Traditional Culture Encyclopedia - Hotel franchise - How does the human resources department train internal staff? What are the specific contents?
How does the human resources department train internal staff? What are the specific contents?
first, the main methods of training employees in the human resources department:
define the training objectives and clarify the work contents.
break down the training tasks to ensure that everything is done by someone.
standardize operation behavior and improve training management skills.
identify the requirements and ensure that the training work is targeted.
Design the training plan to make the training objectives concrete.
prepare the training schedule.
implement the training program to achieve the training objectives.
evaluate the training effect and improve the training quality.
implement the work supervision mechanism to simplify management.
training management status detection and continuous improvement.
second, the specific content of internal training. According to different departments and positions of the company, different training programs are formulated. For example, to train employees in etiquette, make a PPT file of etiquette knowledge to refine the training content. What are the contents of the human resources department in the ISO22 internal audit?
What are the main contents of the training (health and safety training for new employees and on-the-job employees), the qualifications of employees (job descriptions, corresponding certificates and health certificates), and the recruitment procedures?
Let's look at file control and the specific contents of employee training for target indicators.
it depends on what industry and enterprise it is. General training enterprise rules and regulations, safety education, business ability, and knowledge closely related to work. How to make a training plan for internal staff of human resources
1. Demand survey. According to the different purposes of training, carry out training demand survey.
2. Data analysis.
(1) Summarize the gap and root causes, that is, clarify the gap between organizational ability, staff quality and business target requirements: clarify the root causes and solutions of the gap toe, and clarify the gap-level training ability that can be solved through training.
(2) clarify the information of each training program. Training information includes: training month, training type, training name, training method, scope of students, students at this point, cost budget, etc. For key students, they should be assessed after training.
3. Develop training solutions. Clarify the training items of scheme design: evaluate the existing training resources, including personnel, funds, subjects, teachers, etc. Determine the key training projects and general objectives. Determine the focus of training: determine the curriculum development, teacher training and system construction needed for training; determine the training plan and training budget.
4. Communication and confirmation of training plan.
(1) Training report is required. First of all, it should be clear that the purpose of the report is to obtain the support of training-related departments, managers and employees in order to implement the training plan. Secondly. Explain the contents of the report, such as the starting point of the training, the problems to be solved in the training, the training scheme and action plan, and the support to be obtained; Again. Pay attention to the method of reporting. Whether the reporting method is appropriate. It is related to whether the training plan can get a unified understanding within the training department, and also to the commitment of the competent leaders and enterprise management to the training manager, training time and training effect tracking.
(2) A good plan is half the battle. When the training plan is to provide help for enterprise management and business development, and to improve the overall performance of managers, training will play the greatest role.
(3) The department-level training plan should be discussed with the department managers. In the discussion. Managers of various departments may propose to increase the training content and budget, and strictly control the training budget, but the training content can be increased. Of course, this is mainly solved through internal training. In addition, the training manager should make it clear to the department manager that the department-level training is carried out by the training manager to assist the department, not by the training manager, otherwise management disputes will easily occur during the training implementation.
(4) In the investigation of training needs, some employees (mainly employees with "good working attitude but unqualified working skills") will be found. In addition to being listed as a "key student" in the training plan. In addition, it is best to tell the clients the information of "unqualified work skills", so that they have a kind of training pressure and promote them to participate in training and learning more actively. What is written in the annual work summary of the Human Resources Department?
2xx is a year of harvest for the Human Resources Department. It is a year of real transformation of human resource management from transactional management to modern human resource management. Under the correct leadership of the leaders of the group company, under the correct guidance of the relevant departments in the development zone, with the strong support of all departments of the company and with the concerted efforts of all the staff of the department, our department has worked hard, worked actively and made concerted efforts to complete all the tasks assigned by the superiors and company leaders closely around the development goals of the group company and the enterprise spirit of "unity, pragmatism, pioneering and innovation". Summarize the work in 2xx now:
1. Carry out all-staff training to improve the quality of employees
Modern human resource management is to help the company improve the quality and skills of employees in the face of constant changes and achieve the company's strategic development goals. It is necessary to create a corporate culture network-the largest secretarial resource network on the Internet, so that all employees can understand it. Therefore, the human resources department has intensified its efforts in improving the system, revised and improved the Regulations on Labor and Personnel Management, issued employee manuals, and made a detailed training plan for all employees according to their needs and organized its implementation. The training lasted for one month, and the number of participants was 4xxxx, with 2 hours of military training, 6 hours of theoretical knowledge teaching and 3 hours of study tour per capita. Participants all wrote about 1, words of training experience, and they all expressed that they would turn their knowledge, ideas and values learned in the training into their work enthusiasm and quality service, support the company and work actively. Through the inspection of section * *, the comprehensive quality and overall service consciousness of employees have been greatly improved, and the training for all employees has received good results.
