What should I do if there is no room available when I book a hotel on Ctrip?

Hello! Thank you for your attention to Ctrip.com!

For hotels booked through Ctrip, after the order is confirmed successfully, Ctrip will send a confirmation text message to the mobile phone reserved for your order, indicating that Ctrip has confirmed the room with the hotel, and you can check in with confidence; if If you encounter any problems when checking in, you can contact Ctrip for confirmation in time. You can call 10106666*1 on your mobile phone and a hotel specialist will verify and confirm it for you. Or you can follow Ctrip WeChat (iCtrip) and contact Ctrip between 9:00-18:00 Send "KF" to enter the specific matters that will be manually informed to you, and we will have a specialist verify and process it for you.

For more hotel discount information, please click here: /sPrAK? to find out~~

You can search Ctrip official account "iCtrip" in WeChat and reply "Bind" or "Associate", you can use WeChat to book Ctrip products, and there are even exclusive discounts to surprise those who love traveling~

In addition, it is recommended that you download the "Ctrip Travel" APP (/m/c270), "With Ctrip in hand, you can go as soon as you want!"

Scan the following QR code image with your finger to follow and download, making booking and consultation easier~