Who can provide the standard dialogue of hotel service? If you are a hotel resident or a hotel waiter, please come in.

1. Answer the phone within three rings and take the initiative to say hello. After reporting the hotel name, ask the guest's name, unit, room number, contact number, number of people, time and requirements. Repeat the standards set by the guests, thank them for ordering, and make records at the same time.

2. The language specification is as follows: "Hello! XX Hotel ""May I have your name, please? " "Is it convenient to tell your company?" "How many people are there?" "Can you tell me your contact number?" "Can you tell me what kind of party you booked? So that we can serve you better. " "Mr./Ms. X, do you have any requirements for food?" "Mr./Ms. X, what are your criteria for ordering? We have ... ""Mr./Ms. X, do you have any special requirements for ordering? " "Mr./Ms. X has reserved a room for you ..." "We look forward to your arrival (you must wait until the other party hangs up)."

3. The greeter should warmly and politely receive every guest who comes to order, and pay attention to his image, speech and polite language; When you see the guests coming, you should get up politely and say hello. Ask the guest's name, company name, reservation quantity, meal time, telephone number, reservation dishes, standards and special requirements after self-reporting, and understand the payment method of the guest. When guests say the banquet requirements, they should listen carefully and make necessary records. Don't interrupt the guest at will. At the same time, you should take the initiative to introduce the restaurant facilities and banquet menu of the hotel, do a good job in sales promotion, answer all the questions of the guests, and show the guests around the banquet venue. For example, "Mr. X, we have .../specialties ..."; The usher should discuss all the details of the banquet with the guests in detail and carefully add the guests' requirements to the banquet list. After filling out the banquet list, repeat it to the guests and ask the reserved guests to sign it; When the guests leave, they should politely thank and say goodbye to them, and wish the cooperation a smooth and happy one. Oh, I wish I could help you. . . . . .