Traditional Culture Encyclopedia - Hotel franchise - How to call the front desk of the hotel landline?
How to call the front desk of the hotel landline?
The landline number of the hotel room can be inquired through the service desk. Generally, the landline of a hotel room is controlled by the hotel internal switchboard. When calling each other between internal rooms, you can use the floor number plus the room number. If you make an outside call, you can dial a specific number first. However, when calling from an outside line to an inside line, the switchboard usually needs to be connected. Some hotels can call directly from the outside line or directly from the outside line to the inside line.
If necessary, just dial the number of the other room and you can talk to each other. If necessary. You can also call other business departments of the hotel at no extra charge. If you want to make an outside call, you need to call the front desk of the hotel at this time, and the number will be marked on the phone, and then ask the front desk for permission. There is a corresponding charge for such calls.
Work content of hotel front desk
1. Receiving guests for check-in: responsible for receiving guests, accepting and processing online booking orders, accepting telephone inquiries from guests, and providing services such as room cancellation and hotel check-in for guests.
2. Review information and pay attention to privacy protection: check the relevant information of the guests, register the personal data of the guests according to the hotel check-in requirements, and pay attention to privacy protection of the guests.
3. Providing help and solving problems: Responsible for providing necessary help to the guests who have checked in and reasonably solving the problems encountered by the guests during their stay.
4, keep clean: responsible for maintaining and keeping the hotel front desk clean, maintain a good image.
5. Maintain and solve all kinds of facilities: responsible for receiving the maintenance reports of all kinds of equipment and facilities in the hotel and providing them to relevant personnel for solution in time.
6. Count the check-out information and do a good job of handover: be responsible for timely counting the information about the cancellation of rooms by guests, grasp the number of rooms currently available in the hotel, and do a good job of handover.
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