Interview Suggestions and Opinions on the Hotel’s Future Development

As a member of the hotel, the rise and fall of the hotel is closely related to itself. Today, as hotel development becomes increasingly mature, hotel competition is becoming increasingly fierce. We should all participate in the management of the hotel with a sense of ownership and make suggestions for the development of the hotel. The following are some suggestions I have made for the hotel for leadership reference.

1. Training for managers

“Training is the best benefit.” Training is an effective way to enable hotels to adapt to the ever-evolving market demands, improve the overall quality of management personnel, and enhance corporate competitiveness. Managers are the core strength of a hotel. With the development of hotels, the requirements for managers are getting higher and higher, and diversified talents are necessary for enterprises. Through training, managers can continue to grow and surpass themselves. In an unchanging fixed environment, people's vision is getting narrower and narrower. The hotel can select a group of personnel to study abroad. This can create a good atmosphere of high spirits, vitality, pioneering and enterprising, and stimulate everyone's enthusiasm for work.

2. Emotional motivation and spiritual encouragement

Only satisfied employees can have satisfied customers. Hotels should become "employee homes" and invest emotionally in employees so that they can always feel the warmth of home. Therefore, the hotel should always care about the work and life of employees, help employees solve various difficulties at any time, and make employees understand that they play a vital role in the success of their departments and the entire hotel. To make employees happy at work, they must find their spiritual home. Sometimes giving employees some honor and dignity is often more effective than giving them some monetary and material rewards. Therefore, we should fully understand the psychology of employees and give them a certain sense of honor and achievement in a timely manner when they have achieved results through sweat and wisdom.

3. Strengthen communication and participation

The most precious thing between people is sincerity, trust and respect, and the bridge is communication. You can hold employee symposiums from time to time to care about employees and be good at listening to their opinions and suggestions so that you can brainstorm ideas. Communication and participation should tap into the inner drive of employees spiritually and provide a stage for them to display their talents. It is necessary to give full play to the role of the general manager's mailbox, not just a decoration, shorten the distance between employees and managers, make employees dare to tell the truth, give full play to the initiative of employees, and obtain a strong driving force for the development of the hotel.

4. Really provide service with a smile

How to truly achieve "customer first" and proactively create a "home away from home" warm atmosphere and first-class service for customers. Smiling gives people a feeling of kindness, affability, and politeness, and coupled with appropriate honorifics, it will make guests feel relieved. Although every department requires employees to serve with a smile, the actual results are not great. One of the reasons is that employees are required to do so. Efforts should be made to let employees understand that the smile should be natural, because the guest is the "god"; the smile should be sweet, because the guest is the "god of wealth"; and the smile should be friendly, because the guest is the guest. Only in this way can "smile, comfort = first-class service" be implemented with immediate results, so that every customer who walks into Taoliyuan will linger and be willing to be a repeat customer.

5. Produce the hotel’s own store newspaper

In order to better reflect the hotel’s unique corporate culture, enrich employees’ spare time cultural life, and improve employees’ cultural quality, our hotel can do it every half month A copy of your own shop newspaper. Let hotel employees actively participate, call on all employees to actively contribute, solicit employees' opinions extensively, and reward adopted manuscripts and good suggestions. This can better reflect the hotel's style, culture and advanced deeds, fully mobilize the enthusiasm, subjective initiative and innovative creativity of employees, continuously add luster to the hotel, and better promote the hotel's image to the outside world.

6. Strengthen the social ethics education of employees

The hotel is a unit in society and a window of social civilization. The basic requirement for hotel employees is to abide by social ethics and not comply with social ethics. It is impossible to abide by professional ethics because the hotel's image is confirmed by society.

The formation of the hotel's image is based on the hard work and enthusiastic service of all employees, and the social benefits caused by this service are gradually established in people's hearts. Therefore, without social ethics, there is no professional ethics; without professional ethics, how can we do a good job in hotel service? All employees must have a sense of ownership of the store as their home. While doing their jobs well, they should always keep the string of diligence and frugality in their minds and oppose waste. Therefore, it is necessary to strengthen the training of employees in this aspect and let them start from scratch. For example, save water and electricity, do not write graffiti on the dry walls in public areas, and protect public property of the hotel, etc.

7. Pay attention to daily appearance

Being well-groomed and neatly dressed will make people feel energetic, hospitable and trustworthy, and enhance the trust of guests. A person's image represents not only himself, but also the entire hotel. As long as employees are wearing work clothes, they must be well-groomed and neatly dressed in the public areas of the hotel before or after work. They must strictly adhere to the dress standards during work. Some employees do not pay attention to details and do not pay attention to their self-image in the hotel after get off work in work clothes, which will leave a bad impression on guests.

The levels of employee participation are multifaceted, and employee participation satisfaction is a multidimensional structure. The development and success of a hotel cannot be separated from the all-round participation of employees. The hotel's decision-making and operating strategies cannot be supported by employees without employee participation. Love my hotel and contribute your talents to the development of the hotel. Everyone paddles to sail the big ship, and the big ship Taoliyuan will go further and further in the tide of market economy