Business etiquette: guiding actions

Business Etiquette: Guidance Action 1

When people are nervous, excited, or anxious, their hands will show it intentionally or unintentionally. As an important part of deportment, gestures should be used correctly. Gestures are also indispensable movements when people communicate. They are the most expressive "body language". As the saying goes: "The heart thinks and the hands point." The charm of hands is no less than that of eyes. It can even be said that hands are a person's second pair of eyes.

1. "Please come in" gesture

When guiding guests, reception staff should use both words and deeds.

In restaurant etiquette training, first softly say "please" to the guests, and then use the "horizontal" gesture, with the five fingers straight and close together, the palms naturally straight, the palms facing upward, and the elbows bent. The wrist is as low as the elbow. Using the elbow joint as the axis, lift the hand from the front of the abdomen and swing it to the right to the front of the body. Do not swing the arm to the side of the body or behind the body. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, the other hand is hanging down or behind the back, looking at the guests with a smile.

2. Forward swing pose

If you are holding something in your right hand or holding the door, and you want to make a "please" gesture to the right to the guests, you can use the forward swing pose. , fingers together, palms straight, lift from one side of the body from bottom to top, with the shoulder joint as the axis, bend the arms slightly, reach the height of the waist, then swing from the front to the right, 5 cm away from the body, and Stop when no further than the torso position. Look at the guests, smile, or put your hands in front of you.

3. "Please go forward" gesture

In hotel etiquette training, when guiding guests in the direction, you can use the "straight arm" gesture, with your fingers stretched straight together and your palms slanted. Upward, lift the bent elbow from the front of the abdomen and swing it in the direction it should go. Stop when it reaches shoulder height and the elbow joint is basically straight. It should be noted that when pointing the direction, the body should be turned sideways to the guests, and the eyes should take into account both the direction pointed and the guests.

4. "Please sit down" gesture

When receiving guests and asking them to take a seat, use the "slanting" gesture, that is, use both hands to hold the back of the chair to pull out the chair, and then use your left hand to Or the right arm can be raised from the front, with the elbow joint as the axis, and the forearm swings from top to bottom, so that the arm forms a diagonal line downward, indicating that guests are invited to take a seat.

5. "Everyone, please"

When there are many guests, the "please" can be expressed with a larger movement and the arms are swung horizontally. Lift your arms forward and upward from both sides of your body, bend your elbows slightly, and swing them out to both sides. The arm pointing forward should be raised and straightened, while the other hand should be lowered and bent.

6. "Introduction" gestures

When introducing others, gestures should be elegant. No matter which party is introduced, the palm should be facing up, the back of the hand facing down, the four fingers together, the thumb open, the palm basically raised to shoulder height, and pointed at the party being introduced, with a smile. In formal occasions, you are not allowed to point or pat the shoulder or back of the person being introduced.

Guidance Etiquette

1. When welcoming guests, it is not advisable to stop at the door or at exits such as stations and airports to say hello. Guests should be guided immediately into the door and into the car or greeted while greeting guests; Clear the way immediately to avoid blocking future generations;

2. In the order of protocol, the right is generally the top, followed by the left. When two people are walking together, the one on the right is respected; when three people are walking together, the one in the middle is respected; when going up the stairs, the respected person should be invited, and the lady should be in front; when going downstairs, the distinguished person should be invited, and the lady should be behind; when welcoming guests and leading the way The host is in front, and the host is behind when seeing off guests; when taking the elevator, guests and ladies must be asked to get on first, and when getting off the elevator, the host must get off first, and then press the outside button of the elevator before asking guests and ladies to get off to prevent being caught by the door. Collide.

3. When guiding guests, the host should walk in front and to the left of the guest, with the guest's visual field at about 45 degrees, and turn his body slightly towards the guest. If he is a familiar guest or a guest of the same level, he can go side by side.

Guidance etiquette for different occasions

Guidance etiquette for stairs

When guiding guests upstairs, the guests should walk in front and the reception staff should walk behind. When going downstairs, the reception staff should go in front and the guests should follow. When going up and down stairs, pay attention to the safety of guests.

Elevator guidance etiquette

When guiding guests to take the elevator, the receptionist should enter the elevator first, wait for the guests to enter and then close the elevator door. When arriving, the receptionist should press the "open" button. Let the guests exit the elevator first.

