Traditional Culture Encyclopedia - Hotel franchise - English translation. Thank you as soon as possible
English translation. Thank you as soon as possible
Approximately translated:
If the guest room still requires "do not disturb", the daily do not disturb guest room list will be announced by the housekeeping department at 4pm every day.
After receiving the do-not-disturb room list, the account manager/customer service department must make a record and immediately follow up on all do-not-disturb rooms on the list.
The account manager/customer service department must check the customer information to ensure that some rooms are crew rooms or have expired.
Do not disturb the crew with phone calls (Do Not Disturb Room) (Atlas/SQ/GSS), but message notifications.
The account manager/customer service department must call the Do Not Disturb room (except the crew room) to confirm with the customer whether he/she needs to tidy up the room.
Record customer requests and notify the housekeeping department to tidy up the guest rooms.
If there is no answer from the Do Not Disturb room, the account manager/customer service department must check manually after the call.
The account manager/customer service department must ask security to check the do-not-disturb guest room at any time, knock on the door, and greet guests according to hotel standards.
The account manager/customer service department and security must carefully patrol the Do Not Disturb rooms to ensure the safety of each room.
If everything in the Do Not Disturb guest room is normal, the account manager/customer service department will inform you and suggest cleaning up the guest room.
If you notice anything unusual in a Do Not Disturb room, it must be dealt with immediately.
If there is no luggage in the Do Not Disturb room, please refer to the Room Variance Standard Operating Procedures.
All Do Not Disturb rooms must be notified to the housekeeping department after processing.
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