How to deal with different customer groups? Five words

Five words to deal with customers with different personalities

The first category: too expensive.

This kind of customers are our most common customers. If the customer says this, it can only show that you didn't create enough product value when explaining the product. When the value is not equal to the price, customers will feel expensive. At this time, you can tell the customer: "In fact, there is no lower limit for the price of the same product, but the quality is different. If you only pay attention to the price and not the quality, it is difficult to buy the products you like. The price I give you is definitely the lowest price of the same quality. "

Category 2: I'm busy here and have no time.

Have you ever been in this situation when you call a customer? In fact, the customer may be busy, just to ignore you and find an excuse. We can say to customers, "I'm sorry to bother you. You get busy first, and I'll be back soon. " After half an hour or 1 hour, go to the customer again and tell the customer directly that I came. I wonder if you remember? This will make customers embarrassed.

Category III: How long will this thing last? What if it breaks down?

Customers who can ask such questions are basically interested in your products, but they have questions about product quality and after-sales service. So at this time, we can answer like this: "Sir, your concern is right. If I say this product will last a lifetime, it's nonsense. But all our products are guaranteed to be returned as long as there are quality problems, and they are guaranteed for life. You can rest assured to buy them. "

The fourth category: promised to buy, but delayed payment.

There are also many such customers, and this order has not been successful because the payment has not been made. Therefore, although the customer promised to buy it, the money was not available, and there were many changes during this period. The best way to solve this problem is to let the customer leave a deposit as much as possible. We can leave a little deposit on the grounds of insuring the price for customers, so that customers will not regret it easily because of the deposit.

The fifth category: insufficient money, no money.

This kind of customer is nothing more than two points, that is, to shirk or let you reduce the price, because there are very few people who really have no money in today's society. To put it bluntly, beggars nowadays should be richer than you, so for customers who say they have no money, first of all, we can't directly say that they can't have no money, and secondly, we can use this fact to promote sales.