Guidance etiquette in the living room

When a guest walks into the living room, the reception staff indicates with his hands that the guest should sit down. After the guest sits down, he nods and leaves. If a guest sits in the wrong seat, the guest should be asked to sit in the upper seat (usually the one closest to the door is the lower seat).

Guidance etiquette in the corridor

The reception staff should be two or three steps ahead of the guests, and the guests should walk on the inside. Business Etiquette: Guidance Action 2

Direction Etiquette:

1. Horizontal swing: that is, the arm swings laterally to the outside, with the fingertips pointing in the direction being guided or instructed, suitable for instructions direction;

2. Straight arm: swing the arm laterally to the outside, fingertips point forward, and raise the arm to shoulder height, suitable for indicating the location of objects;

3. Curved arm Type: The arms are bent and swing from the side to the front of the body. The height of the arms is below the chest. It is suitable for asking people to come in;

4. Oblique arm type: The arms are extended and swung diagonally from top to bottom, suitable for When inviting people to sit down.

Gesture etiquette:

When people are nervous, excited, or anxious, their hands will show it intentionally or unintentionally. As an important part of deportment, gestures should be used correctly. Gestures are also indispensable movements when people communicate. They are the most expressive "body language". As the saying goes: "The heart thinks and the hands point." The charm of hands is no less than that of eyes. It can even be said that hands are a person's second pair of eyes.

1. "Please come in" gesture

When guiding guests, reception staff should use both words and deeds.

In restaurant etiquette training, first softly say "please" to the guests, and then use the "horizontal" gesture, with the five fingers straight and close together, the palms naturally straight, the palms facing upward, and the elbows bent. The wrist is as low as the elbow. Using the elbow joint as the axis, lift the hand from the front of the abdomen and swing it to the right to the front of the body. Do not swing the arm to the side of the body or behind the body. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, the other hand is hanging down or behind the back, looking at the guests with a smile.

2. Forward swing pose

If you are holding something in your right hand or holding the door, and you want to make a "please" gesture to the right to the guests, you can use the forward swing pose. , fingers together, palms straight, lift from one side of the body from bottom to top, with the shoulder joint as the axis, bend the arms slightly, reach the height of the waist, then swing from the front to the right, 5 cm away from the body, and Stop when no further than the torso position. Look at the guests, smile, or put your hands in front of you.

3. "Please go forward" gesture

In hotel etiquette training, when guiding guests in the direction, you can use the "straight-arm" gesture, with your fingers stretched straight together and your palms slanted. Upwards, lift the bent elbow from the front of the abdomen, swing it in the direction it should go, stop when it reaches shoulder height, and the elbow joint is basically straight. It should be noted that when pointing the direction, the body should be turned sideways to the guests, and the eyes should take into account both the direction pointed and the guests.

4. "Please take a seat" gesture

Use the "slanting" gesture when receiving guests and asking them to take a seat. That is, you need to use both hands to hold the back of the chair to pull out the chair, and then use your left hand to Or the right arm can be raised from the front, with the elbow joint as the axis, and the forearm swings from top to bottom, so that the arm forms a diagonal line downward, indicating that guests are invited to take a seat.

5. "Everyone please"

When there are many guests, the "please" can be expressed with a larger movement and the arms are swung horizontally. Lift your arms forward and upward from both sides of your body, bend your elbows slightly, and swing them out to both sides. The arm pointing forward should be raised and straightened, while the other hand should be lowered and bent.

6. "Introduction" gestures

When introducing others, gestures should be elegant. No matter which party is introduced, the palm should be facing up, the back of the hand facing down, the four fingers together, the thumb open, the palm basically raised to shoulder height, and pointed at the party being introduced, with a smile. In formal occasions, you are not allowed to point or pat the shoulder or back of the person being introduced.

7. Applause

When applauding, tap your left palm with your right palm to express cheers or welcome.

A palm-up gesture indicates sincerity and respect for others, while a palm-down gesture indicates lack of candor, lack of sincerity, etc.

8. Raise your hands in greetings

When raising your hands in greetings, you should face the other person, extend your arms, palms outward, and do not bow indiscriminately.

9. Wave goodbye

When waving goodbye, you should: stand up straight, look at each other, extend your arms forward, palms outward, and wave left and right.

10. Passing and receiving objects

When passing and receiving objects, it is better to use both hands (at least with the right hand), hand it in the hand, and take the initiative to come forward (take the initiative to approach the person receiving the object, sit down You should stand when doing so) for easy picking up.