Can I return my order in Qunar.com?

Hello, you need to look at the rules of the merchant you booked before. For example, prepaid hotels (paid in full) stipulate that once booked, they cannot be cancelled or changed, and that cannot be changed. If you strongly demand it, the merchant will negotiate with the hotel. If negotiation fails, there is no way to cancel it. As a last resort, leave the business alone and contact the hotel. If the hotel tells you you can't change it, there's nothing you can do. If the hotel tells you that you can change your visa, you need to deduct the handling fee or other fees, or change your visa for free. You just need to feedback this situation to the merchant, and the merchant will contact the hotel by himself. If you have negotiated with the hotel, the merchant still tells you that you can't return and change the visa. You can go to customer service and they will help you. If it is cash payment at the front desk, just cancel the order directly. I hope I can help you.