Summary of the work of old hotel employees leading newcomers

Usually at work, we will arrange for old employees to lead new employees to familiarize themselves with the basic work. For this stage of work, let’s take a look at what the veteran employees would say about their work. The following is the "Summary of the Work of Old Hotel Employees Leading Newcomers" compiled by me for your reference only. You are welcome to read it. Summary of the work of old hotel employees leading newcomers 1

1. Agent store manager system

1. The agent store manager will be given a monthly job allowance of 500 yuan, which will be temporarily implemented according to the original salary standard. The time is for full-day classes. 4 days off per month.

2. The store manager is responsible for store management, including coordination with all parties, store image, employee grooming, etc.

2. Management regulations for old employees to lead new employees

1. After new employees join the company, designate an old employee to impart knowledge and guide sales in the way of a master and an apprentice.

2. Salary standard for new employees: basic salary 1,000 yuan + performance (200-500)

3. The first month of new employees’ employment is the probationary period, and the old employees will lead the new employees , there are no guaranteed tasks, and the performance belongs to the old employees. Working hours: 9:00-12:00 am; 2:30-7:30 pm.

There will be 4 days of rest in the first month, and the rest time will be arranged by the store manager based on the actual situation in the store.

4. New employees can apply for regularization in the second month. After passing the qualification, they will enjoy normal commission, with a minimum guarantee of 50%. After becoming a regular employee, I will sell independently and my working hours will be morning and afternoon shifts.

Employees can also apply for regularization in advance based on their own learning situation, and apply after at least 15 working days. The regular examination is taken by the store manager and consists of a written examination and a simulated sales test. The test papers and model sales evaluation records are sent to the company's human resources department for archiving.

5. In the third month after joining the company, the minimum tasks for new employees are 80% of normal tasks and normal commissions.

6. If a new employee fails to complete the specified tasks in the first three months of joining, there will be no commission, and the old employee will not be rewarded; if the new employee completes 80% of the guaranteed tasks, the old employee will be rewarded 100 yuan, and the new employee will be rewarded with 100 yuan if he completes the guaranteed task. If the task is completed more than 100%, old employees will be rewarded with 200 yuan.

7. Within three months of joining the company, new employees who do not understand the company's rules and regulations and therefore violate regulations and disciplines will be punished, and old employees will be punished together.

8. New employees must apply for a health certificate by themselves when joining the company, otherwise they will not be allowed to work. The company will reimburse the cost of applying for a health certificate this year in the next year.

9. The seniority salary of a new employee is calculated from the date of becoming a regular employee. Summary of the work of old hotel employees leading newcomers 2

In the past year, under the guidance of the Agency Affairs Administration and under the specific leadership of Director x of the reception center, around the work center, we have effectively performed service responsibilities and creatively carried out reception The work has been well received by most guests, colleagues and leaders, and the tasks assigned by the leaders have been successfully completed. At the same time, individuals have also achieved certain results in different aspects, which are mainly reflected in the following aspects. The work is summarized as follows:

1. Raise awareness

The hotel industry as a The essence of service work is to provide guests with high-quality and comfortable dining and rest environments. The front desk reception work is the first part of the work and also represents the first impression of the hotel. Front desk service staff must be highly aware of the importance of their work, always keep in mind the service tenets of "guests first, service first" and "complete guest satisfaction", and always smile and receive guests from all parties seriously and humbly. Only by continuously improving the awareness of the importance of front desk work ideologically can we do a good job in front desk work. Only by basing ourselves on our own work and paying attention to every service link can we ensure the orderly and healthy development of all work.

2. Solid work

Over the past year, I have been diligent and solid in my work, strictly followed the regulations and requirements on front desk work, conscientiously performed front desk service responsibilities, and proactively carried out various tasks Work. During the work period, I was on duty on time and never arrived late or left early, ensuring the normal business order of the reception center. He treats guests with courtesy and enthusiasm, has a friendly smile, answers questions and suggestions patiently and humbly accepts them, actively coordinates and resolves them with relevant units in a timely manner, and properly handles guest complaints, large and small, which has won praise from the majority of guests.

In terms of treating colleagues, we can be united, help each other, be friendly and harmonious, and properly handle various problems in personal life.

3. Strengthen learning

While working hard, I insisted on studying various cultural knowledge, mainly in hotel management, law, accounting and other aspects of systematic and in-depth study. . How far a person can learn can determine how far he or she will go. Only by constantly learning all aspects of knowledge can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summarizing my achievements, I also have some shortcomings, such as my overall awareness and proactive actions are not strong enough, which needs to be improved in the next step.

