Hotel management' waiter internship report

The internship for half a year is fleeting. During my internship at xx Resort Hotel, I learned a lot of philosophy of life that I couldn't learn at school. After experiencing setbacks and failures in my internship, I am now thoughtful. I understand the cruelty and reality of social competition, and I really feel the hard work of my parents on weekdays, which makes me mature a lot overnight and more frustrated and brave. ...

First, the purpose of internship

Before the internship, the college held a mobilization meeting for our internship. Judging from the current social employment situation, it is the teaching direction of our college to train practical and skilled talents. The college found the combination of theoretical knowledge and practical operation, and contacted Huidong xx Resort Hotel for us. According to the teaching arrangement of the school and the needs of the hotel, we were arranged to go to xx Resort Hotel for an internship from April 2 1 2008 to October 2 1 2008, so as to get to know the production and operation of the hotel, the process of organization and management, the service and culture of the hotel and strengthen our work. Let's learn the service spirit of the hotel and cultivate our service consciousness.

Second, the internship content

(A) the internship unit profile

1, Introduction of Huidong xx Resort Hotel

Located in Xunliao Coastal Tourism Resort in Huidong, it is located in the golden section of Yintan, which stretches for more than ten kilometers, with a beach area of 10000 square meters and a natural bathing beach of 20000 square meters. The hotel was planned and built according to the four-star standard and put into use in May 2008. There are luxury villas, sea view rooms and garden rooms, 260 characteristic sea-friendly cabins and suites, as well as large-scale sea view restaurants, private bathing beaches and. As well as the landmark building of Xunliao, the European Lighthouse, and it has a number of luxurious meeting rooms with different specifications (maximum capacity of 300 people). It is a comprehensive resort hotel integrating leisure, conference training, catering, accommodation, leisure and entertainment.

2. Internship Department

Huidong xx Resort Hotel is divided into the following departments: Human Resources Department, Sales Department, Front Office Department, Housekeeping Department, Security Department and Beach Comprehensive Entertainment Department. According to the actual business needs of the hotel and the total number of employees in our class, the hotel human resources department arranged for us to practice in the front office, housekeeping department, security department and beach comprehensive entertainment department respectively. In order to let us fully contact with the work of various departments of the hotel, during the half-year internship, the hotel also arranged a phased rotation system and internship for some students, so that students who are interested in developing in the hotel have more opportunities to understand and practice the work of various departments of the hotel.

Practice process

1, pre-job training

My internship department was housekeeping from the beginning. As we are interns this time, our work is the same as that of regular employees. In order that we can all officially take up our posts in the first peak season "May Day" Golden Week, during the day, the internship members of our housekeeping department are divided into two groups and follow different foreman to the guest room for practical training and proficiency; In the evening, follow our department manager to learn the theoretical knowledge of housekeeping department and the customer-oriented knowledge that a housekeeping waiter should know.

2. Internship

Our internship hotel is a coastal tourist resort, and the tourism industry itself has obvious off-season. So our two-week training was conducted in the off-season in April. It is precisely because our pre-job training is carried out in the off-season, so our actual operation content is only familiar with making the bed. It was during the "May Day" Golden Week that a dirty room that a guest had just retired was really cleaned from the inside out and waited for the guests to move in. A few days before the arrival of this first peak season, we changed from initial group training to several students (owners) in charge of each building. A building has about18,20 rooms. In addition, foremen and old employees, as migrant workers, go to various buildings to "support". In the short-term peak season of "May Day", we can clean the room quickly to ensure the quality, and we can also contact the guests face to face and serve them patiently with a smile. These are all things you can't learn in school.

After May Day, the following small weekends are very busy. During those busy days, we gradually became familiar with the procedures of building houses. The summer peak season is coming again. In order to realize the rational utilization of human resources, our department began to implement the shift system (morning shift, middle shift and night shift) and officially entered the "employee" working state.

In the next two rotations, the housekeeping department transferred in and transferred some interns. Due to the tight time and the peak season, the transferred students go to work directly without any training, but direct employment is not randomly assigned. The foreman of our department left the "new intern" with the "old intern" in the department. Although rotation will bring some inconvenience to the hotel, this inconvenience is only temporary. Our new and old interns work together with good quality and quantity.