What standards should hotels set for staff assessment?

First of all, we should know that the hotel is a service industry, so a big focus of assessing employees is service awareness. Therefore, in the process of establishing the assessment system, hotel managers should list service awareness as the first key assessment content. Specific assessment points allow employees to share some events and feelings of serving customers. From the attitude, manner and mood of employees serving customers, we can see whether this employee has the basic conditions that the service industry should have. Secondly, as the upstairs said, etiquette and politeness, whether polite language can be used inertia, whether customers can feel at home, this part can set up some situational dialogues, situational settings, role-playing links to assess employees. Third, it is our practical experience. Practice can reach the standard through repeated practice. Therefore, in the assessment, we must formulate a hotel standard. For example, when making the bed, the gap between pillows is 1 cm. The maximum height between the top of the pillow and the bed surface is 30 cm. Only by formulating such quantitative standards for assessment can we be more sure which employees are hardworking and which employees are sloppy. Finally, I just want to say that the rules are dead, people are alive, and the purpose of evaluating employees determines how your evaluation system is, so you should first set an evaluation goal and formulate evaluation standards, otherwise you will only waste your effort!