What are the basic business etiquette?

Business etiquette is the etiquette people use in business communication. What are the basic business etiquette? The following is the basic content of some business etiquette collected by Zhishi Bian Xiao, hoping to help you.

Basic business visiting etiquette 1. It is just right for two people to go.

During the business trip, the number of people should be controlled. It is not appropriate to go alone, and it is easy for the other party to think that your strength is too small or not enough; If more than three people go, it is not appropriate, and it is not a door-to-door smash. Too many people will give people a sense of pressure.

Generally speaking, it is best to control the number of people who come to the door to two, or to correspond to the number of people who appear on the other side. In addition, there must be a division of labor: some people are responsible for the main talk, others are responsible for the deputy talk, and everyone is forbidden to talk to the other boss.

2. Don't underestimate the front desk

One job of the front desk staff is to park the car for the boss, and all those who are suspected of selling are pushed away. As the saying goes, the boss is easy to see, but the kid is difficult? Many people who call home are vague, and they are directly recognized as salesmen by the receptionist, and they are dismissed on the grounds that the boss is not at home.

Be sure to briefly explain your purpose to the front desk staff, let them confirm with the boss or directly lead them into the boss's office. When talking with the front desk staff, be polite and simple in language. The failure rate is as high as 100%. I want to talk to your boss. Who knows if you're here to collect debts or something?

The front desk is often the gossip center of a company. If there is something wrong with your dress, words and deeds, it will soon become a joke, spread in the company and spread to the boss. If the receptionist asks the boss to wait, please pay attention to your behavior. Some companies installed cameras in the front desk. If you start picking your nose at this time, the boss may see it directly in the office? God, do I really have to shake hands with this man?

Step 3 go to the bathroom first

If there is no front desk, don't go to the boss's office by yourself. Be sure to catch a passing company employee and ask. Asking the boss where the office is is a secondary purpose. The key is to observe the mental outlook of his employees and get a general understanding of their professional quality through their language ability.

There is a very useful skill: after entering the company, go to the toilet first. The first advantage is that traveling light helps to stabilize the mood; The second advantage is that the internal management level of the company can be roughly understood through the sanitary condition of the bathroom; The third advantage is that in the process of finding the toilet, you can probably see the whole picture of the company and get a glimpse of the internal environment and the faces of employees.

4. Learn to read palms

When the two sides meet, the first action is to shake hands. If you can read palms, you can read a lot of information from them. First of all, from the etiquette point of view, after the other boss reaches out, the visitor will reach out immediately, not first.

At this time, we should quickly observe the outstretched hand of the other party and see two points: whether the fingers are together or apart; Second, see if the palm is open or bent towards the palm.

If your fingers are apart and your palms are open, it means that you are in a happy mood and have certain interest and expectation for this meeting and your visit. On the other hand, if your fingers are close together and bent in the direction of your palm, it means that the boss is in a bad mood or not interested in this meeting. He may have met you just to cope.

5. Don't change seats

The boss asks you to sit in a certain position, but he is particular about it. Where you sit has different meanings. If you are allowed to sit across the boss's desk (there are usually one or two staff chairs here), the boss will sit in the boss's chair by himself, separated from you by a boss's desk, which shows that the boss is looking at you with a condescending attitude.

If we all sit on the sofa together, that means another thing. Sofa is equal, and it is also a courtesy and sincerity expressed by the boss. What needs to be reminded here is that no matter where the boss asks you to sit, you can only sit there from beginning to end and never change seats.

6. Take out only one business card

When taking out a business card, the standard action is to take out a pair of hands from your pocket and hand them over. Don't take a business card holder, but take one from a thick pile of business cards, which will make the other party think that you have prepared a lot of business cards and intend to distribute them to everyone?

When you get a business card, you must read it on the spot, read the name on it softly, and then put it away quickly. It is taboo to throw it directly on the table or accidentally pick up the boss's business card to play. More importantly, if you leave your boss's business card on the table, the chance of forgetting to take it with you when you leave is as high as 80%.

7. Speak according to time

Before formal negotiation, it's best to ask the other party's next schedule first, so as to know how much time we can communicate. According to the schedule, you can adjust your conversation. If time is short, a lot of prepared nonsense is unnecessary.

