Traditional Culture Encyclopedia - Hotel franchise - Monthly Work Plan Format Template 10
Monthly Work Plan Format Template 10
Monthly Work Plan Format Template 1
A, cleaning personnel according to the working hours of the administrative logistics department system for daily cleaning work;
2. Be responsible for the sanitation and cleaning of corridors, elevators, elevator rooms, tea rooms and other public places in the company's office area, keeping all public places clean and tidy, the ground clean, free of dust and sanitary corners, and dragging them four times a day and one week with soapy water;
3. Be responsible for cleaning the conference room and VIP room before and after the meeting;
Four, responsible for cleaning the floor of the independent office, cleaning up the garbage in the office and public corridors, cleaning spittoons;
5. Keep the surfaces of stair handrails and window sills in public places clean and smooth, twice a day, and keep the environment beautiful;
Six, keep all the glass windows in public places in the line of sight without dust, cobwebs, traces, wipe more than once a week.
Seven, the sink without soap, stains, dirt, do often wipe, keep the surface smooth;
Monthly Work Plan Format Template 2
First, learn from the experience of predecessors and change the way of working.
The company sent me to clean the whole floor on the third floor. The third floor is basically a meeting place for company leaders, so there will be a lot of water bottles, discarded documents and so on. The third floor is also very big, so it is not easy to clean. Every time I finish cleaning inside and outside, I feel backache, sweeping the floor and wiping the dust. The workload is really heavy. However, the work scope of the lobby on the first floor is larger, and it is easy to see other colleagues cleaning the lobby on the first floor every time. The way to improve yourself is to learn from other people's work experience. I will ask those colleagues more next month. They must have understood all the cleaning work long ago, and there must be easy and practical methods.
Second, finish the work with your heart and don't cut corners.
Because I can't keep up with my work ability, I think the work scope of a whole floor is still a bit large. I am lazy most of the time, and I can't clean many sanitary corners. I try to shorten my working hours and workload as much as possible, such as under the table in the conference room, around the potted plants, outside the window and so on. Since you want to do your job well and make some achievements, you can't deceive yourself from the beginning. In the next month, I will get used to it and clean all the places carefully, so that the bottom is spotless. I believe I can reach this level, but I need to pay more attention, but I know that my salary matches my workload, and I have no reason to be lazy.
Third, report the work in time.
In my previous job, I didn't tell my supervisor the results at the first time, or sometimes I didn't tell my supervisor at all. My work performance is determined by the supervisor's inspection. Imagine that I cleaned all the places on the third floor, but after the meeting, the corridors, corridors and conference rooms will definitely become dirty again. When the supervisor came back to check, it must have been recorded by the results I didn't do well, so my previous work would soon be in vain.
Although cleaning is the lowest employee of the company, it is also the guarantee of a good office environment for other employees. I can't despise myself, but I can also shine in my post.
Monthly Work Plan Format Template 3
I. Security management
1) Do a good job of public security management in the community and maintain good public security order.
2) Learn the rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.
3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.
4) Do a good job in community fire safety, and strive for no fire safety accidents throughout the year.
5) Intensify military training, and improve the overall military quality of department employees in 20__ years.
6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.
Second, the engineering maintenance management
1) Manage, repair and maintain the operation of electricity, water supply and drainage, fire control, intercom monitoring and public facilities in the whole community to ensure the normal work of various equipment and facilities in the community.
2) Strengthen the supervision and management of decoration households.
3) Provide paid services for the owner.
Third, the management of environmental sanitation.
1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.
2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.
3) Require the cleaning department to comply with the requirements of the developer.
Fourth, customer service management.
1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.
2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.
3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.
4) Improve the customer service system and process, and basically realize institutionalized management.
5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.
Fifth, improve the daily management of the management office, carry out convenience work, improve the satisfaction of the owners, standardize the daily work with the system, improve the community security, transportation, greening, public facilities and equipment maintenance, satisfy the owners, vigorously carry out paid services such as housekeeping service, garden maintenance, water and electricity maintenance, and increase the diversified operating income of the management office while providing quality services for the owners.
Six, according to the company's annual plan, to create a civilized and harmonious community.
According to the company's annual management work plan, the focus of work in 20__ years is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.
