What are the duties of the hotel foreman?

The duties of the hotel foreman are as follows:

1. Assist the manager to formulate service standards and working procedures, and ensure the implementation of these service procedures and standards.

2. According to the customer's situation, be responsible for the work arrangement and deployment of employees in this department, do a good job of succession, arrange employee shifts and rest days, and be responsible for employee attendance.

3. Be responsible for the supervision, inspection and communication of the whole restaurant during business hours.

4, responsible for the implementation of the front office staff business training plan, responsible for the assessment and evaluation of subordinate employees.

5. Properly handle all kinds of problems and complaints of guests in customer service, actively solicit opinions from guests, and feed back relevant information to the manager in time.

Qualification of hotel foreman

1, love service work, be practical and earnest, and have a strong sense of professionalism and responsibility.

2, familiar with restaurant management and service knowledge, with skilled service skills.

3. Have a high foreign language conversation ability, the ability to respond to unexpected events in restaurants and the ability to communicate with customers.

4. Be familiar with the service process of banquets, cocktail parties and buffets, and be able to assist the manager in designing and arranging various banquets, cocktail parties, buffets, tea parties and exhibitions.

5. Be familiar with and master the variety and price of dishes in this restaurant, the variety, origin, degree characteristics and sales price of Chinese and western wines and drinks, and have strong sales skills.