How to write your impressions of the hotel?

In this period where service quality is used to win the favor of guests, the rapid development of hotels mainly relies on high-quality services to obtain a steady increase in the number of guests and thereby control the market. Mature service is to establish a good reputation for the hotel among consumers and guide guests to spend. Therefore, quality service is the foundation of a hotel's image, the way to compete, and the source of wealth. Shanghai Hilton Hotel is the first five-star hotel in Shanghai, and it is a representative of the future of the international metropolis. Formerly known as Jing'an Hilton Hotel. The award-winning Shanghai Hilton Hotel is located in the elegant former French Concession area, in the bustling commercial and entertainment center. The 40-story building stands tall in the elegant former French Concession area. The hotel is located in the city's commercial center, just a stone's throw away from two major high-end commercial streets - Nanjing Road Business District and Huaihai Road Business District; and adjacent to Jing'an Temple, Jing'an Park and subway transportation. 8 restaurants and bars offer a variety of cuisines with different styles: Cantonese restaurant, high-end Italian restaurant, Sichuan restaurant, Bar Thirty-nine overlooking the skyline, Ningbo seafood restaurant, and all-day restaurant that selects delicacies from all over the world; Covering an area of ??32,000 square feet, the modern full-featured SPA, fitness center, tennis and squash courts, and hair salon will refresh your mind after a busy day at work. Shanghai Hilton Hotel has complete high-quality services and provides newly renovated hotel facilities to meet the multiple requirements of travelers. It has spent millions of dollars to renovate executive rooms to provide discerning travelers with ultimate luxury and comfort. , and the executive lounge located on the 38th floor, covering an area of ??510 square meters, will also make your journey more comfortable. The uniquely designed grand banquet hall can fulfill your needs and thoughts and is an ideal place for you to organize various activities. There are 18 conference rooms covering an area of ??2,500 square meters, which can flexibly meet various conference needs.

Located in the bustling commercial center, Shanghai Hilton is a five-star hotel with 775 rooms. Modern facilities provide guests with high-quality services. The 38 floors of guest rooms include 4 floors of high-end executive buildings, serving high-grade business guests. The 2nd Japanese floor is specially opened for Japanese guests. Each room is equipped with air conditioning, a small wine cabinet and TV programs with 12 channels to choose from, a 24-hour business center, secretarial services and conference rooms, providing guests with modern communication and office facilities. A fitness club with first-class equipment, managed by the famous international CLARK organization. There are also outdoor tennis courts and an indoor cricket room. The rooms of Shanghai Hilton Hotel are elegant in style. The executive building provides special services for business travelers, including free breakfast, afternoon tea and snacks and "happy hour" drinks; the newly renovated suites and high-rise rooms overlook the entire city. The hotel provides a variety of catering, including Chinese food with Shanghai, Sichuan and Guangdong flavors, Leonardo's Italian cuisine, Liantian Pavilion's special buffet and casual a la carte. After the meal, you can take a break in the lobby bar Jing'an Gallery and Bar Thirty-Nine . The hotel also has a multi-functional fitness center with a total area of ??3,000 square meters. Professionally trained staff use the most advanced equipment in Europe to provide quality services. Hotel Facilities Hotel Facilities Hotel Facilities Hotel Facilities: Medical support, currency exchange, business center, parking, car rental service, ticket service, concierge service, wake-up call service, laundry service, room service, florist, shop, disabled Dedicated restroom room facilities room facilities room facilities room facilities: Internet port, free broadband, personal safe, domestic direct dial telephone, international direct dial telephone, TV, cable TV, central air conditioning, single bed, double bed, free toilet cleaning supplies hotel catering hotel Catering Hotel Catering Hotel Catering: 6 prestigious restaurants and 2 lounges provide a rich culinary experience and entertainment and leisure, including Mediterranean flavors, traditional Japanese Teppanyaki and exquisite Chinese dishes.

