The difference between customer service ambassador and front desk

The customer service ambassador is the manager, one level higher than the front desk.

Responsibilities of the customer service ambassador:

1, according to the arrangement of the foreman, fully prepare the bar hygiene and daily necessities to ensure normal business use;

2. Check whether the cups are in good condition, strictly implement the loss reporting system and register the items in the bar;

3. Cooperate with the foreman, obey the management of the foreman/manager, and finish the work instructions issued by the superior in time.

The main work of the hotel front desk reception is:

1, do a good job of collecting and archiving guest-related information, and check relevant information.

2. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

3. Provide inquiry service, but remember not to tell others the guest information casually.

4. Pay attention to all kinds of publicity activities of the hotel, and publicize guest rooms and hotel facilities and services.

5. Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.

2. According to the hotel regulations, the receptionist should check his gfd, be full of energy and go to work on time.

Third, check the keys according to the needs of the work, hand over to the previous staff, and find out what work needs the help of the class, as well as the room reservation situation of the day, especially the hotel ⅵ P guests.