There are no rooms in the hotel. What if the guest asks to change rooms and can't sleep?

Tell the guest directly that the room type is not needed.

If necessary, you can contact the nearest hotel in the same city and contact the corresponding room type.

Late at night, the guest asks to change rooms, but the room is full. You should patiently tell him that the room is full and there is no place to change, and then find out why he wants to change rooms and see if he can help you solve and improve it. Pay attention to the art of language when explaining the situation to the guests. If you can't solve it at the moment, you should also explain it politely, indicating that it will be solved as soon as possible.