8 restaurants and bars offer a variety of cuisines with different styles: Cantonese restaurant, high-end Italian restaurant, Sichuan restaurant, Bar Thirty-nine overlooking the skyline, Ningbo seafood restaurant, and all-day dining restaurant that selects delicacies from all over the world; Recreational facilities Recreational facilities Recreational facilities Recreational facilities: health club, indoor swimming pool, bar, sauna, full body massage, beauty salon, hair salon, tennis court, squash Hilton Shanghai is located in the bustling commercial area of ??Shanghai, which brings a lot of benefits to the hotel. Large flow of people and passengers and convenient transportation. The hotel is only 5 kilometers from the train station, 45 kilometers from Pudong Airport, 25 kilometers from Hongqiao Airport, and 3 kilometers from the city center. It brings great convenience to guests and is conducive to business people coming to shop and experience the international metropolis of Shanghai. . In order to provide guests with high-end enjoyment, each room of the Hilton Hotel is equipped with a high-end digital guest room configuration hotel digital video system, which integrates flat-screen TV, high-definition, computer, high-speed Internet, on-demand entertainment and business and leisure functions, and can be brought at any time Cinema-like enjoyment, even if you don’t want to go out, you can still have such high-end enjoyment, this is what Hilton Hotel brings to everyone. The soundproofing facilities in each room are also well done to provide customers with an absolutely private leisure space, which made me appreciate the hospitality brought by a five-star hotel without losing the modern comfort. And Hilton can bring you the unique night view of Shanghai, allowing you to appreciate the mystery of Shanghai at night. An employee cannot do things by waving the whip subjectively. He must rely on his own dignity, so that the pursuit of "standards" becomes a driving force. This is a scene I saw when I visited the Hilton, which made me yearn for it even more. I was sitting in the lobby of the Hilton Hotel drinking coffee. An old couple came to book a room. The waiter checked the computer and found that all the reserved rooms were booked. "Sir, Mrs., I'm sorry, we don't have any rooms nearby. There are several good-quality restaurants that are similar to ours. Would you like me to try them out for you?" the waiter said politely. They took the old couple to drink a cup of coffee first. After a while, the waiter came over and said: "There is another room in the Sheraton Hotel behind us. It is of the same quality as ours and is 20 US dollars cheaper. Do you want it?" The old couple was happy. Said: "Why not?" Then the waiter sent the old couple and their luggage to the car. This thing made me admire and admire me very much. This behavior of Hilton employees was not done under the supervision of supervisors. This is completely a kind of dignity and a standard, which has become a driving force that constantly promotes the development of enterprises. Planned management is the most important and core content of hotel management. For a hotel, a plan must be formulated to determine what business and management goals it wants to achieve in the future, how to do it, and how to achieve it. Hotel managers use planning and management methods to organize, lead, coordinate, and control the business operations of the entire hotel. At the same time, in the face of the increasingly volatile internal and external environment, the hotel's strategic management has become crucial to the hotel's operation and development. By formulating plans, hotel managers know what kind of organizational relationships and personnel are needed, what kind of leadership methods and styles to adopt, how to carry out effective coordination and communication, and how to provide timely and effective control and feedback. Hotel goals usually refer to the quantitative and quality indicators that the hotel organization must achieve within a certain period of time. It reflects certain goal requirements and is usually expressed in terms of quantitative indicators or quality standards. The goal of any hotel is not absolutely single, but an organically combined and comprehensive system of multiple goals with certain quality and quantity marks. The goals of a hotel usually include: providing quality services and products, achieving the hotel's growth scale and speed, and increasing the hotel's profits and profit sources. The goals of a hotel can generally be divided into long-term goals and short-term goals in terms of time.

Long-term goals refer to goals that must take more than three years to complete, but long-term goals are a principled goal. Only by decomposing them into several short-term goals can they be feasible and realistic; short-term goals refer to using a A goal to be accomplished within a year. It is a specific goal set to achieve long-term goals. At the same time, its implementation can also provide a basis for the revision of long-term goals. The formulation process of hotel strategy is to determine the strategic goals of the hotel, clarify the business areas of the enterprise, and the hotel's role in all aspects under the guidance of correct strategic thinking and on the basis of analyzing the specific environment and internal conditions faced by the hotel enterprise. The entire process of operating policies and strategies adopted in the business field in which we are engaged. Hilton Hotels Group advocates in the "Hilton Company Mission Statement" that "Our mission is: to be recognized as the best first-class hotel organization in the world, to continuously improve our work and to serve our guests and employees. "The business of serving the interests of shareholders is prosperous." This is what I saw at the Hilton Hotel, and from this I can imagine Hilton's corporate culture. Hilton's way of doing things is what I lack, so I hope to have this opportunity to join this big family and learn.