What kind of training should the hotel front desk foreman provide to the employees?

At 7:30, arrange your appearance and check it from head to toe before you can go to work, and then check the appearance of the receptionist on duty

Enter the work area at 7:45, and greet the receptionist in a warm and friendly manner Say hello to superiors and colleagues and prepare to take over

7:45---8:00 Take over quickly (check room cards, meal coupons, vouchers, guests, VIP cards, key cabinet keys , office

keys, luggage room keys, etc. Whether there are rooms that need to be woken up, collection room numbers and important shifts, the number of people scheduled for the day and

details, front desk hygiene, weather. Forecast, date plate replacement, shift can only be taken over after confirmation)

8:00---12:00

A. Organize the reservations for the day, check the reservation status, and prepare for the upcoming Guests who arrive early should arrange their rooms

B Check the guest's account balance, and collect payment from guests who have insufficient deposits, but the tone should be gentle and not too harsh;

C. Enthusiastic Treat every guest friendly and focus on selling guest rooms;

D. Half an hour before the specified check-out time, confirm the guests who will leave the hotel today and remind them whether they need to extend their stay

Check-out time;

E. Check in and check-out procedures for guests promptly.

13:00---16:00

A Check the account balance of the extended guest, collect payment from the guest whose room fee is insufficient, and confirm the guest's repayment

When it comes to room fees, when the current shift fails to collect the payment, the shift must be handed over in time;

B. Hospitality is warm and friendly, focusing on selling guest rooms;

C. Do a good job Record the shift, print the shift report, and hand over the shift with colleagues after get off work;

D. Check the accounts and hand the packet to the lobby manager on duty after confirming that it is correct