Traditional Culture Encyclopedia - Hotel franchise - What is hotel administrative customer service?
What is hotel administrative customer service?
Work content:
1, mainly responsible for answering customer service calls;
2. Provide hotel reservation, consultation and complaint handling services for guests;
3. Complete the reservation performance and maintain the guest satisfaction;
4. Other work arranged by the supervisor.
[Education]: 1, technical secondary school or above, especially excellent ones;
Full of affinity, good attitude, patience, cheerful and polite;
3. Proficient in Chinese typing;
4. Good adaptability; Good communication and presentation skills; Good learning ability;
5. Have a good professional ethics and a strong sense of responsibility;
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