What are the work contents of the hotel front desk?

1. Assist the front office manager to do the daily reception work, and be responsible for the daily management of the reception team at the front desk, so as to create a harmonious working atmosphere and reduce the friction in the working environment.

2. directly supervise the escort service, ensure the implementation of service procedures, supervise the inquiry service, and try to meet the legitimate requirements of guests.

3. Grasp the reservation situation and the guest situation of the day, and maximize the sales of rooms according to the arrival and departure situation of the day.

4. Be responsible for the pre-shift meeting at the front desk to keep abreast of employees' ideological trends and report them to the department manager, and check and supervise gfd, work discipline, polite language and work attitude of employees in this department.

5. Know the guest room status, incoming and outgoing traffic and arrival and departure time of main guests in time, and make corresponding arrangements and arrange rooms reasonably.

6. Replenish and receive stationery, reports and other articles needed for various jobs in this department.

7. Check and ensure the normal operation of the equipment and equipment of this department.

8. assist the receptionist in the check-in and check-out procedures during the peak hours.

9. Ensure that the mail, fax or left-behind items of the guests are properly kept and handled.

1. Help employees solve problems encountered in their work and deal with mistakes and accidents in their work.

11. Carry out and complete other tasks assigned by superior leaders.