How to make extra money by delivering wine to the hotel?

1, which not only accepts customers' instructions, but also carries out constructive sales promotion; 2. Remember the guest's name and favorite food; 3. Be familiar with liquor brands and understand the quality and style of liquor sold; 4. Vivid description; 5. Don't force customers to spend more. Customer satisfaction is more important than sales on any occasion. 6. Do more active sales promotion; 7. Pay attention to language art and expression, be polite and generous; 8. Pay attention to "follow the customer" and make different sales promotion for different guests; 9. Find suitable guests to promote sales; 10, we should make good use of the opinions of third parties, such as drawing lessons from the evaluation of wine by famous people in society to explain the fairness of wine quality and price, saying: ※※※※※※※※ I will ask you to drink the ancient Yue balcony (landscape) as soon as I come here; 165438+ 3. Selling language skills 1, using multiple-choice questions 2. Language addition, that is, listing the advantages of wine; 3. Language subtraction, that is, what regrets there will be if you don't try now; 4, a roll of banana method, that is, first follow the opinions of the guests, and then elaborate in turn; 5. Language segmentation means dividing a bottle of wine into several parts to make it look smaller; 6. Borrow other people's words; 7. Praise grammar; 8. Approach method. Four, as a service industry personnel should have the quality of 1, be polite, be polite; 2, warm and thoughtful, not emotional, smiling service; 3. The guest's request is the biggest task of the work; 4, no matter right or wrong, what the guests say should be regarded as right; 5. When you meet a difficult customer, you can't force others to accept it for your own reasons; 6. Don't hide, avoid or shirk complaints; 7. Be good at coordinating with the surrounding environment and handle the relationship well. V. Matters needing attention in promotion 1. The salesman is only a reasonable suggestion, and must not force sales promotion, especially when guests bring their own drinks, or have family dinners, or there are many women, the sales promotion work should act according to circumstances to avoid misunderstanding; 2. Pay attention to the dissolution of marriage, birthday party, group purchase and other information, seize the opportunity in time and contact the pre-order. 6. Quality culture of promoter 1. Self-confidence is one of the most important qualities of promoters. Promoters should fully believe in themselves, including their work ability, company and products, and can fully infect customers with this confidence. Nervousness, panic and lack of confidence in promotion will greatly reduce the promotion effect. This self-confidence comes from the improvement of their comprehensive quality and ability, and their full understanding of the company and products.