8. It's better to be strict than joking

Some people like to be familiar with business, joking when they meet for the first time, trying to enliven the atmosphere and eliminate everyone's strangeness. In fact, if you don't know each other to a certain extent, you can't know what temper and personality the opposite person is, or the mood at that time is not easy to ponder.

It is very inappropriate to joke casually in business activities. A serious attitude will never get you into trouble, but an inappropriate joke may make you lose everything. Of course, it is also important to quickly judge the boss's mood after meeting, which can help you decide what kind of communication form to take next.

9. Be careful of the entourage

Some bosses will bring an escort at the reception, and this escort will naturally have an unusual position in the company. From the perspective of negotiation, the escort is a third party and often fails, so we must be cautious.

In on-site communication, at least one-third of the time should be spent communicating with the accompanying personnel. If the escort takes the initiative to grab words or ask some difficult questions, it means that the escort is already very unhappy. One thing to note is that if the escort is a woman, don't judge her without judgment, and directly position her as the proprietress in the address, unless the boss makes it clear to you.

10. Watch out for people who rush in.

Generally speaking, in a company, those who have the right to rush into the boss's office directly without knocking at the door are either relatives of the boss, shareholders or senior cadres. This kind of person often goes directly to the boss to say something after entering the door. At this time, the business personnel of the manufacturer should take the initiative to stand up, take out a business card, and wait for silence.

In most cases, the dealer boss will take the initiative to introduce you to someone who didn't knock at the door when he sees you standing up and taking out your business card. At this time, you will pass your business card to each other and take this opportunity to get to know each other? This kind of person who rushes in without knocking at the door can often be the key to your success or failure.

1 1. Don't whisper.

Don't whisper in front of each other when visiting. This kind of behavior can easily make the boss uncomfortable and suspicious. I always feel that these people are discussing something shady in private, and they are even suspected of digging a hole.

12. The fighting will end in half an hour.

No matter how speculative and interested the two sides are, unless the other side invites you to stay for dinner, the talks must end in half an hour. Of course, this is based on efficient and concise negotiation content. If you can't make it clear in half an hour, then the extra time will be wasted.

13. Kill a comeback

Get up and leave. When the person in charge of the other party walks you to the door, you must ask another question: I'm going to go now. Do you have any questions you want to know? At this time, he often hesitates a little and then asks a question.

Half an hour before the exchange, everyone may be very polite and they are all hitting Tai Ji Chuan. When they definitely want to leave, they will give each other one last chance to ask questions. If you have sincere business partners, you will not miss this opportunity. Therefore, this issue is very valuable, and it can even be said that it is the issue they are most concerned about at present. At this point, your visit is very beneficial.

The basic business banquet etiquette is the banquet seat first. China has strict banquet seating etiquette. According to the data, in ancient banquets, sitting in the west and sitting in the east is the most important position, followed by sitting in the north and sitting in the south, then sitting in the south and sitting in the east and sitting in the west is the second place. For example, the seats at the hongmen banquet are:? Wang Xianghe and Xiang Bo sit in the east, and Yafu sits in the south. Father, Fan Zeng also; Pei Gong sat in the north, while Sean waited in the west. ? Among them, Wang Xianghe and Xiang Bo are the main seats, while Fan Zeng seems to be a guest seat, which should have been Liu Bang's seat. The seating at this banquet at the Hongmen Gate shows Xiang Yu's contempt for Liu Bang. In the Ming and Qing Dynasties, people demanded more and more strict seating on the wine table. For example, Water Margin and A Dream of Red Mansions have very strict requirements for seats.

Today, people still have strict requirements on the seating of wine tables in slightly formal occasions in daily life, but the habits of different places are different. In the past, people in China liked to use square tables. The seating order of the North Square Table is generally: the two seats at the main entrance are the main seats, of which the right position is the guest and the left position is the main seat; Opposite the main seat (that is, the two back doors) are escort seats, usually accompanied by the younger generation or the host family; On the left and right sides are side seats, or guests or accompanying guests. Most of them sit in order of age, with those near the main seat as the top and those near the accompanying seat as the bottom. The seating of the square table in the south is slightly different, that is, there are three or four guests sitting opposite the main seat, which is a bit like a long square table in the west. In addition, the round table banquet that is more exquisite now is also very exquisite. Generally, the position where you are sitting opposite the door is the host, but if the table doesn't rush to the door, you must look at the murals on the wall, and the side with murals is the front; Or look at the shape of the napkin in the glass. Generally, the napkins in the main drinking cup are cylindrical or bird's head (others are various flower shapes). On the right of the theme is the theme, on the left is the deputy theme, and on the opposite side is the deputy theme; There are three guests on the left and four on the right of the deputy. There are also two wine escorts around the deputy host, which is just the diagonal line between the guest of honor and the deputy guest of honor. Their task is to accompany the guest of honor and the deputy guest of honor to drink respectively. Others, such as the side seat of the square table, can sit at will.

