What should I do if I meet a guest smoking in the room?

From entering the hotel to spending, guests are faced with the front-line operation department of the hotel. Employees in these departments generally have good post quality and professional ethics. When the guest is ready to smoke, he should explain to the guest that the hotel is non-smoking with friendly language and smile. If they smoke, they can go outdoors. If the guest lives in a house, we should strongly recommend the non-smoking floor and introduce the preferential information of staying in the non-smoking floor.

Preferential strategy is a necessary means.

Perhaps some hotels will think that in order to prevent guests from smoking, there is no need to give preferential policies to these smokers, and the effect is not great. But this is all empiricism, so why not?

The author's hotel is a Jinye-class green tourist hotel, which clearly puts forward the requirement of improving the occupancy rate of non-smoking rooms, so we can also try to design a set of preferential schemes to let smokers live in non-smoking rooms. For example, design points for these special guests, give corresponding points for staying for several nights, and enjoy certain discounts or even free service fees when spending in the hotel business area with points; If some frequent smokers often book non-smoking floors or spend money in non-smoking areas in the business district, the hotel can give these guests some rewards. Of course, the preferential scheme must be carried out under the condition of independent financial accounting. I believe that as long as the hotel can take this step, there is no need to worry about poor results.

Set up obvious no-smoking signs in all business areas.

Hotels can make use of their unique publicity advantages to carry out non-smoking publicity. At the entrance of the hotel, you can use the sign of water to publicize the ban on smoking; In the business area, no-smoking signs can be set within a reasonable line of sight; No smoking signs can also be placed in guest rooms, bathrooms, desks and other places. , and can place publicity materials about the harmful effects of smoking on health ... gradually set up no-smoking areas, and transition from "smoking allowed" to "no smoking allowed"; In official website, it is also indicated that hotels can't smoke, and gradually transition to "smoke-free hotels".

Tobacco control patrol personnel on duty can be set in time.

Although some local public business places in China have set up this position and encountered embarrassment, we cannot refuse to set this position because of embarrassment. The establishment of this post may be blocked in direct customer service. It is necessary for the hotel to conduct simulation training for these employees, collect and design some scenes to persuade and make things difficult for guests, and discuss reasonable treatment methods, so as to effectively guide these smokers to cut off cigarettes actively and obtain a good public environment.

Do a good job in tobacco control at wedding banquets to the maximum extent.

According to the custom of China people, when holding a wedding banquet, cigarettes are always placed on the table, which is a symbol of face. Besides, the cigarettes at the wedding banquet are commonly called "hi cigarettes", and the guests who come to the banquet basically have to post "hi", which has brought great problems to the hotel's tobacco control. The author believes that hotels with conditions can open a smoking area in an area of the banquet hall, preferably outdoors with good ventilation; If not, can you consider setting up a smoking room next to it? Hotels should also explain to the organizers in advance when receiving similar banquets, so as to strive for the best understanding of the organizers and persuade guests not to smoke to the maximum extent.

It is recommended that the competent department support it.

Nowadays, many hotels accept business cards in one place. If the overall environment of the hotel is surrounded by smoke, it will be very bad for the guests who stay, especially the non-smoking guests. Therefore, it is suggested that the industry authorities should instill the concept of smoking ban in star-rated hotels, and at the same time commend the hotel units that have done a good job in smoking ban. Only when the overall environment is good, the smoking ban in the Detailed Rules for the Implementation of the Regulations on Hygiene Management in Public Places issued by the Ministry of Health can be implemented in hotels, which are public places.