Monthly Work Plan Format Template 4
I. Education work
1. Launch the theme activity of "Wheels and Wheels". Various moving objects surprise children, guide them to daydream, fascinate them, guide them to observe, operate, discover and actively construct their own knowledge and experience.
2. Carry out the "little one" theme activities, so that children can see that everything is big and small, strong and weak, growing and changing; I feel that I am experiencing growth and change from small to large and from weak to strong, and I feel the joy of growth.
3. Carry out the theme activity of "Winter is coming", so that children can feel the change of climate and find the change of people's daily life and dress, and they will be delighted by the appearance of ice and snow.
Second, protection work.
1, pay attention to children's self-protection before and after exercise, such as knowing to undress when it is hot, adding clothes in time when it is cold, and taking the initiative to wipe the sweat for the teacher when sweating.
2. Encourage children to take off their clothes and eat with spoons during siesta and meal to cultivate their independent living ability.
3. Lead children to walk or exercise in the sun.
Third, the creation of environment.
1. Arrange dynamic patterns with rolling objects such as cars and paste them on the exhibition board to form an "automobile gallery".
2. Arrange a group of photos of children's growth and change from small to large, so that children can clearly see the growth process of people.
3. In the winter scene, the main body is a family of three dressed in summer clothes, instructing children to make their own "winter clothes" and stick them on the characters.
Fourth, family education.
1, take children to the road to observe cars, bicycles, tricycles, motorcycles, etc. And feel the role of the wheel.
2. Pay attention to cultivating children's self-care ability. Don't rely on yourself. Give them the opportunity to do things independently, such as getting dressed and tidying up toys.
3. Choose a day that is easy to freeze. Parents and children take a container together, such as a small cup, and put it outside to hold water. After freezing the next day, take it to class and put it in the science area.
Verb (short for verb) others
1, lead the children to build a road or a winding mountain road in a sand pool with blocks, and put a toy car on it.
2. Guide children to observe "big" and "small" things in life, and things that change from small to big.
3, children will be inconvenient to wear more activities, and they will catch cold if they wear less. Please ask parents to adjust their clothes reasonably according to their children's physique and raise their awareness of self-protection.
Monthly Work Plan Format Template 5
I. Thematic objectives
1, know the names, characteristics and habits of common animals, and are interested in understanding and exploring animals.
2. Love small animals, be willing to participate in feeding activities, know that animals are friends of human beings, and sprout feelings of caring for animals.
3. Understand the interdependence between humans and animals, animals and plants in nature.
4, can compare the thickness and width by visual inspection, and can enter the sorting of two sequences within 7. Learn ordinal numbers within 5.
5, feel the music happily, and constantly learn to express the changes of music with actions, and experience the happiness brought by music games.
Second, the main activity arrangement
First week
Synthesis: animal music I know: white rabbit and big black bear science: animals find homes;
Language: small eggshell mathematics: comparison, talking about art: eggs
Second week
Art: Happy Fish Synthesis: Various Fish Music: Aquarium
Story: colored shrimp math: feed the cat
Third week
Synthesis: Guess who I am. Rhythm: sneezing mouse art: wonderful animal car mathematics: small animals queuing story: counting feet
Third, the creation of environment.
1, let children collect their favorite animal books, animal pictures and animal cartoon headdresses. , layout environment, production activities and operational data.
2. Expand children's horizons in various ways, enter the animal kingdom and learn more about animals.
Four. Regional activities
Puzzle area: put in animal puzzles and complete them. Write the phone number for the small animal.
Living area: provide mushroom nails and try to insert animals with mushroom nails.
Art area: provide origami icons for kittens and small fish. And learn to read origami icons.
Science Zone: Observe the color change of Chinese cabbage in the natural corner and try to record it.
Characteristic area: try to express various animals with finger painting.
Reading area: provide animal wall charts, collect animal books and read books carefully.
Verb (abbreviation for verb) Parents' cooperation.
1, mobilize parents and children to keep small animals at home, and guide children to observe and feed animals.
2. Use community resources, contact nearby villages, zoos, farms and flower and bird markets, lead children to visit, communicate with animals and feel the intimate relationship between people and animals. Try to let children broaden their horizons, enter the animal kingdom and learn more about animals.
Key points of implementing intransitive verbs
1. In the implementation of this theme activity, children should be mobilized to take the initiative to participate and become interested in animals. We will first investigate which animals the children in the class are interested in, which animals they have raised and how much they know about animals, and then choose the content and design the implementation plan.
