Summary of hotel operator competition draft work

Dear leaders:

Following the footsteps of spring, our xx International Hotel has ushered in another year full of hope. As an employee of xx International Hotel, I It also grew up step by step. My name is Zhang Yueyue, I am 22 years old. I am currently the foreman of the guest room department of xx International Hotel. The position I was hired for is the floor supervisor of the guest room department of xx International Hotel.

Today I am competing for the position of Floor Supervisor of the Guest Room Department of xx International Hotel. First of all, I will introduce my basic situation to you.

1. My personal situation

I graduated from South China University of Technology majoring in business administration. I am 22 years old this year. I have entered the guest room of xx International Hotel since December 31, 2009. Since joining the department, through continuous learning at work, I have gained an in-depth understanding of the hotel and have greatly improved my ideological, political and business skills.

2. Statement of personal recruitment advantages and self-characteristics

(1) Personal characteristics 1. The individual is relatively flexible and can make corresponding countermeasures according to specific situations. 2. Having a certain theoretical foundation can enable one's views on issues to stand at a relatively high level. 3. Good at learning, thinking and analysis. 4. Good at planning and planning. 5. The knowledge reserve is relatively comprehensive. 6. It is relatively strong in execution.

(2) Personal recruitment advantage statement

1. Have integrity, good cultivation and perfect work style. Always be open-minded, fair and upright, considerate and kind to others, and do not engage in petty actions. I always believe that a person's noble sentiments and accomplishments are not inborn out of thin air, but are cultivated through continuous learning and practice. Therefore, as long as I am free, I work hard to strengthen my studies and work hard without affecting my work. Make yourself a person with noble sentiments and cultivation. Be able to bear hardships and stand hard work, and be serious and responsible. I do what others don't want to do, and I do what I ask others to do first. Never take credit for one's faults, seek public benefit for one's own benefit, and compete with others for fame and fortune. Always try our best to do the work assigned by the leader and never shirk the responsibility without reason.

2. Have comprehensive qualities and abilities in organizing and coordinating work. Understand the general situation, consider the overall situation, handle problems more comprehensively, and work seriously and responsibly. Have the ability to unite comrades and correctly handle relationships with leaders and other comrades; be able to think clearly, act in a measured manner, be clear-cut, and just right when doing work and doing things.

3. Love work and pursue the principle of doing everything you can to do it well. Never shrink back when encountering problems, work hard to find solutions, and improve your work ability in the process of solving problems. Have a high level of business skills. During the four years of working in the hotel industry, I can integrate theory with practice and become familiar with the hotel's work processes and operating models.

4. Have a strong sense of innovation. I am more active in thinking, accept new things quickly, love to learn, love to think, and love to come up with new ideas. I pay great attention to exerting my subjective initiative in my work, and have a strong sense of innovation and forward-thinking. This is conducive to opening up new situations in work, and I am especially suitable for Business management work under conditions of fierce market competition.

5. Management experience, engaged in first-line management work as an employee, and has certain practical management capabilities.

6. Dare to break the old and create new and implement reforms

3. Understanding and opinions on the work of the guest room department:

As for the various tasks of the modern hotel guest room, I want to Let me talk about my own thoughts from the following two aspects

1. The development of department management work. Department management work: 1. A department is a team, no matter how big or small. Everyone on the team must share the same corporate mission. Therefore, everyone who is dissatisfied must first have a clear positioning. You can design a daily career development plan for each person on the team and inform the team of development goals. Let everyone in the group understand that personal interests are closely linked to the interests of the overall team and even the interests of the entire hotel. One honor brings glory, the other brings disgrace. After a period of time, the department personnel were reorganized. I think the basic qualities that every employee should have are: love their employees, respect their jobs, have strong learning ability, dare to challenge authority, and have team spirit.

