Model resume of hotel supervisor

Resume is a business card introduced and recommended by individual job seekers of hotel executives to employers. The following is a sample of hotel executives' resumes I shared. I hope it will be useful to you.

Basic information of the resume of the hotel supervisor (1)

Name: * * Gender: *

Age: * * Height: * * *

Education: * * * Working years: * * *

Residential area: * * *

Location of registered permanent residence: * * *

working strength

Expect to engage in a profession:

Head waiter | lobby manager

Expected monthly salary: 3,000 yuan

Business experience

Beijing 30 1 Head Waiter of Hospital Affiliated Hotel

Role description: As a hotel foreman, he is responsible for communicating with the superior hotel manager, arranging the work of subordinate waiters, communicating with customers in time and effectively, and establishing good customer relations; Encourage and motivate team members and create a good working environment; To undertake and deal with customers' complaints and complaints, report the complaints that can't be handled at the same level to superiors in time, and minimize customers' dissatisfaction; For important or particularly important guests or leaders, directly serve themselves and ensure the quality of service.

Direct report: 10.

Report to the boss: Front Office Manager

Main achievements: in the monthly ranking of foreman group, it ranked first in five groups for six consecutive months. After half a year's work, the group won high praise from the front office manager with the effect of zero complaints and excellent service quality, and was named the outstanding employee of the hotel of the year.

2010/01-2010/2 Beijing 30 1 Front Office Manager of Hospital Affiliated Hotel

Role description: Due to the maturity and proficiency of the foreman, he was praised and recognized by the hotel management and was promoted to the front office manager to replace the former front office manager; As the front office manager of the hotel, he is responsible for managing and dispatching 50 waiters and cashiers at the front desk of the whole front office, participating in the management meeting of the general manager of the hotel and implementing the management spirit of the general manager; Responsible for the foreman's work efficiency evaluation and promotion suggestions; Responsible for handling complaints and deepening the construction of customer relations.

Direct subordinates: 50 people.

Report to the boss: general manager of the hotel

Main achievements: Competent professional image has been established in the whole hotel, which ensures the whole hotel.

Normal and smooth development of front office business

Quality and skills: familiar with hotel management related knowledge, good English reading ability, team spirit, strong leadership, strong communication skills, strong information collection and analysis skills, careful, patient and responsible; Although young, I already have the experience of managing 50 subordinates independently, confident and persistent.

Self - description

Computer skills: Skillful use of office software such as word, excel and powerpoint.

Etiquette form: I have received professional etiquette training and good etiquette skills.

Communication skills: Good communication skills and accurate understanding of communication needs.

Resume of Hotel Supervisor (II) Personal Basic Information

Last name: Sheila

Gender: male

Date of birth: 1900 x month x day health: good.

Graduate school: XXX University, major: XX.

E-mail :XXXX@xuexila.com Tel:130 * * * * * * *

Education experience

Graduate school: XXXX University

Highest education: XX

Date of graduation: X, X, 2000

Major: Hotel and Tourism

Education and training experience:

X month 2000 -200 1 X month XX college English

Hotel Management Major of XX University of Technology from 20001October to 20061October 5438+0

Business experience

2000/X- Up to now: Shandong XX Hotel (four-star) (preparation) Industry: Deputy General Manager of General Manager's Office of Hotel/Tourism.

Job description: 1, responsible for the preparation of front-line business departments. 2. Market research and development. 3. Personnel recruitment and training plan.

2000-2001year: XXXX management company industry: entertainment/leisure/gym department: director, responsible for the marketing of swimming pools.

Job description: Maintain the facilities and equipment of the museum. Registration and updating of various training courses. Training and improvement of coaches and teachers. Organize and promote various teaching and research activities.

2000 —200 1: XXXX Hotel in Zhejiang (three-star) Industry: Deputy General Manager of General Manager's Office of Hotel/Tourism.

Job description: 1, in charge of housekeeping department and hot spring center. 2. Be responsible for product quality management, product update management and overall operation management of the Division. 3. Supervise and manage financial management matters such as budget and cost control of business departments.

