What are the standards for Samsung and five-star hotels? Is there a national standard?

Since 1950s and 1960s, according to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified grading standard has been gradually formed, and tourist hotels are divided into five grades, namely, five-star, four-star, three-star, two-star and one-star.

Five-star hotel: This is the highest-level tourist hotel. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete. It is the center of social activities, conferences, entertainment, shopping, entertainment and health care.

Four-star hotel: luxurious equipment, perfect comprehensive service facilities, many services, excellent service quality, artistic indoor environment and excellent service. Guests can not only get advanced material enjoyment, but also get good spiritual enjoyment.

Three-star hotel: it has complete facilities, not only providing accommodation, but also providing comprehensive service facilities such as meeting room, recreation hall, bar, coffee shop, beauty salon and so on. This medium-level hotel is the most popular in the world, with a large number.

Two-star hotel: the equipment is average, except for basic facilities such as guest rooms and restaurants, there are also comprehensive service facilities such as salesroom, post and telecommunications, hairdressing and so on. The service quality is good, which belongs to the general travel level.

Front office standard of five-star hotel:

A. The space is spacious, suitable for reception capacity, and will not make guests feel depressed;

B. Luxurious atmosphere, unique style, elegant decoration, harmonious tone and sufficient light;

C. There is a general service desk suitable for the scale and star rating of the hotel;

D. Each section of the main service desk is marked in Chinese and English, and the receptionist provides reception, inquiry and checkout services 24 hours a day;

E. providing message service;

F. Provide one-time ordinary bill settlement service (except commodities);

G. provide credit card settlement services;

H./kloc-provide foreign currency exchange service for 0/8 hours;

1. Provide promotional materials for hotel services, room price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of local and national tourist attractions, timetables of major means of transportation, and newspapers and periodicals suitable for hotel guests;

J.24-hour room reservation;

K. There is a safe for valuables opened by the hotel and guests at the same time. The safe is safe and hidden, which can protect the privacy of guests;

The length is set as doorman 18 hours to receive the guests;

M Set up full-time baggage handlers, have special baggage carts, and provide baggage service 24 hours a day. There is a small luggage storage place;

Noun (abbreviation for noun) has managers on duty 24 hours a day;

O Set up a lobby manager to be on duty 24 hours a day;

Page (the abbreviation of page) sets up a guest rest place in the non-business area;

Q. Providing valet booking and arranging taxi service;

R the foyer and main public areas are equipped with ramps for the disabled, wheelchairs and toilets or toilet seats for the disabled, which can provide necessary services for the disabled.

One-star hotel: simple equipment, with two basic functions of eating and staying, can meet the simplest travel needs of guests.