Main work contents of customer service at the front desk

The main work of the front desk customer service is:

1, access switch within the jurisdiction, sanitary inspection.

2, daily repair handover work and difficult repair work coordination.

3. Daily external guests and dealer teachers consult and answer questions.

4. Perform special reception tasks.

5. Learning and application of related administrative systems such as group news release.

6. Carry out the work according to the image, etiquette, professionalism and professional requirements of the front desk customer service staff.

job requirement

1. Education: College degree or above, major in secretarial science.

2, knowledge: skilled use of office software, will use Excel for more complex database operations.

3. Experience: major in English, education, hotel management, business administration or relevant work experience is preferred.

4. Ability: standard Mandarin, clear articulation, strong affinity and strong expression ability.

5. Skills: Familiar with writing formats and rules.

6, literacy: good image temperament, pay attention to personal etiquette, gentle personality, strong sense of responsibility.

7. Putonghua standard, good image and temperament, attention to personal etiquette, strong affinity.