The Jinpeng Airlines ticket purchased on Ctrip cannot be found in the mini program

1. The ticket purchase information does not match the boarding document. If the ID number is wrong, you can contact the ticket purchasing platform such as Ctrip or the airline to change it. If you forget to bring your ID or bring it by mistake, you can go to the airport police station and ask the police to issue a temporary identity card.

2. The flight was overbooked and the tickets were gone. If passengers unfortunately encounter an "overbooking" situation, they don't have to worry too much. They can contact the airline or booking websites such as Ctrip to change their flight to ensure an early trip.

3. The airline company changed and the move-out procedures were not completed. If the original flight is temporarily changed and the protected flight is another airline, passengers may need to go to the counter of the original airline to go through the move-out procedures before checking in with the new airline.

4. Flight cancellation information was not conveyed smoothly. If passengers encounter temporary flight cancellations, they can contact the airline or booking agent for a full refund, rebook the flight, or coordinate a change to another flight.