Matters needing attention in Shenzhen Shuangxiwei Hotel

1. Hotel rooms are generally booked until 6 pm on the day of booking, and may be booked until 5 pm on holidays;

2. If the guest is late for other reasons, please call directly to book the room after the reservation is successful. Credit card guarantee or advance payment is needed in special periods such as exhibitions.

Due to seasonal changes, the room price may be inaccurate. Please refer to telephone consultation or final confirmation.

Related clauses

Payment method: front desk payment (Visacard, Peony Card, Jinsui Card, Great Wall Card, Dragon Card, MasterCard, American Express Card, Diners Card, JCBcard cash).

The room rate includes hotel service charge, excluding other hotel fees, taxes and extra requirements of guests.

Usually, the hotel check-in time is 14: 00, and the check-out time is 12: 00 at noon. In case of early check-in or late check-out, a certain fee will be charged according to the situation.

◆ Warm tips ◆

Check-in: You must register with a valid certificate when staying in the hotel. Generally, the hotel will charge a certain deposit for some hotel items that you have consumed or damaged (lost) at the hotel when you check in. When you check out, you will return the money with a deposit slip. The amount of deposit depends on the regulations of each hotel.

Service tenet

One purpose: customers are God and repeat customers.

Two attitudes: heart and smile.

Three concessions and three lightness: give way to the seat and give way to the elevator (stairs); Walk lightly, talk lightly and act lightly.

Four diligence: eye diligence, mouth diligence, foot diligence and hand diligence.

Clean: clean tooling, clean individuals, clean linen, clean service supplies and clean environment.

Six Arrivals: The guests arrived, smiling, warm, welcome, respect and service.

Six are the same: foreign guests are the same as domestic guests, strangers are the same as regular customers, they have the same free and busy time, and they are the same as checking and not checking, and the leaders are present.

It's the same if you're not there. The guests have different attitudes and the service is the same.

Seven sounds: welcome, greeting, honorific words, thank you, apology, reply and seeing the guests off.

Eight services: standing service, smiling service, active service, respectful service, flexible service, family service, promotion service and tracking service.

Specification: service should be standardized, instrument should be standardized, standing posture should be standardized, squatting posture should be standardized, gestures should be standardized, language should be standardized, guidance should be standardized, and waiting should be standardized.

Customers should be standardized, and skills should also be standardized.

Ten measures: take the initiative to greet, greet, guide, introduce, serve, sell and take photos.

Take care of the elderly, the sick and the disabled, take the initiative to carry luggage, press the elevator, and ask for guests' opinions.

All hotel rooms:

Special price standard room

This room does not provide disposable toiletries.

Area: 32 square meters

Floor: 4 10 floor

Big bed, free Internet access, broadband and twin bed (150cm*200cm).

Standard single room

Area: 32 square meters

Floor: 4th floor-10

Big bed, free internet access, broadband.

Standard twin room

Area: 32m2 Floor: 4 10 Floor

deluxe big bed room

Area: 32 square meters

Floor: 10 floor

Queen bed, free Internet access, broadband, king bed (200 cm * 240 cm), king bed (180 cm * 2 10 cm)

Deluxe Twin Room

Area: 27 square meters

Floor: 7th floor-10

Free Internet access, broadband, double bed (140cm * 200cm)

Business suite

Area: 27 square meters

Floor: 5-9 floors

Free Internet access, broadband and queen bed (200 cm * 200 cm)