2000/X-200 1/X: Shanghai XXX Resort (three-star) Industry: Director of Hotel/Tourist Hotel Operations.

Job description: 1. Responsible for product quality management, product update management and overall operation management of all business departments. 2. Supervise and manage financial management matters such as budget and cost control of business departments. 3, responsible for personnel recruitment, personnel training and other personnel work. 4. Be responsible for the overall sales management of each business department. 5. Assist the general manager's office to manage other businesses of the enterprise.

2000/X-200 1/X: Shanghai XXX Hotel Industry: Deputy General Manager of hotels in catering industry.

Job description: 1. Assist the general manager to manage the daily operation of the hotel. 2. Responsible for the marketing management of the hotel. 3. Responsible for the planning and implementation of the hotel's external image publicity scheme. 4. Responsible for the cost management of the hotel. 5. Responsible for the management of hotel personnel recruitment and training. 6. Responsible for the supervision and rectification of hotel service quality.

2000/X-200 1/X: Shanghai XXX Hotel (four-star) Industry: Restaurant Manager, Food and Beverage Department.

Job description: 1, responsible for daily operation supervision and guidance to ensure normal, orderly and safe operation. 2. Be responsible for the business training of this department. 3. Establish good cooperative relations with various departments, listen to opinions extensively, handle major lawsuits, and ensure the implementation and execution of quality services. 4. Responsible for the cost accounting of the department and the renovation and promotion of dishes.

self-assessment

1. Engaged in hotel catering and room management for many years, with rich experience. 2。 The management style emphasizes the combination of "strictness" and "fineness". 3。 Pay attention to team effect. 4。 Proficient in operating and using WORD/EXCELE.

Hotel Supervisor (3) Name: Wang Moumou Gender: Female

Mobile phone:1358-* * *-* * Health: xx

E-mail :xxx@xuexila.com postal code: 2 15009.

Contact address: xx Native place: Suzhou, Jiangsu

Educational background:

1. Tourism Hotel Management Major of Suzhou Institute of Technology 2003-2006

2. Self-taught undergraduate majoring in hotel management in Suzhou University (studying)

Work experience:

Attendance, salary and benefits of personnel department of Xx five-star hotel group from February 2006 to February 2009.

I. Overview of work

1. Provide comprehensive and correct salary, welfare and attendance reports (details, summary and analysis); Wrong payment means loss. When calculating my salary, I was so nervous that I checked it several times before submitting it. On the basis of ensuring the correct rate, make a good report so that relevant departments can clearly obtain the information they need. The work of analysis and design can be done in many ways from many angles.

2. According to the new law, formulate, improve and modify the relevant provisions and operating procedures of salary and welfare; (For example: hotel New Year holiday operation method, salary process manual, etc. ).

3. Participate in the salary and welfare survey of the park and Hewitt, and participate in the formulation of annual salary adjustment plan to enrich employee benefits and improve employee satisfaction (suggestions for hotels to supplement summer vacation and special subsidies for employees in hot places, etc.). Was successfully realized).

Two. operating duty

1. Salary: calculation, approval and distribution of salary and annual bonus; Participate in the formulation of annual salary adjustment plan and bonus distribution plan;

2. Provident fund: calculation and payment of provident fund; Transfer and type change of affiliation of provident fund; Provident fund withdrawal (provident fund clinic, maternity reimbursement, rent withdrawal, etc.). ); Publicity of provident fund policy (answering employees' questions and holding new policy briefing);

3. Supplementary insurance: settlement, analysis and annual renewal of monthly employer liability insurance and additional medical insurance;

4. Internal welfare of the company: Congratulations to solatium and the only child for their monthly bonus payment;

5. Attendance: the monthly attendance sheet is correct (the workload is large and complicated, but it is the correct basis for salary payment); Examination and verification of long vacation procedures (whether it meets the conditions for taking a long vacation, and proving the authenticity and completeness of the materials, etc.). ); Management of long-term leave personnel (confirm whether to cancel or renew leave); Personnel system data maintenance;