Secondly, the order of serving and the position of setting dishes are also required. Where the dishes on the table are placed at the banquet is also a very particular content of the banquet in China. Book of rites? Quli recorded the overall order of serving and eating in ancient times:? For all the gifts you eat, the left dish and the right quilt; The person who eats is left, and the person who cooks is right; Outside the cooking place, in the sauce-dredging place, onion slices are right, and wine paste is right. ? That is to say: generally speaking, the etiquette of serving, boiled (referring to small pieces of fish) on the right, cooked large pieces of meat on the left; Dried vegetables on the left and soup on the right; Put the finely cut grilled fish farther away and the seasonings such as vinegar and sauce closer; Seasonings such as raw onions and steamed onions are placed in the distance, and drinks and other drinks are placed where the right hand can easily reach them. The placement of individual dishes is also exquisite, according to the Book of Rites? Shao Yi recorded that when fish dishes with soup are served, such as braised or steamed, the tail of the fish should point to the guests; In winter, the fish belly faces the right side of the guest, and in summer, the fish ridge faces the right side of the guest.

Now the position of dishes at the banquet is slightly different from that in ancient times. For example, when fish is served now, the fish head is directed at the guest of honor, but it is still handed down. Especially at a formal banquet, there is a certain emphasis on what dishes to put in where. For example, new dishes should be placed near the chairman or guest of honor; When serving the whole chicken, duck and fish, you usually point your head at the chairman or the guest of honor to show your respect and so on.

Thirdly, it is the norm of eating and the etiquette of the host and guest. People in China like to sit around and have dinner. Do you have to have dinner? The device? Therefore, we should pay special attention to the standard of diet. Book of rites? Qu Li stipulates:? * * * Don't eat enough, * * * Don't clap your hands, don't put rice, don't flow, don't eat, don't bite bones, don't fish, don't throw dog bones. ? It means: we eat together, not just ourselves; When grabbing rice with both hands in the rice plate, you should not rub your hands, take more rice balls (make rice balls into rice balls), or put the rice stuck to your hands back into the plate; When eating vegetables, don't leak soup in your mouth, don't smack your lips, don't chew bones, don't put the caught fish back on the plate, and don't throw the bones to the dog. There are even specific rules on how to pick teeth. These dietary rules have been passed down to the present.

Basic business reception etiquette 1. At present, in order to sympathize with their employees, many hotels change the front desk service to provide guests with casual sitting service. The original intention is that the guests come to the front desk, stand up about 2 meters away from the front desk, say hello to the guests and signal to sit down, then the receptionist sits down and goes through the relevant formalities for the guests! However, since the change to sitting service, it has been found that many hotel receptionists are too lazy to stand up when guests come, but just sit in their seats and say hello to the guests and directly handle business. This situation should be resolutely put an end to.

This is the embodiment of service consciousness. The hotel is humanized, but the guests don't feel respected, so the receptionist should remember that even if your hotel is seated, the guests should stand up and greet them when they are about to walk to the front desk. Secondly, when sitting, you should keep an elegant posture, and never lie on the back of the chair or have some other movements.

2. No smile. Smiling is the most basic action of human beings. For the service industry, smiling service is very important. Smiling service means that the waiter provides services for the guests with a sincere smile, which also reflects a waiter's beautiful heart and noble sentiment.

Smile service is not just a smile on your face, but a sincere service to customers. Imagine if a shop assistant just smiles blindly and knows nothing about the inner thoughts and demands of customers. What's the use of this kind of smile? Therefore, smile service, the most important thing is to treat customers as relatives and friends emotionally, be happy and sad with them, and be intimate friends of customers.

3. Avoid boredom. Sometimes individual customers will lose their temper or say something exciting because of fatigue or mistakes in our work, but the receptionist must not show impatience because of the impoliteness of customers. On the contrary, we should make our guests aware of their rudeness through positive and enthusiastic service.

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