Brief introduction of hotel service management details

This book covers more than 65,438+000 detailed service cases in key departments such as hotel lobby, guest room and catering. The evaluation of these detailed cases reflects the important value of service from different angles and the effective ways to enhance the service value.

This book is not only an excellent consultant manual for hotel owners and hotel department managers, but also a good reference for hotel employees, which can play a guiding role in the specific post work of hotel services and broaden their horizons for other service industry personnel.