What are the manifestations of humanized service in hotel services?

Humanized services are people-oriented, respecting and caring for people, especially respecting and satisfying people's basic needs and wishes, so as to mobilize people's enthusiasm and intelligence so that they can better Realize self-worth and achieve a win-win situation.

Humanized service refers to embodying people-oriented thinking in the service process and adopting a humane service method for service activities. Its core is to meet people's needs, realize people's value, and pursue people's development. , embodying humanistic care and creating beauty and harmony as the purpose of service activities.

Service that is humane and humane, making people feel convenient, comfortable, satisfied, warm and touching. Services provided by people that meet human needs.

Performance of hotel human services

1. If you check the guest room and find flowers in the room, you can proactively provide the guest with a vase and help the guest arrange the flowers and leave a warm reminder to grow the flowers. tips and wish guests a happy stay!

2. If a guest is found to be sick when cleaning the room, we should take the initiative to ask the guest what is wrong and lead the guest to the infirmary of our hotel for treatment;

3. When an elderly person comes to check in, provide service The staff should take the initiative to help, escort, and proactively ask the guest if he needs reading glasses, and put a lamp beside his bed;

The most humane service I have ever seen is Yunnan Tourism

Yunnan can be said to be a shopping paradise for tourists. There are a wide variety of clothes and cosmetics here. The key is that the services in the shopping malls are also very considerate! The design of the cart is very careful. Drinks can be placed on the top. Some items cannot be placed flat in the cart. There are also hooks underneath the cart so you can hang shopping bags directly, so you don’t have to carry your things around. There are also children's strollers and pet strollers to meet a variety of needs. When shopping, I often want to look at the products quietly by myself, but sometimes the waiter will always be next to me, which is very uncomfortable. In Japanese stores, you can ask for a "don't want to talk" sign and no waiter will bother you. The setting of these details is very comfortable!

The most important things during the trip are accommodation and food. These two things are not good and really affect your mood. Here, whether it is a coffee shop or a bistro, the waiter will first give guests a towel to wipe their hands. The waiters are very attentive in their service. They will take the initiative to replace toilet paper when there is no toilet paper on the table. They often squat or kneel to wait for customers to order. When you leave, I will see you out and bow to say goodbye!

After the tour, many people like to take a hot bath to relieve the fatigue of the day. The bathroom is designed to be very convenient. It can automatically set the water level and temperature, and it can also automatically maintain the temperature. When the water is almost full, a prompt will be issued so that you can prepare to take a bath in advance.