Who is called the father of hotels!? What is the theory?

César Ritz (February 1850-October 1918) was born in Switzerland. He was an outstanding hotel manager and founder, and founded a world-famous luxury hotel. The most famous are the Ritz hotels in Paris and London. He is known as the "King of Hotels, the Hotel of Kings" and the "Father of Modern Hotels", and the English word "ritzy" representing luxury and luxury, as well as the Swiss Caesar Ritz Hotel Management University, are derived from his name , his hotel and management philosophy.

For the first time, he put forward the view that "the guest is never wrong". His principle is to "see all things without seeing; listen to all things without listening. Be humble and active without being slavish, and strive hard without being presumptuous." If a diner complains about a dish or wine, remove it immediately and replace it with a new one, no questions asked. This is the golden rule in the hospitality industry to this day.