Is there really no way to go to a resort hotel in the off-season?

Holiday-style hotels are greatly affected by seasonality, mainly manifested in the influx of tourists in peak season, the hotel is running at full capacity, and a large number of employees are needed to provide services to guests. In the off-season, business is sluggish or even stagnant. In order to save costs, hotels reduce staffing and personnel. At the same time, as a labor-intensive industry, the hotel talent market has a high turnover rate and excessive mobility. I think the following methods are briefly described for reference: 1, to build an efficient and stable team before the arrival of the tourist season. Managers make employees from different backgrounds cooperate with each other in a short time to achieve hotel management goals together. Considering the students majoring in hotel management and tourism management in colleges and universities, their advantages are as follows: (1) there are abundant students in colleges and universities, which can meet the requirements of the number of temporary employees in resort hotels; ② High comprehensive quality. Students receive higher education and have a systematic professional study at school. Have a basic understanding of the nature and process of the industry. The overall level of students is relatively neat in appearance, knowledge structure and comprehensive quality. ③ Easy to manage. The employment of college students is a short-term behavior. Holidays are generally organized by schools and managed by teachers. The familiarity between teachers and students is high and it is easy to carry out work. ) 2. Management of Heterogeneous Teams Heterogeneous teams refer to teams composed of members with different personalities and backgrounds. How to make such a group of people from different places, different life backgrounds, different ages, different education levels and different values get to know each other in a short time, cooperate with each other and complete the established work efficiently is a problem that hotel managers consider.

Recommendation: 1 Set clear mission objectives. 2 Become a service-oriented leader. 3. Adopt cooperative team management. 4 4 Building a "people-oriented" organizational culture. Although there are a large number of resort hotels in China's scenic spots, most of them are single hotels with limited scale and funds. On the one hand, the hotel industry, which is labor-intensive, needs a large number of front-line service personnel. On the other hand, the fact that the hotel industry has low knowledge content and low overall level makes fewer senior talents willing to engage in this industry, and the overall imbalance of human resources is more obvious in holiday hotels during the tourist season. Heterogeneous teams may become the norm in resort hotels for a period of time. Hotel managers can reduce management internal friction and increase employees' sense of belonging to the hotel through goal determination, work design, optimization and coordination, and reasonable distribution, so as to maximize hotel benefits.

References:

[1] field. The construction path of employer brand. Sales and management [J]2008 65438+2.70.

[2] Introduction to people-oriented management. /question/283460 12.html

[3] Steven L. paul mcshane, Marianne von Greenough. Organizational behavior.