How to chat with guests in the hotel industry

First of all, you have to look at what position you are in the hotel. According to my hotel experience for several years, communication with guests mainly depends on your own adaptability, so as to grasp the psychology of guests for communication. The service industry will meet all kinds of guests every day, and it is counterproductive not to please them deliberately. You need to know what status class the guests are. In fact, all you say is your own language ability. There is no good or bad topic, and the advice given by others can't be used. Only know some basic service knowledge. As for dealing with guests in the future, it is all my accumulated experience. In short, learn more from my boss and observe what others do. Of course, imitating the route of successful people will definitely avoid detours, but personally, I think we should have our own style, in short, we should be easy-going and say whatever we want, without having to. Don't be shy, just look at the guest's face, as long as you don't offend the guest, one step at a time. If you are a patient child, you will certainly learn a lot from this job.

This is just my personal opinion, I hope it will help you.