Which department should I complain to if the hotel deposit is not refunded?

If the hotel deposit is not refundable, you can complain to the local administrative department for industry and commerce or the tourism management department.

Staying in a hotel is a common choice for traveling or business trip. In order to ensure that customers can abide by hotel regulations and protect hotel facilities and equipment during their stay, hotels usually require customers to pay a certain amount of deposit when they check in. But sometimes when checking out, customers may encounter the situation that the hotel does not refund the deposit, which brings inconvenience and economic losses to customers.

First of all, when the hotel deposit is not refunded, you should first communicate with the hotel front desk or management personnel to understand the specific reasons. If it is because you have damaged the hotel facilities or violated the hotel regulations, then you need to bear the corresponding liability for compensation. However, if you are sure that you have not done anything improper, or the hotel has insufficient reasons, then you can consider complaining to the relevant departments.

In China, the administrative department for industry and commerce is the main department responsible for market supervision and consumer rights protection. If you think that the hotel has violated the law or violated your rights and interests in refunding the deposit, you can complain to the local administrative department for industry and commerce. They will investigate this and take corresponding measures according to the investigation results.

In addition, the tourism management department is also an important institution to handle tourism complaints. If you encounter the problem that the hotel deposit is not refundable during the tour, you can also complain to the local tourism management department. They will supervise and restrain the behavior of hotels in accordance with relevant laws, regulations and industry regulations to protect the legitimate rights and interests of consumers.

When complaining, you need to provide detailed evidence and materials, including proof of staying in the hotel, deposit payment records, communication records when checking out, etc. These evidences help relevant departments to understand what happened and judge right and wrong.

To sum up:

If the hotel deposit is not refundable, you can complain to the local administrative department for industry and commerce or the tourism management department and provide detailed evidence and materials. These departments will investigate and handle according to laws, regulations and industry regulations to safeguard your legitimate rights and interests.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 15 stipulates:

When purchasing, using goods and receiving services, consumers have the right to respect their personal dignity, national customs and habits, and the right to protect their personal information according to law.

Article 16 stipulates:

When providing commodities or services to consumers, business operators shall perform their obligations in accordance with this Law and other relevant laws and regulations. If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.

Tourism Law of the People's Republic of China

Article 92 provides that:

Disputes between tourists and tour operators can be resolved through the following channels: (1) Both parties shall settle them through consultation; (two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations; (three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration; (4) bring a lawsuit to the people's court.