Second, actively study and innovate
In terms of human resource management and development, in order to further improve the basic work of human resource management, our department has continuously broadened the horizons of human resource managers, grasped the dynamics of human resources, absorbed advanced external human resource management ideas and concepts, and carried out human resource management reform and innovation while strengthening the effective combination of posts and personnel, human resource training and development, and human resource management informationization and human resource management system construction. A monthly meeting system for human resource managers has been formed, which advocates "learning, accumulating, summarizing and improving" among human resource managers; "Professional and diligent; "8 2' s work and study philosophy. Ideologically, all comrades in our department have fully realized the profound meaning of learning-oriented enterprises, actively studied Theory of Three Represents's important thoughts, and actively participated in various training activities organized by relevant departments of the city and district, while enriching their minds. It also laid the foundation for the smooth development of all kinds of work in the future.
III. Management and deployment of human resources
This year, in order to maximize the interests of the company, in view of the different manpower needs of our tourism industry in different seasons and different positions, our department timely and reasonably deployed staff to ensure the orderly implementation of the work of each position.
first, at the beginning of the year, our department timely completed the finishing work of the group company to resettle the children of Peng Louzi and Shitaizi. And signed a labor contract with the children of 12xxxx Penglouzi and Shitaizi;
Second, according to the requirements of the Personnel Bureau of the Development Zone, the technical grade certificate was replaced for 3xxxx, and the qualified xxxx employees were promoted to junior titles;
Third, since the restructuring of the group company in 1999 to the end of June 25, the employees who have reached retirement age have not gone through retirement procedures, resulting in the failure of 2xxxx employees to go through retirement procedures on time, resulting in the pension that should have been paid by the insurance company being paid by the enterprise itself. Through the multi-directional coordination and communication of the staff of our department, the working relationship with the municipal (district) labor bureau and the municipal (district) insurance company was straightened out one by one, and the pension that should have been paid by the insurance company and was borne by the enterprise due to the delay or suspension was saved to the utmost.
Fourth, in order to meet the needs of the company's development, the company's leading group made a decision to recruit some professional management talents and professional technical talents for the society. Our department immediately started to release the recruitment information through the well-known recruitment platform-Zhilian Recruitment. In two weeks, * * * 2xxxx people signed up by phone, email and in person. Our department screened these people one by one through written examination, interview and physical examination, and * * * 3xxxx was hired by our company. This open recruitment is also the first time since the establishment of the group company, which has injected fresh blood into the vigorous development of the enterprise;
Fifth, according to the relevant regulations of the city, the old-age insurance began to charge late fees for the unpaid part in January of 2xx. Since our company changed from enterprise payment to enterprise payment in March 23, there are many problems in the personal account of the old-age insurance. By checking the 41xxxx account of the group company, the wrong information of 6xxxxx was sorted out under the tight time and heavy tasks, and the previously untrue xxxx personal account was confirmed, and the previously missed 12xxxx account was filled up.
Sixthly, 89 wrong messages were corrected during the daily management of housing accumulation fund payment;
Seventh, it is an important task of the human resources department to do a good job in the assessment of the company's cadres and workers. In the past year, under the leadership of the leaders of this department, we made a functional evaluation of cadres and workers at all levels, understood and mastered the adaptability of employees in their posts, standardized the work of employees under the unified assessment standards, and promoted the work of various departments and offices;
Eighth, in October, in order to further strengthen the labor and personnel management of enterprises, establish a modern enterprise management system adapted to the market economy system, guide employees to work rationally and standardize, fully mobilize the creativity and enthusiasm of employees, and work hard around the development goal of the group company, our department carefully drafted the Labor and Personnel Management Regulations, which were implemented after being discussed and approved by the workers' congress;
9. In order to ensure that the employees of the company who are injured by accidents at work get medical treatment and economic compensation, our department has handled work-related injury insurance and disability grade identification for Comrade xxxx after rationalizing the work procedures for handling work-related injuries and disability assessment.
ten is that * * * accepts tourists' complaints of 1xxxxx, and resolves them. In addition, complaints of xxxx are still being resolved because they involve the other party's own responsibilities.
