How to deal with the emergency of water supply and power failure in the guest room?

Emergency plan 1 for hotel power outage: After receiving the power outage notice, report to the general manager and deputy general manager immediately, and report to the managers of engineering department, front office and housekeeping department. Second, the engineering department promptly notified the rental operators such as restaurants, karaoke bars, travel agencies and beauty salons to cut off power. Three: All office departments and dormitories should turn off all electrical equipment and related power supply 20 minutes before the power failure. Four: All departments should check the items needed for power failure in advance, such as guest supplies, cleaning supplies, maintenance supplies, walkie-talkies, emergency lighting supplies, etc. Make full preparations to ensure normal use. Five: the engineering department prepares enough oil, cooperates with the housekeeping department to burn hot water in advance, and is ready for use in the room. Sixth, the engineering department will check the circuits, facilities and equipment in advance. Turn off all non-lighting power supply 20 minutes before power failure, and make records. Seven: The lobby will publicize the power outage content according to the actual situation, and remind the guests to prepare for the power outage. Eight: the front office department turns off the outside telephone in the room 1 hour in advance, and checks the telephone charges and registers them. Shut down the telephone computer system. Prepare and print a certain amount of invoice according to the guest's stay in the hotel, in case the guest needs to check out. Nine: the front desk saves the computer contents of the registration system 20 minutes in advance, and closes the registration system after scanning. Instead, it is registered manually for public security organs to inquire. In the evening, arrange personnel to send the registration to the police station for transmission. Ten: The front desk should turn off the monitoring system, network system and all non-lighting power supplies 20 minutes in advance. Eleven: Housekeeping Department should carry out various cleaning and service work on the premise of ensuring safety. And turn off all non-lighting power supplies 20 minutes in advance. Twelve: If the guest is in urgent need of lighting facilities, he should politely refuse and do a good job of explanation. Prevent open flames in the guest room. Thirteen: Any lighting facilities used by all departments in case of power failure must be safe, and no naked flame should be used as far as possible to prevent fire hazards. Fourteen: In case of power failure, the engineering department will convert the tap water system according to the actual situation and make records. Fifteen: If there is a sudden power failure, you should immediately report to the Engineering Department to investigate the line and the cause. All departments should immediately check their facilities, equipment and environment. Employees of all departments should explain to the guests in a unified way according to the requirements of the engineering department. Sixteen: The deputy general manager and the manager of the front office have the right to give the house price discount, extend the check-in time, check out for free and provide free housing to the guests during the power outage. Seventeen: After the power supply is restored, the engineering department should immediately check whether the tap water pressurization system and boiler system are powered and working normally. At the same time, close the hot water valve, start the boiler to boil water, and then open it until it reaches the standard temperature. Eighteen: After the power supply is restored, the engineering department should immediately check whether the main power box and the power boxes on all floors are working normally. At the same time, according to the actual situation and records, turn on the power supply system that should be used in power failure. Tap water system conversion. XIX: After the power supply is restored, the front office should immediately turn on the telephone billing, scanning registration and monitoring system, turn on the lighting system, check whether the work is normal, and turn it off according to the situation. Transmit the untransmitted part of the guest registration. Take back the power outage notice board. Twenty: After the power is restored, the housekeeping department should immediately turn on the lighting system, check whether the work is normal, and turn it off according to the situation. Check whether the working environment is abnormal. Twenty-one: All departments must immediately notify the competent leader and engineering department of any abnormal situation. The engineering department shall immediately organize inspection and emergency repair. Resolutely put an end to any security risks.