Because a woman with bad reviews was bombed by phone, why is the response of the hotel involved so fake?

In this incident, the hotel didn't mean to apologize, just shirked. Why is the hotel's response so false? I feel lucky that the hotel has no sense of service.

This happened in Foshan. Ms. Liu gave the hotel a 2-point bad review because she was dissatisfied with staying at the hotel. Later, Ms. Liu received various harassing calls and text messages. It can be seen that Ms. Liu's harassing phone calls and text messages are related to this bad review. In the later processing results, the hotel denied that the SMS bombed Ms. Liu and pushed the responsibility to her partner. Then the hotel's response appeared: we didn't do it, I helped her eliminate it, and we had partners.

One dares to give a bad review, the other dares to bomb the phone, and even dares not admit to bombing someone else's phone. This behavior shows that the hotel service consciousness is too weak, and at the same time, it is believed that telephone bombing can be clearly analyzed by the partners. This kind of luck can only be said that the hotel staff have a guilty conscience, because I didn't expect Ms. Liu to come to the door again.

In our daily life, many people will encounter situations like Ms. Liu. For example, after online shopping, we give bad reviews, and then we receive all kinds of harassing calls, and some people even receive all kinds of strange packages. From these, we can see that some businesses still don't realize their mistakes even if their services are not good or the goods they sell are not good, and they have to retaliate against consumers. This situation shows that merchants have poor service awareness, but consumers also have malicious bad reviews. How to protect the interests of merchants and consumers in the process of buying and selling needs more work. For example, the sales platform should make it clear that businesses are not allowed to call harassment.

A bad review has affected Ms. Liu's life. Some people will say, try not to give bad reviews. Some people will say that if you feel that the housing experience is not good, you can give a bad review. Which is better? Here, I feel that I still have to give a bad review. Only in this way can businesses know how to improve their service awareness.