Speech by outstanding staff at the front desk

Good morning (afternoon) everyone!

I am * * * from the Finance Department, and I am a cashier at the front desk. First of all, I would like to thank the hotel leaders and colleagues for giving me this opportunity to speak here. I feel honored and excited. Of course, these are inseparable from the cultivation of leaders and the help of colleagues. From entering the hotel to getting familiar with the hotel, from the cashier at the meal to the cashier at the front desk, I have made continuous progress with the care of my superiors and the help of my colleagues. After a year and a half of work growth, I have gradually grown into a qualified service person. My job is ordinary, but I don't think it's humble. It's my duty to make every expense and account of the guests clear. I have had difficulties and tears in my work, but as long as I work hard and learn to find happiness from my work, everything will become simple. Gradually, I am more and more confident and like my job more and more. The front desk is the image window of the hotel, and every word and deed of every employee at the front desk represents the hotel. As a cashier at the front desk, I deeply feel the importance of my post, so I never dare to be careless in my work, such as a bill, a phone call and a signature. A little carelessness will cause unnecessary losses to the guests or the hotel, and the image of the hotel will be greatly reduced in the eyes of the guests. In fact, as long as you are willing, you will experience, study and work with your heart, and everyone will become an excellent employee. To be an excellent employee, in my opinion, the most important thing is to love work. In the hotel, loving work is actually very easy to do, just keep in mind two points: first, smile sincerely; The second is to do things with your heart. Smiling service is the minimum professional requirement in the hotel industry. Treating every guest with a smile and doing everything with heart is not only beneficial to our hotel, but also has an inestimable effect on improving our own quality.

finally, I wish our hotel a prosperous career and keep growing bigger and stronger. I wish my colleagues a smooth work and good health. Thank you!