According to the company's document management personnel, 1 and 16 are our monthly collection dates, and I can only apply for half a month's usage at a time. When I apply, I should estimate a quantity for the next half month according to the nearest odd customers and try to keep the order. Every time the documents arrive, they should be tied with a rubber band in 25 copies, and the company policy should be covered with a special seal and marked. In fact, it is very simple to run a car insurance, and it is not a complicated technical activity. Any five things, such as invoices, compulsory insurance policies, signs, commercial insurance policies and insurance cards, can be given to the insured with a commercial insurance clause, but it needs enough care and patience. When there are many customers, check them carefully to prevent wrong orders and reduce unnecessary troubles.

The rest is to sort out the typing list, apply for less insurance, and notify less. If there are any insufficient documents, please delete them first. After the salesman completes the data, he will file 25 forms of filing list in the system, and put the archived customer data into kraft paper filing boxes (4 sets are a box), mark the box number and filing number, and put them into filing cabinets for preservation. Every day's work is typing, typing, typing again, sorting, sorting and sorting again. Although my job is boring, I know that my job is an important part of the company's business, and I must work hard and go all out. In recent years, the competition in the insurance market is very fierce, so our front desk should try its best to satisfy customers in pre-sales service.

Third, the good aspects of work.

1, based on the overall situation and the whole, cut into the thinking of the problem from the macro level, better handle the relationship between the whole and the part, self and self, and consider things from the overall situation.

2. Peace of mind, modesty, active life and good interpersonal relationship.

Fourth, shortcomings in the work.

1, limited by experience and vision, it is necessary to strengthen political cultivation and industry business research, seriously study business knowledge, overcome ourselves and improve ourselves.

2, must strengthen the ability to communicate with people.

3. Adaptability must be strengthened.

Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work.