There are many kinds of animals in the world, and children have different interests in animals. It is necessary to do some screening and supplementation appropriately, and design and adjust activities according to children's interests.
3. Pay attention to improving children's emotional experience, and emphasize the love and care for animals in the process of full perception and experience, so that children can truly feel the intimate relationship between people and animals.
Monthly Work Plan Format Template 6
Health field:
1, mat exercise paper.
2. Practice walking on the balance beam 30cm wide and off the ground 15cm.
3. When you rinse your mouth, you will spit water gently to prevent water from splashing on the ground.
Social sphere:
1, can abide by the basic rules and act according to the rules.
2. Know how to love each other, don't laugh when others are in trouble, and are willing to help others.
Language field:
1, learn to retell a story and two nursery rhymes, and continue to learn to read and listen to the contents of the book with the teacher.
Pay attention to the teacher and don't interrupt.
Scientific field:
1, learn to classify by use, color, size, length and difference.
2. Under the guidance of the teacher, observe the changes of trees, trees and flowers in winter purposefully, and feel the winter wind and the changes of people's clothes and appliances.
Art field:
1, continue to learn to sing cleanly and naturally; Under the guidance of the teacher, gradually appreciate lively, quiet and beautiful songs and clap your hands according to the rhythm.
2. Know the rest and learn to play percussion by rotating.
3. Consolidate the ability to practice painting evenly within a certain range.
Education protection work:
1. Continue to organize children to carry out activities with the theme of "blossoming flowers" and collect relevant information.
2. According to the needs of theme activities, change the materials of theme and activity area regularly, and display art columns on the display board outside the classroom to ensure that every child has the opportunity to show and appreciate his own works and cultivate his own self-expression ability.
3. Combining individual activities, group activities and collective activities, individual counseling and random education, this semester pays attention to the cultivation and guidance of children's practical ability.
As the weather turns cold, educate children to keep warm in winter and insist on coming to the park every day.
Childcare work:
1, tell parents about health knowledge according to the physical characteristics of children in winter.
2. Use the morning and evening pick-up session to communicate with parents in time and register for home visits.
3. Let parents come to the park to observe their children's study and life in the park 65438+February 1.
4. Keep close contact with parents through home visits, telephone calls, emails, etc., exchange their children's life and study in time, and recommend excellent websites to parents.
Please ask parents to prepare programs to celebrate the New Year for their children.
Teaching and research work:
1, hold regular and random class meetings every week to solve various phenomena of the class in time.
2. Observe and record the phenomena existing in children's research, analyze the reasons and find out the solutions to the problems.
3. Continue to follow up the case investigation and monthly reflection.
4. Participate in the basic skills competition for teachers in the park.
5. Participate in the "Welcome the New Year" sports meeting in the park.
Strengthen the routine training of children's "living hygiene habits" and "study habits" to meet the inspection of children's living habits (routines) in the park. The children in this class have a good routine, and we also help them develop good study habits, such as raising their hands to answer questions and not arguing about public appliances. Parents actively cooperated with us to carry out theme activities, filled in various questionnaires carefully, and distributed development manuals on time, which truly reflected the children's study and life in the park. In terms of health care, we can pay attention to every child, often remind children to drink water to ensure their safety, do a good job of disinfection and cleaning every day, strengthen children's health care, manage siesta, prevent diseases, and often take bask in the quilt and pillows to reduce the growth of bacteria. Children's high attendance rate is well received by parents.
Monthly Work Plan Format Template 7
First of all, in my daily work, I will do the following:
(1) Assist all departments in the registration, submission and distribution of all kinds of official documents, sort out the documents that are not specifically sorted and put them into labeled folders.
(2) Do a good job of sending and receiving all kinds of letters.
(3) Do a good job of sorting out low-value consumables.
(4) Cooperate with superior leaders to assist each department.
(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.
(6) do a good job in the maintenance of office equipment,
(7) Assist the superior to do a good job of scheduling and duty during holidays to ensure the safety and security of the company during holidays.
(8) Complete other tasks assigned by the leaders seriously, on time and efficiently.
In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.
Two, in the administrative work, I will do the following.
(1) Do a good job in the services of all departments: strengthen the contact and communication with the information officers of all departments, transmit information quickly and systematically, and ensure the timely and accurate information transmission within the company.
