Does the hotel have the right to charge half price if the passenger is dissatisfied with the accommodation and asks to check out?

On August 28th, 2003, a group of four people, including Li, stayed in a hotel and rooms 506 and 507 with central air conditioning. The price of a standard room is 360 yuan. After 15 minutes, Li didn't feel the air conditioning effect, but it became hotter and hotter. So, Li asked to check out on the grounds that there was no air conditioning. The hotel charged Li and others 180 yuan for opening the door at half price. In this regard, Li complained to the Consumer Association at 5 pm on the same day.

After accepting the complaint, the Consumers Association immediately sent people to the hotel for investigation, and went to rooms 506 and 507 for inspection with the staff of both parties, and found that there was air conditioning. In the other room, a foreign customer also confirmed that 1 had air conditioning at 5 pm. Li said: "It is a fact to turn on the air conditioner now, but at least there are quality problems. 15 minutes without air conditioning is also a fact. " So Li and his party appealed to the court.

[Expert Comment]

Li and others check out because there is no air conditioner or the air conditioner has quality problems. However, confirmed by the Consumers Association and both parties, there is indeed air conditioning, and there is no quality problem with air conditioning. Another possibility proposed by Li et al. that there is no air conditioner within 15 minutes cannot be proved. Therefore, operators do not constitute fraud to consumers. At the same time, consumers' association made an investigation on whether to charge half price when the hotel opened, which was put forward by Li et al. After asking the price department, it is confirmed that there is no basis and convention to charge half price when the hotel opens. According to Article 9 of the Consumer Protection Law, consumers have the right to choose their own goods or services. Li and others have the right to ask the hotel to refund the half-price room fee for this case.