What should I do if the hotel front desk pre-authorizes the wrong room?

It is necessary to report the incident to the department head or the hotel duty manager at the first time. If you find a heavy room or a wrong room, you need to report the incident to the head of the department or the hotel manager on duty at the first time. When handling complaints about similar incidents, the department head or the hotel manager on duty must be sincere and do everything possible to appease the guests in order to gain their understanding and avoid escalation.