(2) Do a good job in employee service: feedback employee information to company leaders in time, and make a good bridge between employees and leaders.
(3) Assist the superior leaders of the company to improve various rules and regulations of the company.
Third, to improve my personal quality and professional ability, I will do the following three things:
(1) Actively participate in basic management training arranged by the company to improve professional skills.
(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.
(3) Improve the knowledge level through individual independent learning.
I know very well that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If we can't improve our personal ability and professional level quickly, then we will be eliminated by this society. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my platform. I will certainly seize this opportunity to improve my work level and self-cultivation at the same time and realize my value.
Fourth, other work.
(1) Assist in all the work of the Human Resources Department.
(2) Complete other temporary work in a timely, earnest and accurate manner.
Monthly Work Plan Format Template 8
First, strengthen the business training of employees and improve their comprehensive quality.
Every member of the lobby is the image window of the hotel. Not only must the overall image stand the test, but also the business knowledge and service skills reflect the management level of a hotel. If you want to keep your business knowledge and service skills on the same basis, you must do a good job in training. If the training is successful,
Failing to keep up will easily lead to employees' low work enthusiasm and lax business level. Therefore, their own plans will provide necessary weekly training according to the progress and application of employees' business acceptance, and the training methods are mainly biased towards teaching and on-site simulation. At the same time, submit the training summary of last month and the training plan of this month to the general office and the human resources department for supervision before the 5th of each month.
Second, strengthen employees' sales awareness and skills to improve the occupancy rate.
After 19 years of ups and downs, the hotel's hardware facilities have become obsolete with the passage of time. Facing the hotel market in Jiangmen, the competition is fierce, which can be said to be a long way to go. Because the hotel hardware facilities are old and aging, engineering problems often appear, which affect the normal service to guests. For high-grade guests, some will be lost with the emergence of new luxury hotels. As a member of the hotel, I know that the guest room is one of the important revenue-generating departments of the hotel, and it is also a profit-making department, so every member of the hotel has the responsibility and obligation to do a good job in sales. In order to do a good job in sales, we plan to train the receptionist in the ways and methods of housing sales and practical skills, and at the same time instill the instructions of the hotel leaders, emphasizing that as long as the guests come to the reception desk, the employees should try their best to keep the guests, strive for the occupancy rate of the hotel as much as possible and improve the economic benefits of the hotel.
Three, strengthen the management of various reports and customs declaration data.
This year is the Olympic year. Because of the Olympic Games, people from all over the world will come to China. Facing the sudden "attack" of people from all corners of the country, as the reception department of the hotel industry, in order to ensure the normal work of the hotel, we will strictly ask the front desk to do a good job of registration and uploading. The front desk will check in every guest according to the regulations of the Public Security Bureau and input the information into the computer. Report the guest's information to the local public security bureau in time through the hotel uploading system, and earnestly implement the notice issued by the public security bureau. At the same time, a special person will be appointed to report the guest information and related data.
Fourth, respond to the slogan of "saving energy and reducing consumption" advocated by hotel leaders.
Saving energy and reducing consumption is the slogan that many hotels have been calling for. This department will also respond to the call of hotel leaders, and strictly require each employee to make good use of every piece of paper and pen, trade in the old for the new, and collect the waste paper and cut it into volumes for emergency use in front-line posts. At the same time, the lighting in the lobby, air conditioning switch control, office electricity consumption and computer electricity consumption in the front desk department are reasonably adjusted and planned.
Five, keep the habit of communication with employees, in order to increase mutual understanding and facilitate the development and implementation of the work.
It is planned to have a heart-to-heart talk with employees in all positions of the department every month, mainly focusing on work and life, so that employees can find the object of heart-to-heart talk in their own departments, and solve their own problems as their own problems according to the reasonable requirements put forward by employees, so as to do their best. If it can't be solved, report it to the hotel leader. Let employees truly feel that they are respected and valued in departments and hotels.
Six, do a good job of quality inspection within the department
It is planned to conduct a quality inspection on the employees of this department once a month, mainly to check the gfd, manners, post operation skills and adaptability of employees in each position. The quality inspector consists of the assistant manager of the department lobby, the department foreman and the manager. If there is a problem with the quality inspection, it will be rectified within a certain period of time. If the rectification is not completed within the specified period of time, the individual will be fined.