11th, at the end of last year, our department drafted the Salary Reform Plan of Group Companies, which is currently under discussion.
twelfth, according to the Interim Provisions on the Allocation of Labor Protection and Protective Articles for Employees of the Group Company, our department first checked the distribution standards, and then organized the procurement and distribution, and * * * distributed 14xxxx sets of cotton tooling; 411 pairs of cotton shoes; Towels 65xxxx; The specific content of the soap 18xxxx human resources level 4 exam
At present, human resources are divided into four levels, but few people in level 4 have applied for the third level. If you have any plans in this field in the near future, you can consult the designated training registration points of the country, such as Q1186575662, how to do a good job in the back office of the human resources department?
Do a good job in major related to human resources. If not, take some relevant certificates and make statistics on personnel information, such as employees' files, employment, regularization, resignation and transfer. What are the basic forms and specific contents of the three-level post norms of human resources
1. The concept of post norms, also known as labor norms, post rules or post standards, is a unified regulation on a special matter of various posts in an organization or on the labor behavior and quality requirements of certain employees.
2. Main contents of post specification
1) Post labor rules: including ① time rules, ② organization rules, ③ post rules, ④ cooperation rules and ⑤ behavior rules.
2) quota standards: including staffing standards, personnel standards of various posts, time quota standards, output quota standards, double quota standards, etc.
3) job training specification: the regulations on the vocational skills training and development of employees in this position.
4) post staff specification: the unified regulations on the qualifications, knowledge level, work experience and other quality requirements of a certain type of post staff. What are the specific contents of outward bound training?
Through outward bound training, the trainees have significantly improved in the following aspects:
Knowing their own potential, enhancing their self-confidence and improving their image; Overcome psychological inertia and hone the perseverance to overcome difficulties; Inspire imagination and creativity and improve the ability to solve problems; Understand the role of the group and enhance the sense of participation and responsibility for the collective; Improve interpersonal relationships, learn to care, and cooperate with groups more harmoniously; Learn to appreciate, pay attention to and care for nature
You are not a natural prince or princess, but you get used to it at once and like sitting in a bright, constant-temperature office; Enjoy the luxury and comfort of a star-rated shop when traveling. You are full of ambition and fearless, but you never want to stand still in front of the obstacles you set.
If you don't have slippers, you won't walk at night, if you don't have your own clean washbasin, if you live in a room with more than three people, you can't sleep, and if you don't have air conditioning, you don't know how to wear clothes. I'm sorry, then you really need to expand yourself, because you are trapped in a cocoon and don't know it. There are some things that are necessary in life, but you don't know what they should be. You're going to a school, a military camp, but it's definitely not a hotel you're used to. Break the narrow space of your daily life and work, throw yourself into nature, challenge the limit of your ability and experience the wonderful life from it.
it is a realm, which means that each of us can realize our dreams in the field expansion. It is to give you confidence in success and strength in life.
Good team spirit and positive attitude towards life are the basic qualities that modern people should have, and are also the two core connotations of modern people's personality traits. In modern society, only under the control of this kind of personality power can human wisdom and skills shine brilliantly in generate, and outward bound training emerges as the times require. Through training, you can strengthen the following qualities:
[Proactive] A positive attitude towards work and life is the core of expanding the spirit. Optimistic and confident, starting from me, the environment changes because of me; Do what you say, do what you say, and do what you do; Take care of customers from the heart;
[Pioneering and Innovating] Respond to changes with an open mind and be proactive.
[serious and responsible] people and things are perfect because of seriousness, and attention to detail is the performance of professionalism. Stick to promises and accumulate credit.
[Independent cooperation] Be independent, perform their duties and be independent. The competitiveness of individuals and companies comes from your irreplaceable value. sophisticated
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