In short, at the end of 20XX, with the care and help of my leaders and colleagues, I achieved some results, but in the face of new situations and new problems, I still need to stand at a new starting point and welcome In the face of new difficulties and challenges, we will continue to work hard, continue to perform our work responsibilities seriously, continuously improve our professional level, carry out our work creatively, and contribute our own light and heat to the all-round development of the reception center. Three Summary of the Work of Old Hotel Employees Leading Newcomers

1. Purpose

According to the current development needs of the company, the production workshop will continue to add a group of new employees recently. We must do a good job in handling the new employees. Technical training for employees. The technical level of employees determines the quality of products. Otherwise, it will be difficult for an enterprise to gain a foothold in the market. If there is no good technical transfer, assistance, and guidance between new and old workers, it will be difficult for the enterprise's production technology to advance and be inherited, and it will be difficult for the enterprise to survive and develop. Without the development of the enterprise, employees will have no interests at all. Therefore, the whole company attaches great importance to the work of "mentoring and mentoring". To this end, these management measures have been specially formulated based on the actual situation of the company. ?

2. The Law of Responsibility

According to the relevant national regulations, every master in the enterprise has the responsibility and obligation to teach apprentices. Therefore, it is not allowed to teach and teach apprentices. If a person shirks his/her responsibilities and sacred tasks, refuses to accept the tasks of educating and teaching apprentices arranged by the enterprise, or fails to conscientiously perform the responsibility of educating and teaching apprentices, the enterprise has the right to impose penalties according to regulations. ?

3. Specific methods

The production department is specifically responsible for the learning and teaching organization of masters and apprentices, and has the right to assign tasks to masters to lead and teach apprentices; a master can lead, One or more apprentices can be taught. The specific number of apprentices will be coordinated and arranged by the Production Department and Human Resources Department. Every master must consciously abide by relevant regulations and unconditionally accept the work and tasks of leading and teaching apprentices.

IV. Qualifications, responsibilities and requirements of masters and apprentices

(1) Basic conditions for masters

1. Skilled in this workshop and this unit Be proficient in technical operations;

2. Have a strong ideological style, be affable, willing to help others, dare to make strict demands, and be good at teaching, helping and leading;

(2) Master The main responsibilities of Pass on safety production experience to apprentices;

3. Rigorous teaching style, strict requirements and strict training for apprentices;

(3) Basic requirements for apprentices

1. Evaluated as an apprentice according to the production worker level assessment plan;

2. Diligent, hard-working, conscientious in practice, not afraid of hardship, tiredness, and dirt;

3. Able to take the initiative to help the master Share worries and solve problems, and help the master do some things within his ability;

4. Through learning, we can achieve rapid technological progress, improved thinking, good style changes, and safety and accident-free. Four Summary of the Work of Old Hotel Employees Leading Newcomers

The busy and fulfilling XX year is coming to an end. In my new job, with the care and support of hotel leaders and colleagues, I have successfully completed the tasks assigned by the leadership. various work tasks. In this united and harmonious group, I have further improved my thinking and received great training in my work. I now summarize my work situation as follows:

1. Establish a store-oriented attitude With the mentality of family, strictly abide by the hotel rules and regulations, consciously safeguard the collective interests of the hotel, maintain the overall image of the hotel, and be sincere, modest and patient.

2. Fully understand the working environment, work scope, and working conditions, so that any problems can be solved in a timely manner.

3. Don’t be late, leave early, don’t be absent, and ask for leave in writing from your leader if you have something to do or be sick. Do your work conscientiously, make reasonable arrangements, don’t be impatient, and be safe and stable.

4. Caring for public property, properly using and maintaining tools and equipment in a timely manner, and saving energy. Starting from saving a drop of water and a kilowatt hour of electricity, except when used by guests, make sure the lights are turned off when people leave and water pipes are turned off in a timely manner after use. , find problems and report them for repair in a timely manner, so as not to waste energy in the hotel due to unattended management. 5. Strive to improve your own quality, take the initiative to learn from colleagues, maintain a full work spirit, and achieve a conscious and rigorous work attitude.

Through this period of work, I found that I still have shortcomings that need to be improved. For example, if my professional knowledge is not rich enough, I am ready to improve my professional knowledge and service level through strengthening learning.

My plan for next year is:

1. As always, do every job carefully every day.

2. Seriously study the knowledge of the hotel engineering department and use the rest time for training.

3. Learn more hotel-related knowledge and enrich yourself. Strive to take your work to a new level.