Job responsibilities of room foreman

Job responsibilities of room foreman (1) 1. Check the waiter's gfd, code of conduct and attendance.

2, reasonable arrangement of work tasks, assign everyone to be responsible for sorting and cleaning the room.

3. Distribute the daily work forms of employees, and notify VIPs and rooms with special requirements.

4, check and supervise the waiter according to the standard operating procedures.

5. Keep the master key of the floor.

6. Check the guest room hygiene according to the cleaning standard.

7, check the floor public * * * area, corner, fire escape health and is responsible for the safety inspection.

8, check at any time, urge employees to remove stains on the carpet.

9, check the implementation of the health plan.

10, to ensure the daily inspection of VIP rooms.

1 1. Keep in touch with the reception desk, report the room situation daily according to the procedure, master the room rental situation, and accurately report the room status.

12, inspection and maintenance, maintenance.

13. Control the distribution and collection of guests' articles and cleaning supplies, and strictly control acid cleaners.

14. Record the loss or damage of items and report to the superior in time.

15. The supervisor is responsible for the cleaning and maintenance of service vehicles, cleaning tools and equipment.

16, implement the rules and regulations of housekeeping department.

17. Investigate guest complaints and propose improvement measures.

18, dealing with matters entrusted by guests.

19, and put forward reasonable suggestions to the superior on a regular basis.

20. Responsible for the monthly inventory of guest room warehouse.

2 1. Check the consumption, replenishment and accounting of guest room drinks every day.

22, check the waiter's log every day.

Responsibilities of room foreman (2) 1.7: 30 Arrange gfd to sign in at the office, and pay attention to the relevant notices of the hotel and various departments. Magnetic card master key collected at the front desk. Check the night shift work and sign for approval. Arrange the early shift before 8: 00.

2. Make the floor work plan, report it to the department manager, attend the department regular meeting at 16: 00 every afternoon, and convey the instructions and tasks of the superior.

3. Supervise the management of floor attendants to ensure the standardization of working procedures and the implementation of various rules and regulations.

4. Check the cleanliness and service quality of employees in gfd and each work area, ensure that the hygiene and service of guest rooms meet the standards, deal with employees who violate the working procedures and report to the manager.

5. Be responsible for the maintenance and normal operation of machinery and equipment used by this department, as well as property management and consumables control. Strictly control the number of bad houses and maintenance houses.

6. Be responsible for the ideological and political work of employees, often have heart-to-heart talks with employees, understand employees' thoughts and emotions, solve internal complaints arising from work, and report major problems to the manager in time.

7. Do a good job in coordination, communication and cooperation with other relevant departments.

8. Handle the complaints of the guests on duty and report to the manager.

9. Spot check the rooms made by employees every day, grade the room quality and related work done by each employee, check the rooms, guest rooms, vacant rooms, VIP rooms and maintenance rooms made, and be responsible for keeping all rented rooms in the best condition.

10. Check the hygiene standards of all VIP reception rooms in the store.

1 1. Accept the extra tasks assigned by the department manager and organize subordinates to deal with them quickly.

12. Reasonably allocate manpower, arrange work and arouse the enthusiasm of employees.

13. Be responsible for the training of subordinates, and improve the working skills and professional quality of employees.

14. Strictly check the implementation of hotel rules and regulations and relevant regulations of housekeeping department in this department, regularly evaluate the performance of employees in this department, and implement rewards and punishments according to the reward and punishment system.

15. Arrange the rooms to be cleaned reasonably according to the housing situation.

16. consult the opinions of long-term guests regularly and handle the relationship between long-term guests and waiters.

17. Be familiar with the situation of guests on this floor, master the situation of rooms on this floor, be responsible for the sanitary inspection of rooms on this floor and public areas, make them meet the sanitary quality standards, and fill in the foreman's worksheet.

18. 16: 00 to arrange the middle shift work.

19. Report the day's work to the manager and put forward reasonable suggestions for the department's work.

20. Do a good job of handover, arrange the shift work, check the finishing touches, give the master key of the foreman's magnetic card to the front desk, and return to the office to sign.

2 1. Train employees regularly, others will be determined separately.

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