6. Training: salary and welfare training for newcomers (full of expectations for future years in the company on the first day of employment); Work guidance of department personnel; Hold a briefing session on the new salary and welfare system of the hotel and the operation of the New Year holiday for Chinese managers and personnel of various departments;

7. Others: maintenance of system salary structure, salary formula and related parameters.

Knowledge and skills:

1. Familiar with national and local labor laws, regulations and related policies; When I entered the department, my daily job was to study national and local policies and regulations, hotel system, participate in on-the-job training organized by the park government, and participate in many legal briefings after the introduction of the new law. Real learning and thorough understanding are still used in daily work);

2. Master the basic knowledge of human resource management and understand the various modules of personnel (participate in the multi-functional activities of the department, share points with colleagues when you are free, and have many opportunities to understand other modules);

3. Familiar with office automation software, especially EXCEL (I knew nothing about office automation when I first entered the hotel. Many people don't want to do odd jobs like copying, but I can't even use the copier. So I took the initiative to ask my predecessors. Seeing beautiful charts and quick and effective functions, I went to the author for detailed operation methods. Now I am quite confident in my EXCEL skills. )

4. CET-4

Self-evaluation:

Be strict with yourself and think twice before you act. Make a decision and do it well. Don't give yourself any reasons or excuses. I used to feel inferior to my college degree, but I refused to admit defeat. I am currently taking the self-taught exam. Do things carefully, open and close the mail and check it many times before sending it. There have been mistakes in my work, but I will correct them immediately and improve myself continuously.

I think the personnel department is the window department serving the whole hotel, treating every employee warmly, objectively and equally and giving them the help they need. Cautious words and deeds, attention to detail, absolutely _ _ involves sensitive data such as salary assessment bonus. Try to do everything within the scope of work.

Personal cover letter of hotel supervisor Fan Wen Dear leader,

Hello! Thank you for taking time out of your busy schedule to read this application letter with a peaceful mind! Please allow me to introduce myself briefly.

Due to the rush of time, there will inevitably be shortcomings and mistakes in preparation. Please forgive me! In the past few years, I especially want to find a job that really suits my major. In fact, I just want to hold a calm and sincere mood and regard this as a platform for communication. Really, this may be another turning point in my life, or at least an extraordinary experience in my life. My name is XXX, and I graduated from XXXXXX College. My major is tourism and hotel management.

First of all, I want to show my personal work attitude, or I may be inexperienced. Until now, I still stubbornly believe that my job is a learning process, and I can constantly learn knowledge from my work. Of course, money is very important, but for me, a full and happy feeling is the greatest satisfaction!

In my work, I have been strictly demanding myself to be "three-hearted", that is, "careful, patient and persistent" and "two-hearted", that is, "sincere and sincere". Of course, I don't have any overwhelming advantages, and even to some extent, advantages are disadvantages. After graduation, I have been working in Foxconn, one of the top 500 companies in the world, and I have some work experience, but I can only say that I have just started on the road and there is still a long way to go!

I am modest, honest and trustworthy, hard-working, positive and serious, optimistic, adaptable, brave to meet new challenges, have the ability to handle things independently and have a strong team spirit. Since I went to college, I have been holding the learning goal of improving my quality and cultivating my ability.

Professionally, learn to master what you have learned, master various basic experimental operations, and actively participate in various activities of this major. Actively participate in various organizational activities in life, extensively dabble in extracurricular knowledge, and increase cultural literacy. I have been a class committee member and a volunteer in my class.

Several years of college life taught me how to deal with people and told me to do things with my heart. Only by doing what you want to do well and doing what you should do well will you not leave regrets.

Finally, I wish your company a prosperous career. Good luck with your work! Please regard me as a newcomer in the workplace, and I am willing to work together with your company to create a better future!

I am here to convey

Salute!

XXX

XXXX，XXXX，XX，XX

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