What does the head waiter of sauna department do?

The foreman's exact responsibilities:

(1) Check the appearance and appearance according to the hotel regulations, and go to work on time;

(2) Read the log record carefully and finish the unfinished work of the previous shift;

(3) warmly receive guests from all sides and provide good service for guests;

(4) When guests arrive at the store, they should take the initiative to say hello to them;

(5) Handle the check-in formalities accurately and quickly for the guests, and arrange various rooms reasonably;

[6] Accurately grasp the room status and check the room status with housekeeping department in time;

once, keep close contact with all departments, and do a good job in the communication of guest data and information;

being proficient in business knowledge and operational skills, and being responsible for consulting and promoting the housing, house price and hotel service facilities;

⑼ do a good job in printing and counting all kinds of reports;

⑽ can independently arrange rooms for individual guests or groups;

⑾ check the room number of the team on that day and check with the room status;

⑿ flexibly handle the increase or decrease of rooms and house prices for teams and individual customers;

[13] understand the customer's situation and do a good job in solving emergencies;

[14] Earnestly complete all the work assigned by the supervisor, and report the problems to the superior in time;

⒂ do the reservation work carefully;

[16] accurately provide wake-up service for guests;

⒄ go through the formalities of lending items;

⒅ handle the luggage storage and pick-up procedures for guests.

1. Work rules for receiving individual guests:

(1) Smile and say hello to the guests and ask if they have made a reservation;

(2) Check the room reservation and check the relevant details (number of people arriving, time, etc.);

(3) Please show your ID card or passport;

(4) Assign rooms according to the requirements of the guests;

(5) assist the guests to fill out the check-in registration form, check the registration card and check the relevant documents;

[6] confirm the guest's departure date, room price, room type and payment method;

⑺ The hotel is a magnetic card key, so you should make a room card, and then give it to the guests, and wish them a pleasant stay.

1. Work rules of the reception team:

(1) Pre-arrange rooms before the team arrives that day;

(2) When the team arrives at the hotel, they can be greeted by the supervisor and relevant personnel, and they can give a welcome speech and briefly introduce the hotel;

(3) Send the envelope with the room card to the guest;

(4) the supervisor or relevant personnel will send the guests to the elevator;

(5) Housekeeping attendants should greet guests at the elevator entrance, greet them and guide them into the guest room;

[6] The receptionist should confirm with the escort and tour leader whether there is any change in the number of rooms; Whether there is any change in the number of people and the names of guests; Whether the dining requirements have changed; Requirements for wake-up service; Departure arrangement;

(7) The luggage sometimes arrives before the team arrives at the store, and sometimes arrives after the team arrives at the store. After the luggage arrives at the store, the luggage department must organize its efforts to deliver the luggage to the guest room as soon as possible;

⑻ materials such as check-in procedures, change notices and special requirements notices of the receptionist registration team should be sent to relevant departments as soon as possible;

Booker

(1) Check the appearance and appearance according to the hotel regulations, and go to work on time;

(2) Read the log record carefully and finish the unfinished work of the previous shift;

(3) Understand the room situation of the day and in the near future, and control the room state when the room is tense;

(4) find out whether there is a VIP on that day, and if there is, know the room number, identity and arrival and departure time, and do a good job in reception;

(5) sort out the room reservation order of the previous day and summarize the NO SHOW returned by the front desk;

[6] Check the team's reservation for the next day in the computer;

once, record the information of advance orders;

⑻ Complete the reservation work of the day, and do the handover work if it is not completed.

Operator

(1) Be familiar with all business and knowledge within the group;

(2) do a good job of succession;

(3) Transfer every call quickly and accurately according to working procedures;

(4) Respond warmly, politely and quickly to the guests' inquiries;

(5) Take the initiative to help guests find the phone number or keep the phone secret for guests;

[6] accurately provide wake-up service for guests;

once, master the organization of the store, and be familiar with the names and voices of the main responsible persons and managers of various departments in the store;

being familiar with the telephone numbers commonly used in the city;

⑼ be familiar with the knowledge about inquiry;

⑽ master the functions of the equipment in the main computer room, and know how to make full use of the function keys and precautions when operating;

⑾ at work, don't shoot the breeze, laugh, read books, newspapers and magazines;

⑿ The following situations must be kept strictly confidential:

① The information of the guests must be kept strictly confidential;

② the situation that the guests are not open to the public;

③ the room number of the guest.

Cashier's job responsibilities

(1) Carefully operate the computers, calculators, money detectors and other equipment used, and do a good job in cleaning and maintenance;

(2) accurately print bills and invoices for various charges, collect all the fees payable by guests in time and quickly, verify the authenticity of all kinds of banknotes, and have a basis for signing the bill;

(3) Accept the payment by credit card, and strictly follow the procedures;

(4) At the end of each shift, make the cashier's summary table for each shift;

(5) carefully hand over each shift, and hand over the reserve fund and unfinished matters;

[6] When guests come to check out, they should first ask whether they have checked out (some guests have come to settle part of the bill). If they have checked out, they should ask the guest's room number and ask them to hand in their room card and deposit slip. In the case of a team, they must pay attention to reporting all the room numbers with the housekeeping department.

note: the cashier at the front desk should immediately contact the guest room floor and the telephone switchboard when checking out, so as to prevent the bills such as drinks, laundry and telephone charges from being missed.

once, draw out the registration forms and other relevant documents related to the guests;

⑻ ask the guest how to settle the bill.

⑼ please check the bill and sign it.

Business center attendant

(1) Be responsible to the supervisor on duty and complete the tasks assigned by the supervisor;

(2) report to the supervisor for instructions in case of special circumstances during the shift;

(3) Be familiar with the work on duty, such as meeting services, receiving faxes, copying and typing, and be familiar with all kinds of unfinished work;

(4) Be responsible for customer accounts, including fax, photocopying and typing fees;

(5) seeing the guests off;

[6] answer the phone;

once repair equipment and facilities;

⑻ Assist the supervisor in some daily management work;

⑼ assist the supervisor in training new employees.

Duties of doormen:

(1) seeing off guests;

(2) send all kinds of reports, notices, messages, faxes, telex, express mail, things and letters;

(3) distribute all kinds of newspapers to relevant departments and rooms;

(4) transporting arrival and departure luggage or related articles;

(5) guide the guests to check in at the front desk;

[6] show the guests to the room and introduce the room facilities;

once, complete the tasks entrusted by the agency;

being responsible for the hygiene of all places outside the front hall gate;

⑼ assist our department and other departments in transporting related articles.

⑽ provide taxi service for guests;

⑾ provide shopping service for guests;