Over a period of time, we strive to make progress while maintaining stability. We will not select guest rooms, eliminate those who do not have basic qualifications and are not suitable for the job. At the same time, we will introduce new personnel, and ultimately achieve the career goals and team development goals of all members of the guest room department. consistent. Thus, the management can be done with ease.

2. Based on the original work details, building a new management mechanism for guest rooms requires individuality, but too much individuality will lead to the loss of team spirit. Only by expressing individuality on the basis of improving the management mechanism can the enterprise and the group be beneficial and harmless. The new management mechanism should include the following aspects: 1) Performance appraisal and distribution mechanism 2) Scientific and standardized work processes 3) Departmental reward and punishment mechanisms 4) Clear job content and responsibilities.

3. Always pay attention to management flexibility

One word and one weapon. There is tension and relaxation. Always pay attention to management flexibility and consider as many issues as possible for employees without violating company principles. This will make it easier to gain the sincere recognition of employees, clarify team goals, and maintain team stability. On the other hand, it is convenient to truly understand employees and give full play to their talents.

IV. Understanding of the competitive positions

Job responsibilities: (1) Responsible for supervising and inspecting the reception service work of the guest rooms on the floors under your jurisdiction to ensure the normal and smooth progress of the guest room reception , directly responsible to the Housekeeping Manager. (2) Understand the thoughts and work conditions of subordinate employees and give full play to the role of team leader. Good at persuading and mobilizing, and doing patient and meticulous ideological work. (3) Organize and deploy manpower according to specific reception tasks. Receive VLP reception and assist the team in understanding layout specifications and requirements. (4) Inspect guest room layout, cleanliness, and service quality every day to maintain normal and stable levels. (5) Summarize and verify the status of guest rooms and provide accurate guest room status reports to the front desk in a timely manner. (6) Carry out regular maintenance on guest room facilities and equipment to ensure that the facilities in the room are in good condition and the materials are complete. Repair any damage or malfunction promptly. Propose equipment update and layout update plans. Understand the consumption of daily replacement linens and guest room supplies for each team.

4. Work ideas after successful competition

First of all, as the head of the guest room department, you must understand the manager’s main work ideas and goals. My ideal is summarized in 20 words, that is, "Do a good job Service, strengthening quality internally, building image externally, pioneering development, and continuous self-improvement.”

1. Conscientiously implement the hotel’s decisions, strengthen learning, be proactive, be truthful and pragmatic, pioneer and innovate, constantly improve your overall quality and innovation ability, unite all colleagues with sincere feelings, and fully Mobilize everyone's enthusiasm for work, work together, and do a good job in all tasks

2. Establish and standardize a series of rules and regulations, and refine the division of job responsibilities from top to bottom, so that everyone can manage the work. Everything can be implemented, standardized and orderly, and there are rules to follow.

3. Establish and improve the competition mechanism. The ruler is long and the inch is short, giving full play to everyone's strengths, thereby mobilizing everyone's enthusiasm for work.

4. Position yourself correctly, play a supporting role, and be a good adviser. First of all, we must do our best for the overall work in the department, collect various information for the manager's reference, provide various suggestions and suggestions to the manager, and help the manager make smooth decisions; secondly, we must have an overall plan and be a good coordinator for the manager , so that the decisions made can conform to the wishes of the majority of people.

5. Let each employee establish the idea of ??safeguarding the legitimate consumption interests of consumers. At the same time, take service appearance, service attitude, service discipline, service order, etc. as the basic content of training, so that employees can establish the "customer is God and employees represent the enterprise".

6. Do a good job in arranging, guiding and assessing the work of employees.

Dear company leaders, treating people with sincerity and being decent is my attitude! Diligence, pragmatism, pioneering and innovative are my work attitudes! If the company entrusts me with the important task of not being in charge of guest rooms, I will live up to everyone's expectations, give full play to my intelligence, work harder with high enthusiasm and high sense of responsibility, and assist the manager to make the daily operations of the hotel There are new improvements and new breakthroughs in all aspects of work, rising to a new level.