What does the hotel lobby mainly do?

1. Clean and inspect guest rooms and replenish supplies.

Responsible for the high standard service and cleaning of guest rooms.

B according to the instructions of the floor supervisor, clean the vacant rooms, and the guests have left the hotel room and checked in.

Report to the housekeeping department or the floor foreman the rooms with no luggage, little luggage and staying outside.

Check the room and prepare the "Room Status Report".

Supplement room supplies, including mini-bar supplies.

Report the loss and damage of guest room facilities and order maintenance services in time.

2, to provide services for the guests:

Provide services to guests with a cheerful, smiling, helpful and sincere attitude.

B collect the guest's clothes, pay attention to special requirements, notify the guest room office and notify the laundry attendant to go.

3, the use and maintenance of cleaning supplies:

Prepare service vehicles, vacuum cleaners and cleaning supplies, and take good care of them.

B. Use cleaning supplies and tools correctly, and be responsible for keeping workshops, work trucks, corridors and passages clean and tidy.

C is responsible for cleaning up the garbage and pouring it into the garbage room.

4, check the guest's property and valuables in the room.

Report what the guest lost in the room.

B. If a guest is found to have left valuables or huge sums of money in the room, he should immediately report to the housekeeping department.

Pay attention to strangers or outsiders wandering on the guest floor.

Report the lost items in the guest room.

5. Ensure the safety of the work area.

Ensure the safety of guests' property.

Return the room key to the floor supervisor and hand it over to the front office.