Monthly Work Plan Format Template 9
First, enhance personal image.
For a receptionist, personal image is undoubtedly very important. Every customer comes to the company for the first time, facing the front desk staff, so the front desk is also the first person to deal with customers, so the image of our company is also conveyed at the first time through the front desk staff. During this month, I paid great attention to my image, kept light makeup and smile every day, and kept high standards in my behavior. I hope I can continue to maintain this enthusiasm in the next days.
Second, improve service quality.
I already have a lot of feelings about the job as a receptionist. I think the most important thing for the front desk staff is to improve their service quality. I think I need to maintain a good service attitude whether I am facing customers who have just come to the company, customers who come to the company again, or customers who come to the company to deal with disputes. Others can often see the service quality of our company from our service attitude. Therefore, the work at the front desk also has a great responsibility. I will continue to improve the service quality in the next March and make a good start for the company's image.
Third, maintain a high degree of rigor.
There are many complicated things at ordinary times, so time is very busy. In the course of a day's work, I must learn to distinguish between priorities, and I must also know how to arrange. So I will make a plan for the next day's work in my mind after work every day, so that the work with rhythm and purpose will be more practical than the work without purpose. Secondly, it is very important to maintain a rigorous work attitude. Sometimes we make mistakes because of carelessness, and carelessness is the lowest mistake in our work. So in any case, I will keep a rigorous and serious attitude to work in the next month.
I have been in the company for several months, and I have made great progress in these months. Month after month, I know that time is ruthless, so I will put more energy into my work, make every day full, and use every time in my position, at least I won't feel wasted in retrospect. I am ready, no matter next month or next year, I can stick to it and go forward bravely.
Monthly Work Plan Format Template 10
I. Business Development
In _ _ month, there was two weeks of system product training. In other words, there is only two weeks for business investigation. During these two weeks, my main work is as follows:
1. Call 75 customers for the first time.
2. Valid telephone customer 10.
3. Visit five customers on site.
4. Need 2 sample customers.
After half a month of customer exploration, I think it is a long process to develop customers. Most customers have a period of trust in us, and there are still many problems in calling themselves! I stammered about 75 phone calls and made an appointment with several clients. When I first visited a customer, I didn't know how to mine customer information. Later, by learning from the old salespeople, I gradually learned a little information mining skills. So far, two customers are waiting for samples.
Second, problems and difficulties in the work
1. For customers who visit for the first time, they often don't see customers when they arrive at the customer's place because they don't make an appointment for the exact time. Also, because the route of visiting customers on business trip is not clear, many customers who make an appointment can't see it.
2. I am not familiar with the product, so sometimes customers can't answer some questions about the product clearly, especially the performance and price of the product. You can't talk to the customer alone every time, and sometimes you can't answer the customer's questions in time, and the customer will have insufficient trust.
3. In business, I haven't received any training in this field, so I didn't do very well, which made many customers have a bad impression on me. In the future, you need to visit more important customers to strengthen your business skills.
4. High work enthusiasm.
However, due to the lack of sales skills and mentality, I am still timid when visiting customers. When rejected by customers, I still feel a little depressed.
Third, the direction and measures of future research.
1, learn sales skills and exercise sales mentality!
Measures: In terms of sales skills, you need to learn on the job. Consult the company's senior sales when encountering problems! Senior sales staff should awaken the spirit of twelve points at work and savor their sales skills. Participate in the relevant training of the company and read more relevant documents after work! Strive for independent sales within 2 months.
2, in-depth study of product knowledge
Measures: Only by having a good understanding of the products you sell can you gain the trust of customers! So in the future work, we should study product knowledge hard! Its learning direction is as follows:
(1) Understand the knowledge of products, models, specifications, functions, prices, etc., and systematically summarize them.
(2) Make a systematic summary of some problems and solutions of the product! Strive to have a systematic induction and understanding of the products within half a year.
3. Strengthen business skills.
Measures: Learn business skills through training, consultation and self-study, and strive to make 80% of customers who come into contact with me have a good impression on me within two months.
4. Strengthen your time management and inspirational management.
Measures: Timely handle work-related matters through time management software. Make class A things (important things) finish ahead of time, class B things (relatively important things) finish in time, and class C things (trivial things) choose to finish. Through inspirational management, keep working enthusiasm, and use the method of comparative motivation to improve morale!
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