Can I cancel the hotel reservation?

Hotel reservations can generally be cancelled. You can get a refund as long as it is within the cancellation period, but some discounted rooms can't be cancelled.

1. If the booked hotel order is paid at the front desk and no credit card guarantee is provided, then directly log in to the member account, select the order to be cancelled in My Ctrip-My Orders-Hotel Orders, and click the Cancel Order button.

2. If the order is prepaid or provided with credit card, cash and other guarantees, just call customer service before the latest cancellation or modification time, and the hotel reservation department will handle it.

3. Cancellation of hotel reservation may result in expenses.

If it is a pre-paid non-cancellable hotel or the cancellation time is short, the room rate will be lost; If it is a guaranteed hotel, the guaranteed amount will be charged as NOSHOW fee.

4. When booking, read the booking tips carefully, and be cautious when booking non-cancellable hotels.

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